topic Re: Need help with STM report in Operating System - HP-UX

Need help with STM report

Igor Sovin — Thu, 27 May 2004 11:51:05 GMT

Hi all!
I have the folowing problem:
On my rx4640 with HP-UX 11.23 STM OnlineDiagnostics doesnt show several positions such as memory, CPU, system and other.
here is the output of stm:
Path Product Active Tool Status
==================== ========================= =========== =============
system system (0)
0 Bus Adapter (103c1229) Information Successful
0/0 PCI Bus Adapter (103c122e Information Successful
0/0/1/0 RS-232 Interface (103c129 Information Successful
0/0/1/1 RS-232 Interface (103c104 Information Successful
0/0/2/0 USB Interface (10330035)
0/0/2/0.1 USB Root Hub (1)
0/0/2/1 USB Interface (10330035)
0/0/2/1.1 USB Root Hub (101)
0/0/2/2 USB Interface (103300e0)
0/0/3/0 IDE Bus Adapter (10950649 Information Successful
0/0/3/0.0 IDE Interface (10950649) Information Successful
0/0/3/0.0.0.0 SCSI Disk (TEACDV-28E-B) Information Warning
0/0/3/0.1 IDE Interface (10950649) Information Successful
0/0/4/0 Graphics Interface (GRAPH Information Warning
0/1 PCI Bus Adapter (103c122e Information Successful
0/1/1/0 PCI SCSI Interface (10000
0/1/1/0.0.0 SCSI Disk (HP146) Information Successful
0/1/1/0.1.0 SCSI Disk (HP146) Information Successful
0/1/1/0.4.0 SCSI Device (HPSAF-TE)
0/1/1/1 PCI SCSI Interface (10000
0/1/2/0 PCI Gigabit Ethernet Link
0/2 PCI Bus Adapter (103c122e Information Successful
0/2/1/0 Fibre Channel Interface ( Information Successful
0/3 PCI Bus Adapter (103c122e Information Successful
0/4 PCI Bus Adapter (103c122e Information Successful
0/4/2/0 Fibre Channel Interface ( Information Successful
0/5 PCI Bus Adapter (103c122e Information Successful
0/5/1/0 PCI Gigabit Ethernet Link
120 CPU (0)
121 CPU (0)
122 CPU (0)
123 CPU (0)
250 Core I/O Adapter (fffffff
250/0 IPMI Controller (49504930 Information Successful
250/1 ACPI Device (41435049) Information Successful

What should I do to obtain the information on missing positions?

Igor.

Re: Need help with STM report

RAC_1 — Thu, 27 May 2004 12:01:47 GMT

Which issing positions??

Anil

Re: Need help with STM report

Igor Sovin — Thu, 27 May 2004 12:04:31 GMT

I havent got the information on these positions

system system (0)
120 CPU (0)
121 CPU (0)
122 CPU (0)
123 CPU (0)

Re: Need help with STM report

Scot Bean — Thu, 27 May 2004 12:08:29 GMT

Did you recently patch?

I would try stopping then restarting the online diag daemons with

/sbin/rc2.d/S742diagnostic stop
wait a few seconds, then
/sbin/rc2.d/S742diagnostic start

See if it has any affect

Re: Need help with STM report

RAC_1 — Thu, 27 May 2004 12:10:07 GMT

echo "selclass qualifier cpu;info;wait;infolog"|cstm > /tmp/cpu.info

Check /tmp/cou.info file

Anil

Re: Need help with STM report

Igor Sovin — Thu, 27 May 2004 12:12:07 GMT

I've restarted daemons, but it doesnt take effect. The situation is the same.
What else can I do ?

Re: Need help with STM report

Igor Sovin — Thu, 27 May 2004 12:14:47 GMT

I've checked /tmp/cpu.info

Here it is :

# more /tmp/cpu.info
Running Command File (/usr/sbin/stm/ui/config/.stmrc).

-- Information --
Support Tools Manager

Version B.40.00

Product Number B4708AA

(C) Copyright Hewlett Packard Co. 1995-2002
All Rights Reserved

Use of this program is subject to the licensing restrictions described
in "Help-->On Version". HP shall not be liable for any damages resulting
from misuse or unauthorized use of this program.

cstm>selclass qualifier cpu;info;wait;infolog
^-- (Information) is currently disabled. --

^-- (InfoLog) is currently disabled. --

cstm>#.

Re: Need help with STM report

RAC_1 — Thu, 27 May 2004 12:26:45 GMT

Is process diagmond running?

Re: Need help with STM report

Igor Sovin — Thu, 27 May 2004 12:27:24 GMT

Yes it is running

Re: Need help with STM report

RAC_1 — Thu, 27 May 2004 12:37:21 GMT

Run monconfig and check if they are being monitored or not (cpus), if not enable monitoring for them and check

Anil

Re: Need help with STM report

Marco Santerre — Thu, 27 May 2004 12:54:45 GMT

in stm,

select (highlight) the one item you want (eg. 120 CPU), then click Alt, move your cursor to Tools, click Enter, then select Information, click enter to expand the menu, and select Run

If all your daemons are running fine, you should get a Information Running, then a log with the Information on the item you selected, unless there is a problem.

Re: Need help with STM report

Igor Sovin — Thu, 27 May 2004 21:44:19 GMT

I've done everything that you advised, but there were no changes in STM report. The same positions are still empty :(

Re: Need help with STM report

Andrew Merritt_2 — Fri, 28 May 2004 03:54:03 GMT

Igor,

system system (0)
120 CPU (0)
121 CPU (0)
122 CPU (0)
123 CPU (0)

The problem is that these devices all show as (0). That value is the FRUID, which STM uses to work out which tool it should be running (there are different versions of the system info tool, for example, depending on what the hardware is).

For an rx4640, the system should be 1006. Not sure what the value for the CPU should be, but it shouldn't be 0. In both cases, the value of 0 leads to no tool being found.

I'd suggest opening a support call to find out why the FRU IDs are not set up correctly.

There is the 'FRUID' command in the MP: does this show the same values for the system and CPU?

Re: Need help with STM report

Igor Sovin — Fri, 28 May 2004 04:19:07 GMT

Hi !

Cant find FRUID in MP
where is it?

Re: Need help with STM report

Andrew Merritt_2 — Fri, 28 May 2004 04:36:35 GMT

Igor,
Sorry, it's the 'DF' command in MP - Display FRUID.

Re: Need help with STM report

Igor Sovin — Fri, 28 May 2004 04:56:42 GMT

The output of DF command in MP was successful, I've got all information I need. Memory, CPU and other positions was available, but in STM I still can see that positions.
What else can I do ?

Re: Need help with STM report

Andrew Merritt_2 — Fri, 28 May 2004 05:22:31 GMT

You should be seeing something like:

system system (1005)
memory IPF_MEMORY (1005)
120 CPU (1005)

That number (1005) is, I believe, something to do with the FRUID, but I'm not sure exactly what. The fact that it's (0) on your system is why no information tool is being run.

Contact HP support to get them to investigate this.

I'd also suggest upgrading the OnlineDiags to the latest version, though I don't believe that will fix this particular problem.

Re: Need help with STM report

Tapas Jha — Fri, 28 May 2004 05:57:33 GMT

Hi,
check CPUMAP=1 in /etc/rc.config.d/cpumap2.
Also check /var/stm/config/tools/monitor/* files. May be you could get something informational.

Rgds
Tapas

Re: Need help with STM report

Igor Sovin — Fri, 28 May 2004 06:32:48 GMT

Recently motherboard and processor board were replaced on this rx4640 server.
Could it be the cause?

Re: Need help with STM report

Andrew Merritt_2 — Fri, 28 May 2004 06:42:04 GMT

I think the replaced hardware could well be significant. I'm not a hardware expert, though, so I can't say what needs to be set up. Again, I think that's a question for HP support.