topic Re: ISEE problem in Operating System - HP-UX

ISEE problem

John Henrikson — Fri, 16 Jul 2004 08:15:07 GMT

Hello folks,
hoping someone might be able to help with this.. I just installed ISEE on my L3000 running HP-UX 11.00, but I'm unable to pull up the webpage that you're supposed to use to configure it.
(http:/client_name:5060/start.html)
I don't run a browser on this server, but I can connect to it using ssh from other machines on the network..
I contacted HP support and they said that the mad daemon should be running as follows:
mad -u root -i mad

When I do a ps -ef|grep -i mad
I get the following:
mad -u root -g bin

Could this be the problem and if so how would I change the group ownership of the process?

thanks so much!
John Henrikson

Re: ISEE problem

Geoff Wild — Fri, 16 Jul 2004 08:27:09 GMT

# ps -ef|grep -i mad
root 2442 1 0 Jul 14 ? 0:26 mad -u root -g bin

It works for me - so no problem there.

We had to install a supprot tools bundle first:

OnlineDiag B.11.00.27.18 HPUX 11.00 Support Tools Bundle, Mar 2004

And then:

ISEEPlatform A.03.50.80 ISEE Platform

Rgds...Geoff

Re: ISEE problem

John Henrikson — Fri, 16 Jul 2004 08:32:42 GMT

I have the following installed already, which is supposedly new enough to use ISEE:

OnlineDiag B.11.00.21.10 HPUX 11.0 Support Tools Bundle, Jun 2002
and then:
ISEEPlatform A.03.50.854 ISEE Platform
?
thanks..
John Henrikson

Re: ISEE problem

Dave Hutton — Fri, 16 Jul 2004 08:48:12 GMT

Just looking at the notes my local HP CE gave me, do you have this patch on your server?
PHSS_22543
s700_800 11.x HP aC++ -AA runtime libraries (aCC A.03.50)

Which has been superceeded by PHSS_26945 and the latest version is PHSS_28879

Dave

Re: ISEE problem

John Henrikson — Fri, 16 Jul 2004 08:51:01 GMT

I have this one, which I suspect is the most recent version (I patched the server prior to installing the ISEE Product last week)

PHSS_24627 1.0 HP aC++ -AA runtime libraries (aCC A.03.33)

thanks however!
John Henrikson

Re: ISEE problem

Geoff Wild — Fri, 16 Jul 2004 08:53:07 GMT

Try swremove ISEEPlatform and then swinstall it again...

Check cstm version by going into cstm:

Needs to be atleast cstm - version A.43.00

Rgds...Geoff

Re: ISEE problem

John Henrikson — Fri, 16 Jul 2004 08:54:48 GMT

it is the following version:
Version A.31.10
I'll try to install the latest version of this then reinstall ISEE .
thanks!
John H.

Re: ISEE problem

John Henrikson — Fri, 16 Jul 2004 09:29:38 GMT

Reinstalled support tools and ISEE, no dice..
details:

OnlineDiag B.11.00.27.18 HPUX 11.00 Support Tools Bundle, Mar 2004

ISEEPlatform A.03.50.854

ISEE Platform
-- Information --
Support Tools Manager
Version A.44.00

Still can't load the web page...
thanks..

Re: ISEE problem

Dave Hutton — Fri, 16 Jul 2004 09:41:22 GMT

Anything in the
/opt/hpservices/log/mad.log or the iseeinit.log?

You could try putting PHSS_28879 being it's the latest version of that patch. It looks like the one I was recommended as the prereq and the one you have were both superceeded by the two I mentioned before. Just for giggles...

Re: ISEE problem

Geoff Wild — Fri, 16 Jul 2004 09:53:47 GMT

Just a shot in the dark - are you running any packet filtering - like Ipfilter?

Rgds...Geoff

Re: ISEE problem

John Henrikson — Fri, 16 Jul 2004 09:54:17 GMT

I did install PHSS_28879, no change..
the mad.log is getting the following error:
160704 09:53:24.070 ERROR,[WebServer] WebServer exception:
160704 09:53:24.070 ERROR,[WebServer] NetworkException (10): Socket::read(): recv() timeout
Not sure I know why... thanks..

Re: ISEE problem

John Henrikson — Fri, 16 Jul 2004 10:55:39 GMT

Got it going finally.. firewall problem as well as the old versions of support tools.
Many thanks!
John H.