EMS Event Notification

Ranjan_6 — Tue, 03 Aug 2004 03:10:22 GMT

Hi all
we are having a N4000 3*PA8600@550Mhz server Product no. A3639A with HPUX 11.11
I got this error in the syslog

EMS Event Notification ------ Value: "SERIOUS (4)" for Resource: "/system/events/core_hw
/core_hw" (Threshold: >= " 3") Execute the following command to obtain event details: /opt/resmon/bin/resdata -R 125960194
-r /system/events/core_hw/core_hw -n 125960212 -a

#/opt/resmon/bin/resdata -R 125960194 -r /system/events/core_hw/core_hw -n 125960212 -a

CURRENT MONITOR DATA:

Event Time..........: Mon Aug 2 22:31:28 2004
Severity............: SERIOUS
Monitor.............: dm_core_hw
Event #.............: 48
System..............: prod1

Summary:
Cabinet (bulk) power supplies are not redundant in compute cabinet

Description of Error:

The minimum number of cabinet (or bulk) power supplies required to power
the unit is currently installed and operating. There are no redundant
cabinet (bulk) power supplies available in case of failure. Because the
REQUIRE_REDUNDANCY parameter in the monitor's configuration file
/var/stm/config/tools/monitor/dm_core_hw.cfg is set to 1, this is
considered to be a problem.

Probable Cause / Recommended Action:

A power supply has been removed from the cabinet.
Contact your HP support representative to check the power supply.

A power supply is disabled.
If present, verify that the switch on the front of each power supply
is in the "On" position.

A power supply has failed.
Contact your HP support representative to check the power supply.

If redundancy is not not required, change the REQUIRE_REDUNDANCY parameter
setting in dm_core_hw.cfg to 0.

Additional Event Data:
System IP Address...: 127.127.82.128
System IP Address...: 127.127.82.128
System IP Address...: 127.127.82.128
Event Id............: 0x410e736800000002
Monitor Version.....: B.01.00
Event Class.........: System
Client Configuration File...........:
/var/stm/config/tools/monitor/default_dm_core_hw.clcfg
Client Configuration File Version...: A.01.00
Qualification criteria met.
Number of events..: 1
Associated OS error log entry id(s):
None
Additional System Data:
System Model Number.............: 9000/800/N4000-55
OS Version......................: B.11.11
STM Version.....................: A.42.00
EMS Version.....................: A.04.00
Latest information on this event:
http://docs.hp.com/hpux/content/hardware/ems/dm_core_hw.htm#48

v-v-v-v-v-v-v-v-v-v-v-v-v D E T A I L S v-v-v-v-v-v-v-v-v-v-v-v-v

Device identification information:

Number of power supplies present.........: 3
Location of power supplies...............: compute cabinet
Present power supply number(s)...........: 0,1,2
Missing or failed power supply number(s).: 0,

Has the Powersupply failed? or the EMS reporting anything Wrong? If the Power supply had failed then are they Hot pluggable ?
Pls guide me how to check and confirm this

Thanx and regds
Ranjan

Re: EMS Event Notification

Thayanidhi — Tue, 03 Aug 2004 03:30:13 GMT

Hi,

I don't have N4000 box with me. There should be LED which shows the power supply status. (It should be green) Rp84xx, Rp54xx has one. Also you can check in MP (GSP) login there is command to verify the power supply status. I think it's "ps" command.(see the help). Also make sure all AC lines are proper and AC power is there.(may be MCB tripped).

revert.

TT

Re: EMS Event Notification

Borislav Perkov — Tue, 03 Aug 2004 03:36:04 GMT

Hi Ranjan,

It looks like that one of the four power supply units are failed. First you need to know is how many power supplies is on the server. From the last lines the EMS gives that PS 0 is out, but it has reported it in present.
Does EMS give this message more than ones?
Try to restart the EMS and than see what notification you will get.

Regards,
Borislav

Re: EMS Event Notification

YoungHwan, Ko — Tue, 03 Aug 2004 03:36:46 GMT

Check your Power Cable connection status.

If it connect correctly, check your system's power supply status.

To check P/S status, open your system's door.
And check Power Supply's LED Status.
If the P/S LED is not flash, or flash yellow, replace the Power Supply.

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