topic Re: Software Install Error in Operating System - HP-UX

Software Install Error

Steve Heck_1 — Mon, 30 Aug 2004 15:22:57 GMT

I am trying to install a sw package on HPUX 11.0 but I run into the following error.

* Installing fileset "GEARGUI.commands,r=4.11" (1 of 1)

ERROR: Could not access remote file "sbin/init.d/GEARogm" in software item
"GEARGUI.commands,r=4.11,a=HP-UX_B.11.032/64,v=GEAR_Software:/usr"
due to an internal error on the remorte system.

When I look at /sbin/init.d/GEARogm it shows 0 bytes (empty). At the source GEARogm is ok so I am not sure why the file is not being copied correctly.

Thanks!

Re: Software Install Error

Sanjay_6 — Mon, 30 Aug 2004 15:28:14 GMT

Hi Steve,

Try itrc doc A5603571.

Hope this helps.

Regds

Re: Software Install Error

Steve Heck_1 — Mon, 30 Aug 2004 16:20:26 GMT

Hello Sanjay,

Thank you for the reply.

>>Try itrc doc A5603571.

Where would I find this document?

>>All targets to resolve the source locally

Also can I set this option from the console?

#swinstall -x ??=true

Re: Software Install Error

Cheryl Griffin — Tue, 31 Aug 2004 06:29:35 GMT

There is possibly a problem with the depot on the remote system or a problem with name resolution.

Check for duplicates in /etc/hosts and use nslookup on the hostname and ip address to see if your host can resolve backwards/forwards.

Stop and restart the swagentd process and try swinstall again.

The document number the previous person referenced is in the ITRC Knowledge Base. You must have a system handle (support agreement) tied to your ITRC login to access the document. From http://www.itrc.hp.com select Search Knowledge Base.

Re: Software Install Error

Steve Heck_1 — Tue, 31 Aug 2004 12:11:49 GMT

>>
Check for duplicates in /etc/hosts and use nslookup on the hostname and ip address to see if your host can resolve backwards/forwards.
>>

What am I specifically looking for to determine if my host can resolve backwards/forwards?

By the way this host is not attached to a network.

Re: Software Install Error

Cheryl Griffin — Tue, 31 Aug 2004 14:31:23 GMT

# nslookup hostname --> returns ip_address
# nslookup ip_address --> returns hostname

The error message makes it appear that the you are attempting to communicate remotely with another machine. That is why you want to resolve the source local to the machine and make sure that your hostname resolves correctly.

Re: Software Install Error

Steve Heck_1 — Tue, 31 Aug 2004 14:49:58 GMT

Thank you for the additional information.

When I send:

# nslookup Sony1
Using /ect/hosts on: Sony1

looking up FILES
Name: Sony1
Address: 127.0.0.1

# nslookup 127.0.0.1
Using /ect/hosts on: Sony1

looking up FILES
Name: Sony1
Address: 127.0.0.1

#