topic Re: Pager/email notification with escalation in Operating System - HP-UX

Pager/email notification with escalation

Smucker — Mon, 16 May 2005 14:08:13 GMT

Is anyone using software to send automatic escalating messages from UNIX. We currently have spatch but it requires a terminal connection/dialup connection to acknowledge the pages.

Re: Pager/email notification with escalation

Steven E. Protter — Mon, 16 May 2005 14:10:43 GMT

If I understand you correctly, the answer is yes, I do have automatic email notification of system events and even for users of certain web pages.

If you specify you need, I can provide an appropriate example.

SEP

Re: Pager/email notification with escalation

Denver Osborn — Mon, 16 May 2005 14:22:27 GMT

BigBrother is monitoring tool that can be setup to do that.

http://www.bb4.org

-denver

Re: Pager/email notification with escalation

Rick Garland — Mon, 16 May 2005 14:22:48 GMT

There are several examples.
Some of the examples have configurations for web acccess to acknowledge pages as well as reassign.

Re: Pager/email notification with escalation

Smucker — Mon, 16 May 2005 15:27:02 GMT

More than just email notification is required. We need to be have automatic esclation of the issue if not responded to within a specified amount of time...which required an escalation list/group for varies messages.

I will look at Big Brother ... thanks

Any other suggestions..

Re: Pager/email notification with escalation

Rick Garland — Mon, 16 May 2005 16:11:19 GMT

We are using Attention! for our paging/email/escalation system. Can configure it so that if a page is not responded to in a certain amount of time (you decide the time allotment) then it will page the next in line.

If nobody answers their page then the manager gets the page. By that time, you may want to have your bags packed and be on your way out of town!

Acknowledgements can be either thru a telephone call to a Attention! connected phone number with pass code or can access via a web browser. The ACK can be 'closed', 'work in progress' 'reassign', or whatever else you want.

Other packages do this as well.

Re: Pager/email notification with escalation

Smucker — Mon, 16 May 2005 16:16:27 GMT

Who makes Attention? Do you have a URL

Re: Pager/email notification with escalation

Rick Garland — Mon, 16 May 2005 16:19:13 GMT

www.atentionsoftware.com

Re: Pager/email notification with escalation

Rick Garland — Mon, 16 May 2005 16:19:45 GMT

www.attentionsoftware.com

The correct spelling

Re: Pager/email notification with escalation

Rick Garland — Mon, 16 May 2005 16:21:25 GMT

Actually,

www.attentionsoftware.com/products/ns

(I need to start drinking and smoking again!)

Re: Pager/email notification with escalation

Bill Hassell — Mon, 16 May 2005 20:43:57 GMT

Most cellphone and pager companies now offer an email address to send text pages, thus eliminating the archaic dialup modem method. Call your pager company and ask about the email address. Then you can send messages like this:

echo "disk space low on /var" | mailx -s"System 35 alert" 1234567890@pager.com

No special software needed.

Re: Pager/email notification with escalation

Naveej.K.A — Mon, 16 May 2005 23:39:59 GMT

Yes,

no special software required. All you have to do is get the E-mail address of your pager/mobile from the service provider as Bill has mentioned and include them in your script.

You have to setup sendmail (if not already setup and running) to send messages outside your host/domain.

Regards,
Naveej

Re: Pager/email notification with escalation

Pravin Salgaonkar — Tue, 17 May 2005 04:42:52 GMT

hi

instead of using any third party software its better if u use isee(instant support enterprise edition) software which is provided by hp and is absolutely free of cost.this software monitors u r servers and send any alerts to the hp response center any harware failures or errors in the ems log will be logged and a call will be loggedin the hp response center automatically . for this all u need is a internet connection. if u want further details pls feel free

regards
Pravin S

Re: Pager/email notification with escalation

Basheer_2 — Tue, 17 May 2005 08:00:21 GMT

Hi Pravin,

I was searching yesterday for Paging solutions.

I like yours.

Pl can you send me as much info as possible, since this is my first time using/setting up this.

Thanks
Bahmed@goldeagle.com

Re: Pager/email notification with escalation

Dave Hutton — Tue, 17 May 2005 08:12:50 GMT

ISEE is nice, but it does seem to require a valid warrenty or support contract with HP.
Very easy to configure, swinstall the depot hit the web site http://yourserver:5060/start.html.
Log in as user: admin password: isee (the defaults.

It'll notice its a new install and ask you to fill in your companys information. It'll check to see if you have a valid contract/warrenty and soon you should recieve an email saying your configuration is good or bad.

But for a lot more detailed system monitoring we use ITO/OVO to watch for all sorts of things:
Node downs
Filesystem space
Specific processes being on a certain server
You name it, chances are you can create a script or trap to notify you.

But it's far from free.

Re: Pager/email notification with escalation

Smucker — Tue, 17 May 2005 09:56:42 GMT

To all,

We do have ITO set up to page/email alerts out. We also have ISEE set up on all machines for HP.

We need a escalation facility to page/email then re-send until acknowledged orn escalate to another level (user) problems that are critical.

The problems lay be network, application, hardware OS on (HP-UX, Windows and linux)... anything we choose to monitor

None of the above (ISEE or ITO/sendmail) fit all the criteria required.