topic Re: different error messages in Operating System - HP-UX

different error messages

A Pandey — Mon, 11 Jul 2005 07:26:10 GMT

one of our disks on path:

0/5/0/0.8.0 is giving "information failed" on the stm tool.

however i don't get "verified failed" or "excercise fail" and neither do i get any errors with ioscan -fnC disk?

what could be going on?

thanks,

ap.

Re: different error messages

Mel Burslan — Mon, 11 Jul 2005 07:30:15 GMT

There may be a firmware mismatch. Check with your friendly HP hardware support person.

Re: different error messages

A Pandey — Mon, 11 Jul 2005 07:34:03 GMT

actually i did some more checking up:

last week 1/12/0/0.8.0 failed and an hp h/w support did a replacement.

1/12/0/0.8.0 under vg02 had lvol3, lvol5 and lvol6

i noticed that 1/5/0/0.8.0 is the mirror for the 1/12/0/0.8.0

could there be a synch issue?

thanks,

ap.

Re: different error messages

Eric Antunes — Mon, 11 Jul 2005 07:35:48 GMT

Hi,

What are your OS and STM versions?

Best Regards,

Eric Antunes

Re: different error messages

A Pandey — Mon, 11 Jul 2005 07:38:38 GMT

hpux B.11.00

stm: A.25.00
ems: A.03.20

Re: different error messages

Eric Antunes — Mon, 11 Jul 2005 08:09:07 GMT

Hi,

A.25.0 is old (I'm on A.44.0...). May be an upgrade will solve...

Best Regards,

Eric Antunes

Re: different error messages

Andrew Merritt_2 — Wed, 13 Jul 2005 08:02:31 GMT

Yes, you definitely need to upgrade to a recent version; the last version for 11.00 was A.44.00. You should then install PHSS_32921 on top of that.

You can get A.44.00 from http://h20293.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=B6191AAE

If you still see the problem, look in the Activity and Failure logs for the disk info tool in STM to see if there are any clues there as to why the tool failed, but the upgrade is the first thing to do.

Andrew