EMS Event Notification (chassis)

Nabil Boussetta — Mon, 22 Aug 2005 07:27:28 GMT

i have an rp8400 server under hp-ux11i v1.
i have found the following notification on the syslog file.

Aug 15 14:28:01 CENTRAL2 EMS [2578]: ------ EMS Event Notification ------ Value: "MAJORWARNING (3)" for Resource: "/system/events/chassis/chassis_log" (Threshold: >= " 3") Execute the following command to obtain event details: /opt/resmon/bin/resdata -R 168951810 -r /system/events/chassis/chassis_log -n 168951813 -a

execution of the CMD /opt/resmon/bin/resdata -R 168951810 ... gives the following

CURRENT MONITOR DATA:

Event Time..........: Mon Aug 15 14:28:01 2005
Severity............: MAJORWARNING
Monitor.............: dm_chassis
Event #.............: 5
System..............: CENTRAL2

Summary:
Boot possible pending failure - action required (e.g. boot disk error rate
above threshold, power failure, overtemp medium).

Description of Error:
The first encoded field of this chassis log was not found in the internal
chassis code table. Therefore, no description text is available for this
chassis log. Enter the "details" key to view the fully decoded chassis
log.
Probable Cause / Recommended Action:

Cause:
The first encoded field (0x582008694102401f) of this chassis log was
not found in the internal chassis code table. This chassis code may
have been added since the monitor was last changed.

Action:
Possible ways to decode this chassis code:
1) Load a more current version of the OnlineDiag software depot
(Support Tools). Installing this depot automatically installs
the EMS hardware monitors (if you have modified the default
settings, additional configuration may be required.) Almost
all chassis codes for a computer system should be supported in
the dm_chassis monitor in the first diagnostic release that
appears after the computer system has been released. The EML
monitor release notes for the diagnostic release may have more
information.
2) Contact HP support. They may have access to a more current
set of chassis codes, for example, through a chassis code
decoder program.

Additional Event Data:
System IP Address...: 172.20.0.103
System IP Address...: 10.0.0.2
Event Id............: 0x4300986100000000
Monitor Version.....: A.01.00
Event Class.........: System
Client Configuration File...........:
/var/stm/config/tools/monitor/default_dm_chassis.clcfg
Client Configuration File Version...: A.02.00
Qualification criteria met.
Number of events..: 1
Associated OS error log entry id(s):
None
Additional System Data:
System Model Number.............: 9000/800/S16K-A
EMS Version.....................: A.04.00
STM Version.....................: A.41.00
Latest information on this event:
http://docs.hp.com/hpux/content/hardware/ems/dm_chassis.htm#5

v-v-v-v-v-v-v-v-v-v-v-v-v D E T A I L S v-v-v-v-v-v-v-v-v-v-v-v-v

Chassis Log Timestamp : 08/15/2005 12:05:18
Chassis Code Encoded Field : 0x582008694102401f
Alert Level : 6 (Boot possible pending failure - action required
(e.g. boot disk error rate above threshold, power failure, overtemp
medium).)
Source FRU : 4 (power entity)
Source FRU Detail : 1 (AC mains)
Source ID : 2 (platform dependent)
Event Detail : 9 (power off)
Caller Activity : 4 (monitor)
Caller Subactivity : 1 (AC main)
Activity Status : 15 (implementation dependent)
Reporting Entity Type : 2 (power monitor)
Reporting Entity ID : 0
Data Type : 11 (timestamp)
Message ID : 0 (not associated with other log entries)
Chassis Log Timestamp : 08/15/2005 12:05:18

is there a serious problem ? what should i do ?

Re: EMS Event Notification (chassis)

Mohanasundaram_1 — Mon, 22 Aug 2005 07:43:06 GMT

Hi Nabil,

Check if any of your power source is not energised. You can check this through MP,

MP:CM> ps

You can also check the SL and FPL logs from the MP to get more details on this problem.

Also, it is a good idea to schedule for updating your diagnostics version as indicated.

Please come back to us with more details if the problem persists.

With regards,
Mohan.

Re: EMS Event Notification (chassis)

Nabil Boussetta — Mon, 22 Aug 2005 08:01:47 GMT

how to update diagnostics? do you mean updating ems?

Re: EMS Event Notification (chassis)

Mohanasundaram_1 — Mon, 22 Aug 2005 08:09:03 GMT

Hi,

The diagnostic update is a later step. Did you check about the power supply and the SL and FPL logs? What do they say about the 15th August problem? Is your system currently functional?

The diagnostics are available from the support plus CD. You can also download it from ITRC website.

With regards,
Mohan.

Re: EMS Event Notification (chassis)

Mohanasundaram_1 — Tue, 23 Aug 2005 06:31:34 GMT

Hi nabil,

Did you resolve the issue? If so, it will be nice if you can share the details of the solution in this forum.

With regards,
Mohan.

P.S.Zero points for this post.

Re: EMS Event Notification (chassis)

James Odak — Tue, 23 Aug 2005 08:42:18 GMT

I also have a rp8400, divided into 2 Npars
i get the exact same messages
i suspect they happen when ever i reboot one npar and not the other

I asked out HP tech about this and he looked into it and said there was nothing wrong on the server (power, PDU or such)

Its been almost a year now since these messages started, perhaps its just a bug on the rp8400

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