topic Re: cstm error in Operating System - HP-UX

cstm error

debasish chakraborty — Sun, 22 Jan 2006 07:15:09 GMT

when I start cstm in my HP UX 11.00 box,it gives the following error:

A message could not be retrieved from the stm message catalog.

Though the deamons are running:
uapkb026 # ps -ef| grep diag*
root 3422 2478 0 02:32:15 ? 0:00 diaglogd
root 2478 1 0 02:29:54 ? 0:04 /usr/sbin/stm/uut/bin/sys/diagmond

can anybody help??

Re: cstm error

Jakes Louw — Sun, 22 Jan 2006 08:41:24 GMT

If I remember correctly, that means the STM logs are corrupt, usually because /var filled up.
I work on Solaris now, but from memory, I think the logs are under /var/stm/logs.
Do a "man cstm", it should give a clue. rename the logs, restart the daemons, and all should be cool. BUT: you probably won't be able to access the previous logs thru the tool any more.

Re: cstm error

Sameer_Nirmal — Sun, 22 Jan 2006 14:07:53 GMT

Hi,

STM has all its messages stored in a catalog which are usually read & flashed on screen by STM right away when you start a stm interface ( cstm,mstm,xstm ). The catalog could be corrputed or rather not readable or not available giving this error message.
Check the catalog if exist in "/usr/sbin/stm" and check using "file" command.

If there is an internal inconsistency in the catalog, then one has to either reinstall the "OnlineDiag" bundle with
"-x reinstall_files=true" option with swinstall or install the latest bundle.

Re: cstm error

Andrew Merritt_2 — Mon, 23 Jan 2006 12:00:54 GMT

What version of the OnlineDiags are you running?

The most likely fix would be to install the latest version of the OnlineDiags, and the latest patch. If you're then still seeing the problem, let us know exactly what message is being logged and where.

To download, go to:

http://www.software.hp.com/portal/swdepot/displayProductInfo.do?productNumber=B6191AAE

You can also go to http://www.software.hp.com and then type "B6191AAE" in the search box.

The current version for 11.0 is HWE0403, and the current patch to apply to that is PHSS_33917. (You can see the versions at http://www.docs.hp.com/en/diag/stm/stm_upd.htm#table )

Andrew

Re: cstm error

Lolupee — Mon, 23 Jan 2006 13:40:17 GMT

If you are your /var is not full. Then stop diagnostics, wait for some seconds, start diagnostics again.

It it persists, them you may need to install the newer version of the diagnostics software.

Re: cstm error

Lolupee — Mon, 23 Jan 2006 13:41:08 GMT

If you are sure your /var is not full.

Then stop diagnostics, wait for some seconds, start diagnostics again.

If it persists, then you may need to install the newer version of the diagnostics software. check form software.hp.com