topic Re: EMS events #80 - 83 on rp7410 in Operating System - HP-UX

EMS events #80 - 83 on rp7410

D. v d Coevering — Wed, 29 Mar 2006 05:20:52 GMT

I have an rp7410 (w. 1 cell board 4 cpu) running UX11.23 and since 25/03/2006 getting EMS event #80 through 83.

Searching for these events in the itrc-forum, led me to this topic, http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=496711

The last post describes our situation, but the stated patch (PHSS_28616) is not applied to this system and is 1 year old.
I don't know if it's included in patchbundle B.11.23.0409.3 (sep - 2004).

dmesg gives no usefull info on this matter.
output form /opt/resmon/bin/resdata -R 272367618 -r /system/events/core_hw/core_hw -n 2723 is attached.
I haven't been able to access the GSP for its logs. I'll attech then when i have them.

For now, can someone give me a tip where to start looking.

Re: EMS events #80 - 83 on rp7410

D. v d Coevering — Wed, 29 Mar 2006 05:25:58 GMT

forgot something:

also installed are
B.11.23.0603.040a Hardware Enablement Patches for HP-UX 11i v2, March 2006
and
B.11.23.0603.040a Base Quality Pack Bundle for HP-UX 11i v2, March 2006

Re: EMS events #80 - 83 on rp7410

RAC_1 — Wed, 29 Mar 2006 05:45:29 GMT

I think, you seem to have hardware problems-about cel controllers. Call HP. You may also want to check the detailed status of it SL logs and in STM.

Re: EMS events #80 - 83 on rp7410

Andrew Merritt_2 — Thu, 30 Mar 2006 04:40:14 GMT

Hi,
The version of the OnlineDiags which you have installed does have the fix for JAGae23180 (though you have C.46.00, which is the Sept 04 release, and should be upgraded as it's out of support - http://www.docs.hp.com/en/diag/stm/stm_upd.htm#table).

You also need to make sure the system firmware is up-to-date to complete the fix. If you do have the latest FW and are still seeing the problem, you need to contact HP support.

Did anything change on 25/03?

If you have a single cell system, these events are meaningless, so you can ignore them for now. One work-around until you can update the firmware is to edit the
file /var/stm/config/tools/monitor/default_dm_core_hw.clcfg. To do
this, find the lines starting with "EQ:79" etc. and change the "TRUE"
to "FALSE".

So, for example, change
EQ:79 :INFORMATION :TRUE :1440 :ANY :1 :NONE :NO_OP:NO_OP:
NONE

To:
EQ:79 :INFORMATION :FALSE :1440 :ANY :1 :NONE :NO_OP:NO_OP:
NONE

Repeat this change for the lines starting
with "EQ:80", "EQ:81", "EQ:82" and "EQ:83".

Installing a new version of the OnlineDiags will replace this
configuration file, and therefore remove the temporary fix.

Andrew

Re: EMS events #80 - 83 on rp7410

D. v d Coevering — Thu, 30 Mar 2006 07:41:27 GMT

Thanks for your info on editiing the config file.

No, no changes since 25/3 and yes it is a single cell machine.

Checked the firmwarelevels on the machine and the are up to par;
-MP 4.013
-PDHC 2.002
-PDC 17.005

So if I understood you correctly, installed OnlineDiag Bundle B.11.23.03.16 (sept 04) is outdated but contains the stated patch en therefor sufficient.
We have the correct firmware levels needed to resolve the problem (http://docs.hp.com/en/diag/ems/emr_0206_vpar.htm).

And still getting the messages.
Time to call HP then, or did I mis something?

Re: EMS events #80 - 83 on rp7410

D. v d Coevering — Thu, 30 Mar 2006 07:41:54 GMT

Thanks for your info on editing the config file.

No, no changes since 25/3 and yes it is a single cell machine.

Checked the firmwarelevels on the machine and the are up to par;
-MP 4.013
-PDHC 2.002
-PDC 17.005

So if I understood you correctly, installed OnlineDiag Bundle B.11.23.03.16 (sept 04) is outdated but contains the stated patch en therefor sufficient.
We have the correct firmware levels needed to resolve the problem (http://docs.hp.com/en/diag/ems/emr_0206_vpar.htm).

And still getting the messages.
Time to call HP then, or did I mis something?

Re: EMS events #80 - 83 on rp7410

Andrew Merritt_2 — Thu, 30 Mar 2006 08:09:40 GMT

There's a more recent version of firmware than that. 6.4 is out already, and 6.5 is being released very soon.

6.4 has a PDC version of 17.009, MP is 4.022.

Andrew

Re: EMS events #80 - 83 on rp7410

Andrew Merritt_2 — Thu, 30 Mar 2006 08:32:36 GMT

Having said that, 17.005 should have the required fix, but if you call HP they will first tell you to upgrade to the latest FW anyway:

PDC revision 17.005 contains the following fixes:
On rp7410/rp7405 systems, an EMS event #79 is incorrectly being logged in
the event log. This only occurs in a single partitioned rp7410/rp7405
system.

Andrew

Re: EMS events #80 - 83 on rp7410

D. v d Coevering — Thu, 30 Mar 2006 08:45:24 GMT

Andrew,

You're referring to firmwarepatch PF_CKEYMAT0604 @
http://www4.itrc.hp.com/service/patch/patchDetail.do?BC=patch.breadcrumb.main|patch.breadcrumb.search|&patchid=PF_CKEYMAT0604&context=firmware:cpu
right.

Reg. Dion

Re: EMS events #80 - 83 on rp7410

Andrew Merritt_2 — Thu, 30 Mar 2006 09:12:01 GMT

Yes, that's the one.

If you see the problem after the FW upgrade, I'd recommend opening a call with HP. The problem is not serious, and can be masked by modifying the config file, but it shouldn't be happening.

Andrew