topic Re: STM Information Incomplete in Operating System - HP-UX

STM Information Incomplete

Rene Mendez_4 — Mon, 21 Aug 2006 20:37:09 GMT

Hello

Configuration:
HPUX 11.11
Online Diag A.52.00

Error: STM Report Information Incomplete

How to resolv this ?

Regards
Rene

Re: STM Information Incomplete

DCE — Mon, 21 Aug 2006 21:08:44 GMT

run
cstm
issue the map command
that should requery all devices
sel dev xx where xx is the device you want info on

infolog to query specific device

info to display information

Re: STM Information Incomplete

Sandman! — Tue, 22 Aug 2006 00:27:24 GMT

run the following command and paste/attach its output here:

# echo "sall;map;wait;q" | cstm

Re: STM Information Incomplete

Rene Mendez_4 — Tue, 22 Aug 2006 09:31:31 GMT

I send output

Re: STM Information Incomplete

DCE — Tue, 22 Aug 2006 09:41:03 GMT

Some third party equipment cannot be scanned by stm. I have some IBM tape drives that do show incomplete. Also equipmentthat has come out since the version of stm you are using may not be recognized.

In your case, select one of the incomplete devices

sel dev 7

do an info on it
then do an infolog.

If the info and infolog fail, then cstm does not recognize the hardware for diagnostic purposes

You can try installing/upgrading to the latest stm software to see if it recognizes the equipment in question

Re: STM Information Incomplete

Steven E. Protter — Tue, 22 Aug 2006 10:07:02 GMT

Shalom Rene,

Many of the devices are on the same PCI bus adapter. I suspect an issue with the system board or pci slot.

SEP

Re: STM Information Incomplete

Rene Mendez_4 — Tue, 22 Aug 2006 16:20:03 GMT

I opened a case on HP Support

The system are very slow.

Regards
Rene

Re: STM Information Incomplete

Andrew Merritt_2 — Wed, 30 Aug 2006 06:57:39 GMT

What version does STM show when you start it up?

For the tools that show "Information Incomplete", what do the Tool Activity Log and Tool Failure Log show? (In cstm, do 'ial' and 'ifl' after selecting the devices which had the failures.)

Andrew