topic Re: Disk at hardware path 0/4/0/0/4/1.1.0 : Software configuration error in Operating System - HP-UX

Disk at hardware path 0/4/0/0/4/1.1.0 : Software configuration error

Jacqui Shuttleworth — Fri, 29 Sep 2006 07:51:54 GMT

The following Event Monitor Notification has been appearing in my daily log, what does it mean? is it serious?

Message 3/5 root@calmes1 Sep 27, 2006 11:11:22 pm +0100

Date: Wed, 27 Sep 2006 23:11:22 +0100 (BST)
To: root@calmes1
Subject: calmes1: Event Monitor Notification

>------------ Event Monitoring Service Event Notification ------------<

Notification Time: Wed Sep 27 23:10:07 2006

calmes1 sent Event Monitor notification information:

/storage/events/disks/default/0_4_0_0_4_1.1.0
is >= 3.
Its current value is MAJORWARNING(3).

Event data from monitor:

Event Time..........: Wed Sep 27 23:10:07 2006
Severity............: MAJORWARNING
Monitor.............: disk_em
Event #.............: 100091
System..............: calmes1

Summary:
Disk at hardware path 0/4/0/0/4/1.1.0 : Software configuration error

Please see attached full output

Re: Disk at hardware path 0/4/0/0/4/1.1.0 : Software configuration error

IT_2007 — Fri, 29 Sep 2006 08:01:05 GMT

Physical Device Path...: 0/4/0/0/4/1.1.0
Device Class...........: Disk
Inquiry Vendor ID......: SEAGATE
Inquiry Product ID.....: ST318451LC
Firmware Version.......: HP01
Serial Number..........: 3CC0ARGD00007127KTGF
========================

Check the above path in ioscan -fnCdisk command and see if it is still claimed or not. It may be going bad pretty soon. Check which volume group is using it. you can check it from "strings /etc/lvmtab" command.

run following command and see if you get any errors.
dd if=/dev/dsk/CXXtYYdZZ of=/dev/null bs=1024k

also you can check it from cstm command.

Re: Disk at hardware path 0/4/0/0/4/1.1.0 : Software configuration error

Nobody's Hero — Fri, 29 Sep 2006 09:18:53 GMT

run cstm

sel dev 'device number'
info
il

see if you have a huge amount of read or write errors.

For me, software config error is usually a problem with the lvmtab or you might have stale inodes if mirrored.

run
lvscan /dev/vgxx/lvolx | grep -i stale

on that physical volume to see if anything is stale.

Re: Disk at hardware path 0/4/0/0/4/1.1.0 : Software configuration error

Nobody's Hero — Fri, 29 Sep 2006 09:32:09 GMT

after entering 'cstm'

type 'map'

Re: Disk at hardware path 0/4/0/0/4/1.1.0 : Software configuration error

Sandman! — Fri, 29 Sep 2006 11:05:46 GMT

Post the output of the following:

# lssf /dev/dsk/c6t1d0
# ioscan -funCdisk -H0/4/0/0/4/1.1.0

thanks!

Re: Disk at hardware path 0/4/0/0/4/1.1.0 : Software configuration error

Andrew Merritt_2 — Wed, 04 Oct 2006 10:20:03 GMT

Hi Jacqui,
The event is nothing to worry about, in general, and it should be possible to stop it happening.

Can you post the full event details? There are a number of possible causes, and the solution would depend on disk type, FW level and OnlineDiags version, all of which are included in the full event details.

Andrew

Re: Disk at hardware path 0/4/0/0/4/1.1.0 : Software configuration error

Andrew Merritt_2 — Wed, 04 Oct 2006 10:25:19 GMT

Just when I finally managed to post, I notice you have already given the details.

You have the A.29.00 version of the OnlineDiags, which is a very old version (Dec 2001). First thing to do is update to a current version, which may well fix the problem.

http://h20293.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=B6191AAE
is the place to get the latest version, which is A.44.00 for 11.00. You should then also apply PHSS_34834.

The FW is HP01, so should be a supported disk.

Andrew