topic Re: printer prints from one server - not another in Operating System - HP-UX

printer prints from one server - not another

Dave Chamberlin — Wed, 26 Sep 2007 12:31:12 GMT

I have a printer configured as an LJ4 on two servers, one running HPUX 11.0 (A), the other running HPUX 11.11 (B). Jobs print fine from server A (also configured as LJ4), but hang in the queue on server B. I tried copying the files from /etc/lp/interface for that printer from A to B (to see if a difference in the script file or model.orig file could be the problem), but still the queue hangs. I tried recreating the queue from scratch - same results. The printer is a multifunction Ricoh Aficio MP2510. It points to a problem on the B server, except I have hundreds of other printers on this server that all work without problems, including other multifunctions. Any ideas?

Re: printer prints from one server - not another

OldSchool — Wed, 26 Sep 2007 12:53:08 GMT

I'm assuming that you've configured it as a network printer, so

can you ping the printer by IP from both hosts? or by name?

does the work from B and then hand or does it always hang?

Re: printer prints from one server - not another

OldSchool — Wed, 26 Sep 2007 12:53:16 GMT

I'm assuming that you've configured it as a network printer, so

can you ping the printer by IP from both hosts? or by name?

does the work from B and then hang or does it always hang?

Re: printer prints from one server - not another

Rita C Workman — Wed, 26 Sep 2007 12:56:01 GMT

I tend to go to the obvious first.

Is printer enabled ?
Could it be a network issue? - Can you ping printer LJ4 from server B ?

Just to get you started,
Rgrds,
Rita

Re: printer prints from one server - not another

Dave Chamberlin — Wed, 26 Sep 2007 13:03:33 GMT

The printer is pingable by name/ip from either server. I tried disable/enable for the queue as well as lpshut/lpsched - as sometimes this had cleared past printer issues. Under SAM, the printer status is "busy" on the problem server, and "idle" from server A. BTW- I have one other multifunction at the same remote site that exhibits this behavior. In my experience, the "busy" has almost always resolved to something on the printer end.

Re: printer prints from one server - not another

A. Clay Stephenson — Wed, 26 Sep 2007 13:24:15 GMT

The very first thing to establish is if this thing is a Network (in HP-UX speak) printer or a Remote (in HP-UX speak) printer. Network work printers use the HP JetDirect (Ports 9100-910x) protocol and Remote printers use the LPR/LPD (port 515) protocol. If your Ricoh Printer supports the port 9100 protocol then add it as a Network printer otherweise you must add it as a Remote printer using hppi or the addqueue command. If it's a Remote printer, then often the remote printer names (e.g. TEXT, RAW, ...) matter.

Re: printer prints from one server - not another

Dave Chamberlin — Wed, 26 Sep 2007 14:32:32 GMT

We have it configured as a network printer on both servers (though it does not actually have a jetdirect card).

Re: printer prints from one server - not another

skt_skt — Wed, 26 Sep 2007 14:38:42 GMT

How does the below command responds?

"telnet n/w-IP 9100"

is that responding to hpnpadmin-?

hpnpadmin -v n/w-IP.

Could you describe a little abou the way you add the n/w printer.

Re: printer prints from one server - not another

Dave Chamberlin — Wed, 26 Sep 2007 15:14:23 GMT

Interesting - from host A I can establish the telnet session - but host B indicates "trying..." and does not connect. A traceroute shows the same hops from both servers.
The hpnpadmin -v command returns "receive no snmp response" from both servers. This is the same response I get from all our multifunction printers though...
I use SAM to configure the printers.

Re: printer prints from one server - not another

skt_skt — Wed, 26 Sep 2007 15:32:20 GMT

there is some reestctions....

you said there are other n/w printers wokring fine frm the server B. Are these working printer and not-working one under the same subnet.?are the host A and B on same subnet.?

Re: printer prints from one server - not another

Dave Chamberlin — Wed, 26 Sep 2007 16:07:40 GMT

The hosts are both in the same subnet. The printers at that remote site are on a different vlan, though some printers at that site are responsive and some are not. The ones that are working allow the telnet connection to 9100.

Re: printer prints from one server - not another

skt_skt — Wed, 26 Sep 2007 19:50:32 GMT

what i would do in this kind of situation is try to simulate the probllem on my test work station...

Re: printer prints from one server - not another

A. Clay Stephenson — Wed, 26 Sep 2007 20:10:00 GMT

If the printers will respond to some hosts and not to others, I would look for an off by one bit subnet mask.

Re: printer prints from one server - not another

Dave Chamberlin — Thu, 27 Sep 2007 11:30:26 GMT

At the moment they replaced the printer with the previous printer (an HP 4350) and it works without any problem. I still have 2 other multifunction printers at this location that have the same behavior though...

Re: printer prints from one server - not another

skt_skt — Thu, 27 Sep 2007 11:34:31 GMT

it looks like this model does not support UNIX prinitning.. try configuring the printer on windows box and configure it as remote on the UNIX side..

Re: printer prints from one server - not another

A. Clay Stephenson — Thu, 27 Sep 2007 14:19:47 GMT

It appears that your 2510 does support the port 9100 protocol. I noticed in the manual that the default timeout is 300 seconds. This means that unless specific commands are sent that no output may appear for 5 minutes. If some 2510's are working with respect to HP-UX and others are not then I would first make sure that all MP 2510's are running the same version of firmware.