topic Re: system admin activity tracking in Operating System - HP-UX

system admin activity tracking

Michael Murphy_2 — Wed, 09 Jan 2008 18:49:37 GMT

Do any of you sysadmins implement a "ticket" web site (maybe wiki?) that has fields that can be filled in, assignes ticket #, provides search, etc?

Any suggestions? I am hoping some simple clean interface that has fields to fill in and search and not much else (otherwise they will not use)

Re: system admin activity tracking

Murat SULUHAN — Wed, 09 Jan 2008 19:03:25 GMT

Hi

If you want enterprise support. OV ServiceDesk

If you prefer opensource products my friend uses mantis for ticket management to track support management
http://www.mantisbt.org/

Best Regards
Murat

Re: system admin activity tracking

Geoff Wild — Wed, 09 Jan 2008 21:23:21 GMT

There's a few available for Joomla:

http://extensions.joomla.org/component/option,com_mtree/task,listcats/cat_id,1784/Itemid,35/

I'm at a big site - we use Remedy...

Rgds...Geoff