topic Re: CSTM cannot map memory in Operating System - HP-UX

CSTM cannot map memory

Idham — Mon, 16 Feb 2009 07:53:41 GMT

Hi,

When I run cstm/stm....there was no output refer to "memory"..even if I issue command "map" or "remap" .Can anyone help to resolve this issue?? .Below are the portion of theoutput.

Dev Last Last Op
Num Path Product Active Tool Status
=== ==================== ========================= =========== =============
1 system system (0)
2 0 Bus Adapter (103c1229) Information Successful
3 0/0 PCI Bus Adapter (103c122e Information Successful
4 0/0/1/0 RS-232 Interface (103c129 Information Successful
5 0/0/1/1 RS-232 Interface (103c104 Information Successful
6 0/0/2/0 USB Open Host Controller
7 0/0/2/1 USB Open Host Controller
8 0/0/2/1.0 Generic USB Interface (30 Information Incomplete
9 0/0/2/2 USB Enhanced Host Control
10 0/0/3/0 IDE Bus Adapter (10950649 Information Successful

Re: CSTM cannot map memory

henry78 — Mon, 16 Feb 2009 09:53:05 GMT

Memory should by the last line of map command.
Check using ru command select logtool and vd command to see if you may access memory report.
check memlogd is running and the stm monitor
/usr/sbin/stm/uut/bin/tools/monitor/dm_memory

see sal command to check daemon lauching

Re: CSTM cannot map memory

Jozef_Novak — Mon, 16 Feb 2009 10:08:01 GMT

Hello,

actually I see more hardware components missing from your cstm output (no processors or disks either). Check the system with ioscan, examine syslog.log and EMS event.log for any sign of abnormal behaviour.

You can also try to restart your diagnostic subsystem by running:

# /sbin/init.d/diagnostic stop
# /sbin/init.d/diagnostic start

Then wait some time to allow the daemons start and examine the system properly.

J.

Re: CSTM cannot map memory

prasadb — Mon, 16 Feb 2009 12:11:54 GMT

Try this:

echo "selclass qualifier memory;info;wait;infolog" | /usr/sbin/cstm

Re: CSTM cannot map memory

Idham — Tue, 17 Feb 2009 01:32:56 GMT

Hi Henry,

can be more detail?....in the
inside "/usr/sbin/stm/uut/bin/tools/monitor"
RemoteMonitor cpe_em dm_fc_hub dm_ql_adapter fpl_em memory_ia64
aplsrv cpe_em_hitachi dm_fc_sw dm_raid_adapter ia64_corehw msamon
apltest disk_em dm_iscsi_adapter dm_ses_enclosure ia64_corehw_asama psmmon
cmc_em disk_em_hitachi dm_memory_asama dm_ups ipfcorehw_hitachi sysstat_em
cmc_em_hitachi dm_TL_adapter dm_memory_azusa fc60mon ipfmemory_hitachi

Please advise

Re: CSTM cannot map memory

jmreyes — Tue, 17 Feb 2009 05:02:17 GMT

Hi Idham,

Kindly run this may be it can help this....

joey

echo "map; wait; selall; wait; info; wait; infolog; view; done" | cstm > /tmp/cstm.txt

Re: CSTM cannot map memory

prasadb — Tue, 17 Feb 2009 05:47:12 GMT

hi Idham,

whats the update ? are you able to get the desired result yet ?

Re: CSTM cannot map memory

Idham — Tue, 17 Feb 2009 06:01:12 GMT

Hi Prasad,
I followed all the instructions..but still cannot get the "memory" in cstm/stm. FYI,Only happened on this particular server..the other 6 servers = OK.

Re: CSTM cannot map memory

tony78 — Tue, 17 Feb 2009 08:28:36 GMT

Hi,
as you're on an itanium server, memory
shoud appear on the second line of the map.
The attached file is the content of the monitor directory taken fron a rx4640
Check output of the MP (map log) command
could this server have different memory DIMM?
To go further i'll need the model of the server, os release and cstm version.

Re: CSTM cannot map memory

Idham — Tue, 17 Feb 2009 08:52:33 GMT

Support Tools Manager
Version C.48.00
Server model rx4640

Platform info:
model string = "ia64 hp"
machine id number = 7084bf2f-20ad-11da-9e31-50b237c00934
machine serial number = SGH4522F55

OS info:
sysname = HP-UX
nodename = camrac02
release = B.11.23
version = U (unlimited-user license)
machine = ia64
idnumber = 1887747887
vmunix _release_version: