topic Re: EMs alert. in Operating System - HP-UX

EMs alert.

new2008 — Tue, 17 Mar 2009 17:29:14 GMT

Recently we upgraded OnlineDiag on rp4440 B 11.11 server. Now we receive EMS alert stating 'power redundancy lost'. But when checked found the power supplies working fine and normal. But still we are receive the EMS alert.

Regards

Re: EMs alert.

Steven E. Protter — Tue, 17 Mar 2009 17:38:30 GMT

Shalom,

It would be helpful to see the exact message.

I recommend removing Online Diagnostics and reinstalling an earlier version.

If this is not an option, you can reconfigure EMS via SAM and turn off this alert.

I would be very sure the power supplies are working correctly before turning off this alert.

SEP

Re: EMs alert.

new2008 — Tue, 17 Mar 2009 18:22:36 GMT

Hi,

The onlinediag installed on server is as shown below.

OnlineDiag B.11.11.21.02 HPUX 11.11 Support Tools Bundle, December 2008

Could you please let us know which is the latest version for B.11.11

Regards

Re: EMs alert.

Sunny Jaisinghani — Wed, 18 Mar 2009 05:23:01 GMT

On behalf of new2008

This is the EMS alert which is generated everyday at ~17:30 CST after we had upgraded OnlineDiag on March 14th

Mar 17 17:34:16 usxsl003 EMS [3664]: ------ EMS Event Notification ------ Value: "CRITICAL (5)" for Resource: "/system/events/ia64_corehw/core_hw" (Threshold: >= " 3") Execute the following command to obtain event details: /opt/resmon/bin/resdata -R 240123906 -r /system/events/ia64_corehw/core_hw -n 240123908 -a

The error is

Description of Error:

The number of Power supplies has gone from N+1 (redundant) to N
(non-redundant) if a Power supply was removed, or the number of Power
supplies is < N+1.

When checked in mstm and console, the status of the power supply shows OK

Has anyone encountered such incidents

Thanks
Sunny

Re: EMs alert.

Sunny Jaisinghani — Fri, 27 Mar 2009 04:32:08 GMT

Hello,

Has anybody encountered such situation before.

The power supplies are OK.

Still the onlinediagnostics generate 1 EMS alert daily.

can it be a compatibility issue

Thanks

Re: EMs alert.

Torsten. — Fri, 27 Mar 2009 05:21:06 GMT

You have a current version:

http://h20293.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=B6191AAE

Maybe there is a daily reason for this message? Check also the MP logs and check if your firmware is current:

MP:CM> sysrev

Re: EMs alert.

Sunny Jaisinghani — Fri, 27 Mar 2009 05:36:16 GMT

Yes.

We have the latest version of onlinediag installed on the server.

HPUX Model String......: 9000/800/rp4440

Firmware version

MP FW : E.03.32

BMC FW : 04.06

System FW : 46.34

The latest fimware version available for this model is also installed.

The MP logs show that the powersupply is OK.

Any more suggestions

Sunny

Re: EMs alert.

Torsten. — Fri, 27 Mar 2009 05:51:39 GMT

If you receive EMS alerts, there must be a related message in MP logs from the past.

Re: EMs alert.

Shinji Teragaito_1 — Sun, 29 Mar 2009 01:01:26 GMT

Do your rp4440 have the power supply redundancy ? If not, the
ITRC support document emr_na-c01455642-4 helps you:

http://www11.itrc.hp.com/service/cki/docDisplay.do?docLocale=en&docId=emr_na-c01455642-4

Suppose you have the power supply redundancy. If
/var/stm/logs/monitor/remindersel.dat is present on rp4440, move
it /tmp. Afterwards ia64_corehw #104011 is no longer generated
everyday.

Hope this helps you,

Shinji

Re: EMs alert.

Bill Hassell — Sun, 29 Mar 2009 20:05:53 GMT

Are all the power cords plugged in? There may be a loose connector in one of the sockets.