topic Re: General Socket Error in AcuConnect in Operating System - HP-UX

General Socket Error in AcuConnect

Chui Kock You_1 — Mon, 15 Nov 2010 02:45:28 GMT

Hi,

Platform
Server:
Model: HP rx2660
O/S: HP-UX 11iv3
Acu Product: AcuConnect + AcuRuntime version 7.2

Client PC:
O/S: Windows 98/XP
Acu Product: AcuThinClient version 7.2

Case 1:
1. All the clients encountered â General Socket Errorâ when they tried to establish a NEW connection to run the Acu-GT application from the HP Server!
2. At the same time, for those Clients that have already established the connection to the HP Server earlier (before the â General Socket Errorâ started to happen), their connections would not be affected & still could continue running the same ACU-GT application as normal (unless they disconnected & reconnected to the HP Server again)!
3. It happened 3 times in the passed 6 months!

Case 2:
1. A Client, running on Windows XP, hit the â General Socket Errorâ while at the middle of running the same Acu-GT application (out of sudden)!
2. After closing the error screen, the same Client could re-run the same ACU-GT application without any problems!
3. In this case, the rest of the Clients were not affected; they still could establish a NEW connection to the HP Server to run the Acu-GT application!

Attach is the capture print screen from the client pc.

AcuConnect Error Log (acurcl.log):
Configuration file = '/etc/acurcl.cfg'
Set parameter 'ACCESS_FILE' to '/etc/AcuAccess'
Set parameter 'SERVER_ALIAS_FILE' to '/etc/acurcl.ini'
Set parameter 'SERVER_IP' to '128.0.0.5'
Set parameter 'DEFAULT_USER' to 'root'
Set parameter 'ACURCL_PORT' to 5632
Set parameter 'SERVER_RUNTIME' to '/opt/acucorp/720/bin/runcbl'
kill: 28299: no such process
kill: 15630: no such process
kill: 10822: no such process
sh: kill: bad argument count
sh: kill: bad argument count
kill: 24972: no such process
kill: 1981: no such process
kill: 19609: no such process
kill: 23392: no such process
kill: 2927: no such process
kill: 15826: no such process
kill: 14602: no such process
kill: 20743: no such process
kill: 29789: no such process
kill: 28704: no such process
kill: 9777: no such process

Re: General Socket Error in AcuConnect

Dennis Handly — Mon, 15 Nov 2010 05:37:04 GMT

Have you contacted Acucorp?

Re: General Socket Error in AcuConnect

Chui Kock You_1 — Mon, 15 Nov 2010 06:57:54 GMT

Hi Dennis,

Not yet. Why?

Regards,
Chui

Re: General Socket Error in AcuConnect

DeafFrog — Mon, 15 Nov 2010 08:05:59 GMT

Hi Chui ,
from the client pc where/when you are having errro , did control panel > administrative tolls > event viewer gave you some hint.
At the time of problem , alo whad did the syslog.log on the server said ....perhaps the clue will be in these log files.

Reg,

Re: General Socket Error in AcuConnect

Dennis Handly — Mon, 15 Nov 2010 09:14:42 GMT

>Not yet. Why?

So they can tell you how to fix the problem.

Re: General Socket Error in AcuConnect

Chui Kock You_1 — Tue, 16 Nov 2010 11:30:29 GMT

Hi DeafFrog,

I don't find any socket error meassage shown in the syslog. Attach is the syslog file as shown below.

For client pc i'm still checking the error message in the event viewer.

Regards,
Chui

Re: General Socket Error in AcuConnect

rick jones — Tue, 16 Nov 2010 18:55:38 GMT

Is it actually reasonable to assume that the AcuConnect server software would log errors to syslog rather than an application-specific log file?