topic Re: EMS alerts setting. in Operating System - HP-UX

EMS alerts setting.

sandyunix — Wed, 12 Jan 2011 16:21:51 GMT

Hi Techies,

I have a problem with hp-ux 11.23 server. The server is connected with 2 power supplies and when both of them are fine, we have been continuously receiving EMS alerts about a faulty power supply. We suspect that the server has been looking for three supplies and that is the reason, these are generated. Can someone please advise me how i can prevent these EMS alerts from generating.

Thanks in advance

Re: EMS alerts setting.

Jose Mosquera — Wed, 12 Jan 2011 16:32:04 GMT

EMS notify you for installed power supplies. Pls check that power cords have well plugged into their sockets. EMS also indicates you a power supply identificator where failure appear (0, 1 or 2), go for it to isolate the issue. In last option please call to replace damaged part.

Rgds.

Re: EMS alerts setting.

Jose Mosquera — Wed, 12 Jan 2011 16:54:51 GMT

By the way, please check the power cords health, do not doubt to replace them.

Re: EMS alerts setting.

Alzhy — Wed, 12 Jan 2011 16:55:07 GMT

How are you receiving EMS alerts on your PS issue? Via ISEE/SIM or some custom email alerting that feeds off syslog?

Re: EMS alerts setting.

sandyunix — Thu, 13 Jan 2011 05:15:23 GMT

I am recieving EMS alerts in the syslog. Also i'd logged a Hardware call. The CE checked the power supplies and informed us that there is no failure in any of the power supplies.

Re: EMS alerts setting.

Alzhy — Thu, 13 Jan 2011 15:20:42 GMT

it is likely you need to update your HPDIAGS software.

You can also check the GSP logs IF there is indeed a report of power supply issues.

If there is - then point this out to HP... they should uncover what is wrong.