topic Re: Printer problem in Operating System - HP-UX

Printer problem

Rayen Riedel — Fri, 12 Aug 2005 09:47:03 GMT

Hi,

I have been having a strange problem with printing. When users print from an application sometimes the printout comes out on a different printer on a different location.

If you look at this log:

paskas14-1025 root paskas14 Aug 11 11:26
FIFO: Aug 11 11:26 r smkas3 1026 root prgdbprd 0
smkas3-1026 root smkas3 Aug 11 11:26
CHILD: Aug 11 11:26 paskas14 1025 0000
FIFO: Aug 11 11:26 m paskas14 26405
FIFO: Aug 11 11:26 m smkas3 26406
CHILD: Aug 11 11:26 smkas3 1026 0000
FIFO: Aug 11 11:27 r smkas1 1027 root prgdbprd 0

You will see that paskas14 is getting a job but looks like it's being redirected to smkas3. Am I seeing this correct? I would like to know why this is happening? Or how can I further debug this problem?
Sometimes the printout is coming out on more then 1 printer.

Regards,
Rayen

Re: Printer problem

RAC_1 — Fri, 12 Aug 2005 09:49:21 GMT

if you printer classes defined and priority levels?? If yes this can happen. If classes are defined, the printer if busy will send the print to another printer in a class.

Re: Printer problem

Rick Garland — Fri, 12 Aug 2005 11:06:46 GMT

Do you have the same IP going to multiple printers? This could be from DNS or local resolution on the system submitting the print jobs.

Example, when printers were setup you entered the IP or name. Could there be dupicate entries ?

Re: Printer problem

Rayen Riedel — Fri, 12 Aug 2005 13:28:31 GMT

Hi,

there is no class defined. And all priorities are the same.
Also most of the printer are defined on unix but are redirected to a queue on a streamserve server. So they are not IP based printers.
That's why I cannot understand why it's redirecting the print job to another queue on unix level. Can the program (where the print jobs come from) be doing this?

Regards,

Rayen

Re: Printer problem

Rick Garland — Fri, 12 Aug 2005 14:04:13 GMT

One place to look is the streamserve printserver.

Your statement saying that the print jobs are redirected to the printserver (not IP based) tells me these are remote printers.

On the printserver, make sure the queue name matches the queue name on the unix system.

Yes, some programs can overide the system default printer destination but this needs to be done - it is not done automatically. If you or nobody else did this, then I would answer NO.

Re: Printer problem

Rayen Riedel — Tue, 16 Aug 2005 10:58:11 GMT

No solution yet :-(