topic Re: EMS serious Error. ! in Operating System - HP-UX

EMS serious Error. !

rveri — Mon, 14 Nov 2005 12:00:52 GMT

Hi All ,

Can any one explain , as what is wrong from this , got the below EMS alert :

---------------------------------

Event data from monitor:

Event Time..........: Mon Nov 14 06:39:57 2005
Severity............: SERIOUS
Monitor.............: dm_core_hw
Event #.............: 47
System..............: servera5

Summary:
Cabinet (bulk) power supply 0 failure in compute cabinet

Description of Error:

A cabinet (or bulk) power supply has failed.

Probable Cause / Recommended Action:

The power supply is not connected to a working AC power source.
Verify that the plug is connected to the power supply, and to a
working power source.

The power supply is disabled.
If present, verify that the switch on the front of the power supply
is in the "On" position.

The power supply has failed.
Contact your HP support representative to check the power supply.

Additional Event Data:
System IP Address...: 10.112.248.51
Event Id............: 0x4378778d00000000
Monitor Version.....: B.01.00
Event Class.........: System
Client Configuration File...........:
/var/stm/config/tools/monitor/default_dm_core_hw.clcfg
Client Configuration File Version...: A.01.00
Qualification criteria met.
Number of events..: 1
Associated OS error log entry id(s):
None
Additional System Data:
System Model Number.............: 9000/800/N4000-55
OS Version......................: B.11.11
STM Version.....................: A.47.00
EMS Version.....................: A.04.00
Latest information on this event:
http://docs.hp.com/hpux/content/hardware/ems/dm_core_hw.htm#47

v-v-v-v-v-v-v-v-v-v-v-v-v D E T A I L S v-v-v-v-v-v-v-v-v-v-v-v-v

Device identification information:

Number of failed power supplies..........: 1
Location of failed power supplies........: compute cabinet
Failed power supply number(s)............: 0
-------------------------------------

Thanks,

Re: EMS serious Error. !

Torsten. — Mon, 14 Nov 2005 12:09:54 GMT

The left power supply is not working. Check, if power is present on the line. Have a look at the small switch on the power supply and the LED. Also log on to the GSP and do a "ps" (power status" command and check for a "failed" status.

Re: EMS serious Error. !

mirco_1 — Mon, 14 Nov 2005 12:09:59 GMT

hi,

the message say that or the AC is disconnect or broken.

Can you see if there is led or the power supply is on "1".

DM.

Re: EMS serious Error. !

Pete Randall — Mon, 14 Nov 2005 12:11:42 GMT

It would seem that one of your power supplies has failed. Hopefully you have redundant power supplies which will allow the server to continue running until you can get HP to replace the bad one.

Pete

Re: EMS serious Error. !

Raj D. — Mon, 14 Nov 2005 13:02:07 GMT

Hi ,

It says that one Power Supply has failed.

You can logon to GSP and check for the powesupply status.

GSP> PS

hth,
Raj.

Re: EMS serious Error. !

rveri — Mon, 14 Nov 2005 13:12:45 GMT

Here is the output of PS.

------------------------------------------
GSP> PS

PS

Power Monitor Status:
Firmware Revision : 3
System Power state: On Power Switch : On
Temperature : Normal Selected fan state: Normal

Power supplies | Fan
# State Type | States
-----------------------------------------------------------
0 Fault Type 0 | Normal
1 Normal Type 0 | Normal
2 Normal Type 0 | Normal
3 - - | Normal
4 - - | Normal
5 - - | Normal
6 - - | Normal
7 - - | Normal

GSP Host Name: server05s
GSP>

-----------------------------------------------------------

GSP Host Name: server05s
GSP> VFP

VFP

This command activates the immediate display of the Virtual Front Panel.

LEDs: RUN ATTENTION FAULT REMOTE POWER
ON FLASH OFF ON ON
LED State: There was a system interruption that did not take the system down.
Check Chassis and Console Logs for error messages.

processor legacy PA HEX chassis-code F08F

Proceed with Live Mode of VFP? (Y/[N])

-----------------------------------------------------------

GSP>
********** VIRTUAL FRONT PANEL **********
VFP command executing...
Q/q: to quit Virtual Front Panel Display
->Choice:
*****************************************
processor legacy PA HEX chassis-code F08F
processor display_activity() update 1F00
processor legacy PA HEX chassis-code F08F
processor display_activity() update 1F00
processor legacy PA HEX chassis-code F08F
processor display_activity() update 1F00
-----------------------------------------

Do I need to replace the PS.

Thanks,

Re: EMS serious Error. !

Dwyane Everts_1 — Mon, 14 Nov 2005 13:27:29 GMT

It appears the power supply in slot 0 (left most position) is faulty, or has failed completely. I recommend remove/replace.

Hope this helps...
Dwyane

Re: EMS serious Error. !

Raj D. — Mon, 14 Nov 2005 13:54:51 GMT

Hi ,

It shows that Power supply at slot 0 , has failed , You can log a call to HP ,to get it replace .

hth,
Raj.

Re: EMS serious Error. !

rveri — Mon, 14 Nov 2005 14:07:14 GMT

Thanks to all.