topic Re: printer queue hung in Operating System - HP-UX

printer queue hung

Todd McDaniel_1 — Wed, 30 Aug 2006 09:00:47 GMT

Hey,

I have a new printer that i have created and it seems to hang up. it isnt the first one that I have created but for some reason it wont print.

Here is the output I get.

==============================================
# lpstat
-3235 root priority 0 Aug 28 13:03 on
(standard input) 188 bytes

printer queue for

: waiting for queue to be enabled on xx.xx.xx.xx
===========================================

That last bit is what Im curious about. How to enable the queue???

Re: printer queue hung

Rick Garland — Wed, 30 Aug 2006 09:06:27 GMT

To enable the queue, 'enable

Also check it is accepting. If not, 'accept

Re: printer queue hung

Todd McDaniel_1 — Wed, 30 Aug 2006 09:07:52 GMT

Both of those are already active.

Re: printer queue hung

Rick Garland — Wed, 30 Aug 2006 09:10:39 GMT

But your message says "waiting to be enabled"?

Check the print log files
/var/adm/lp/log

Should see some indication in there.

Re: printer queue hung

Rick Garland — Wed, 30 Aug 2006 09:16:20 GMT

Is this a remote printer?
If so, check to see if the printer queue on the remote server is enabled.

Re: printer queue hung

MarkSyder — Wed, 30 Aug 2006 09:17:31 GMT

Is this a remote printer? (The reference to an ip address suggests it is.) If so, perhaps it needs to be enabled on the remote box rather than the local one.

Mark Syder (like the drink but spelt different)

Re: printer queue hung

Todd McDaniel_1 — Wed, 30 Aug 2006 09:21:28 GMT

Yes, all printers are remote. I should note that this same printer is already being used by another host with no issues.

Is there a different print queue for each remotely attached server?

Re: printer queue hung

Rick Garland — Wed, 30 Aug 2006 09:30:43 GMT

The answer to your question depends on how you configured it.

Are you using the same prt_name going to the same prt_queue on the same remote server?

What is different between this remote printer on hostA and the configuration of the remote printer on this host you are working on now?

Re: printer queue hung

Zinky — Wed, 30 Aug 2006 09:35:44 GMT

Todd,

Welcome back..

Where is your "remote printer" hosted and what is its OS? Is it hosted on a Windows (NT/2K/2003/Longhorn Beta) machine or another *NIX/Linux machine?

If on Windows:
Make sure the Windows admin has enabled UNIX Printing Services (aka LPD/LPR services) on the windows server it is hosted on.

If on a *NIX/Linux:
Make sure your HP-UX boxen is authorised to use (rlpdaemon) printing services on the "print server".

Hope this helps good sir.

NELSON@HopefullyTheSameShopThatUrWorking

Re: printer queue hung

Zinky — Wed, 30 Aug 2006 09:53:38 GMT

Or try recreating the queue if the print server hosting the printer is okay and can be used by other UNIX print clients..

Note however that this scheme is plagued with problems as we hav efound out. The best printing scheme is to always have UNIX print direct to the printer using the printer's native print/communications software as follows:

HPs -- JetDirect
QMS - CrownNet Software
Xerox - XPADMIN
LexMark - LexPrint Software

All these major printer vendors have a version fot HP-UX or any other *NIX and most Linux distros...

Hope this helps sir.

Re: printer queue hung

Todd McDaniel_1 — Wed, 30 Aug 2006 09:58:57 GMT

The printer in question is already running and has no issues on the other UNIX host it is currently accepting requests from. I dont know what type of printer it is.

So far as my setup in my UNIX host. I created it and as I have any other printer I have setup. under printers and plotters > lp spooler > printers and plotters.

I do have to modify the config file /var/spool/lp/interface/(printer_name) to change rlp to rlp.hp for our configuration.

Re: printer queue hung

Todd McDaniel_1 — Wed, 30 Aug 2006 10:02:34 GMT

Rick,

Q: Are you using the same prt_name going to the same prt_queue on the same remote server?

A: The printer name is different on my host in relation to the other host but the IP is the same.

Would that mess up the print queue?

Re: printer queue hung

Rick Garland — Wed, 30 Aug 2006 10:06:16 GMT

When you do 'lpstat -t' on the other HPUX host, it will display the prt_name, the queue name, and the remote server name for the particular printer.

When you go into SAM and 'printer & plotters --> lp spooler --> printer & plotters' and 'Add Remote Printer', you are using the same values as the lpstat output from the other host?

The rlp.hp config file. Any hardcoded values in it?

Re: printer queue hung

Zinky — Wed, 30 Aug 2006 10:07:35 GMT

You have not confirmed where the printer is "hosted"/"served"..

It really appears it is hosted from a Windows machine.. Have a quick check from whoever admins that box to see if the LPD/LPR service (aka UNIX Print services) is up and running ...

Have you checked lately if that "other" UNIX actually can still print? Maybe it is reporting the same :

: waiting for queue to be enabled on xx.xx.xx.xx
===========================================

message.

Re: printer queue hung

Todd McDaniel_1 — Wed, 30 Aug 2006 10:12:35 GMT

Nelson,

No the other printer is fine.

Rick,

I didn't install it that way. I dont use JetDirect on this host and it isn't even installed on this host. I added it as a remote printer via the IP address.

Re: printer queue hung

Zinky — Wed, 30 Aug 2006 10:15:09 GMT

Todd,

Then simply recreate it... This was our only fix in the past which is a common problem with Windows-served printers.

Can you confirm that indeed this printer is served on a Windoze machine?

Re: printer queue hung

MarkSyder — Wed, 30 Aug 2006 10:15:38 GMT

Are you using DNS? Whenever I have this scenario, I print remote to raw on the printer name.

Mark

Re: printer queue hung

Rick Garland — Wed, 30 Aug 2006 10:15:56 GMT

The remote printer you define on hostA will goto the same print queue and same remote server and the remote printer you define on hostB.

You can make them different but this means that you have multiple print queues defined on the remote server for the same printer.

Example, on a WINS server you have a printer defined as prt_1. On HPUX hostA you define a remote printer PRT1 to go to the queue prt_1 on remote server WINS.

Do the same on HPUX hostB. The print queues on each of the HPUX systems will remain separate and the WINS will be the print queue manager for all incoming requests.

Re: printer queue hung

Todd McDaniel_1 — Wed, 30 Aug 2006 10:17:31 GMT

Rick,

sorry I mistyped... you never referred to jetdirect I was thinking of somethign else.

I did add it as a remote printer...

LPstat -t on the other host shows:

==========================
printer 10_3 is idle. enabled since May 31 11:29
fence priority : 0
no entries

LPstat -t on my host shows: hmmm. I dont get a good output b/c i have quite a few print jobs at the moment from multiple printers running.

But the printer name isnt the same on my host.

===========================

Re: printer queue hung

Rick Garland — Wed, 30 Aug 2006 10:22:20 GMT

The printer name itself doesn't have to be the same, you could name them prtA on hostA and prtB on hostB. But you want them to go to the same remote printer defined on the remote server. Correct?