topic Re: Problem with SAM in Operating System - HP-UX

Problem with SAM

Jeffrey F. Goldsmith — Thu, 11 Jan 2007 19:56:53 GMT

While I was out for xmas break someone broke SAM on my server. The users and groups section is missing and I get an error when I try to look at my disk volumes.

Any ideas as to what the problem could be and how to fix it?

rp3440-4 w/ HP-UX 11.23

Thanks for the help.

Re: Problem with SAM

Raj D. — Thu, 11 Jan 2007 20:11:02 GMT

Jeffrey,

You can use this to find out what went wrong and what commands were executed during your absence,

View only the commands executed by SAM on behalf of user tom, between 8am June 5, 1994 and 10pm August 14, 1994, and view the data interactively:

# /usr/lbin/samlog_viewer -s 060508001994 -e 081422001994 -lC -u tom

hth,
Raj.

Re: Problem with SAM

Patrick Wallek — Thu, 11 Jan 2007 20:13:13 GMT

What type of error do you get?

Error messages are always helpful when trying to diagnose issues.

Re: Problem with SAM

Raj D. — Thu, 11 Jan 2007 20:25:03 GMT

Jeffrey,

Also it would be a good idea to check the sam library files , /usr/sam/lib/* ,

And comapre with with a good system.

Here is a list that resides under /usr/sam/lib/

-----------------------------
total 1296
dr-xr-xr-x 2 bin bin 8192 Jan 5 2005 C
dr-xr-xr-x 3 bin bin 96 Jan 5 2005 X11
dr-xr-xr-x 2 bin bin 96 Jan 5 2005 br
-r-xr--r-- 1 bin bin 1080 Feb 6 2003 ct_adduser.ex
-r-xr--r-- 1 bin bin 989 Feb 6 2003 ct_rmuser.ex
dr-xr-xr-x 2 bin bin 8192 Jan 5 2005 dps
dr-xr-xr-x 2 bin bin 96 Jan 5 2005 fal
dr-xr-xr-x 2 bin bin 96 Jan 5 2005 fs
dr-xr-xr-x 2 bin bin 96 Jan 5 2005 iscsi
dr-xr-xr-x 3 bin bin 8192 Jan 5 2005 kc
-r-xr-xr-x 1 bin bin 57344 Feb 6 2003 libcom.sl
-r-xr-xr-x 1 bin bin 28672 Jun 15 2004 liblog.sl
-r-xr-xr-x 1 bin bin 495616 Jun 15 2004 libsam.sl
-r-xr-xr-x 1 bin bin 12288 Nov 14 2000 libsamsec.sl
dr-xr-xr-x 2 bin bin 96 Jan 5 2005 lp
dr-xr-xr-x 2 bin bin 96 Jan 5 2005 mo
dr-xr-xr-x 2 bin bin 96 Jan 5 2005 nnc
dr-xr-xr-x 2 bin bin 8192 Jan 5 2005 pd
dr-xr-xr-x 2 bin bin 96 Jan 5 2005 pm
dr-xr-xr-x 2 bin bin 96 Jan 5 2005 ra
dr-xr-xr-x 2 bin bin 8192 Jan 5 2005 rt
dr-xr-xr-x 2 bin bin 96 Jan 5 2005 sam
dr-xr-xr-x 2 bin bin 96 Jan 5 2005 tm
dr-xr-xr-x 2 bin bin 96 Jan 5 2005 ts
dr-xr-xr-x 2 bin bin 96 Jan 5 2005 ug
---------------------------------------------
check that all the files are there and check if any file(s)/dir missing there,

Also,
# cd /usr/sa/lib/
# ls -lR | wc -l
323

hth,
Raj.

Re: Problem with SAM

Raj D. — Thu, 11 Jan 2007 20:39:20 GMT

Also what error are you getting when you try to look at your disk volumes.

Re: Problem with SAM

Jeffrey F. Goldsmith — Fri, 12 Jan 2007 12:05:02 GMT

Besides the face that the User/Group icon is no longer showing up on the main SAM screen this is the error I am getting when I try to look at my disk information:

===== Fri Jan 12 07:52:14 2007 Entering SAM area "System Administration
Manager (gravina)".
ERROR An infrastructural error message for [error code 80054, location
../prod4/Roseville/intermed/arch_scan.C:717] was not found in the
internal error table.
Location: arch_err_handler.C:256
Error Code: 5000
===== Fri Jan 12 07:52:28 2007 Entering SAM area "Disks and File Systems (gravina)".
ERROR An infrastructural error message for [error code 80054, location
../prod4/Roseville/intermed/arch_scan.C:717] was not found in the
internal error table.
Location: arch_err_handler.C:256
Error Code: 5000

Re: Problem with SAM

Peter Nikitka — Fri, 12 Jan 2007 12:27:47 GMT

Hi,

either update the patch level of SAM or,
if there is a SAM patch installed at your system, try to uninstall and reinstall it.
So all files required by SAM will be (re)installed.

mfG Peter

Re: Problem with SAM

Jeffrey F. Goldsmith — Thu, 18 Jan 2007 16:48:01 GMT

I have looked at my system and nothing jumps out at me that looks like a SAM patch. Can you tell me what patch(s) I am looking for?

Re: Problem with SAM

Patrick Wallek — Thu, 18 Jan 2007 16:53:02 GMT

Check out the following TKB doc:

Submitted Date: 9/5/01
Title: SAM: disks: infrastructural error
Document ID: KBRCKBRC00007933
Last Modified Date: 8/5/05
http://www2.itrc.hp.com/service/cki/docDisplay.do?docLocale=en_US&docId=200000080045468

The document is for HP-UX 11.0, but the error is almost exactly the same as what you are getting.

Go through the steps and see if they help.

By the way, the SAM cumulative patch for HP-UX 11.23 is PHCO_34208.

http://www2.itrc.hp.com/service/patch/patchDetail.do?patchid=PHCO_34208&sel={hpux:11.23,}&BC=main|search|

Re: Problem with SAM

Jeffrey F. Goldsmith — Thu, 18 Jan 2007 17:12:10 GMT

I have applied patch PHCO_34208 but that doesn't seem like that fixed my problem. Is there a way to remove sam from my system and then reinstall sam onto my server?

Would removing and reinstalling the path be any help?

Re: Problem with SAM

Jeffrey F. Goldsmith — Thu, 25 Jan 2007 20:08:15 GMT

After installing the patch PHCO_34280 I had to run swlist -l fileset -a state -a revision and found that the patch was installed but not configured. I ran swconfig \* which configured SAM and then I was able to use it again.

THanks for all the help.