topic Re: netbackup can not connect to 11.31 in Operating System - HP-UX

netbackup can not connect to 11.31

Matthew Ghofrani — Mon, 14 May 2007 08:04:32 GMT

Has anyone run into this issue or even know what might cause this? The netbackup just hangs trying to connect to my new HPUX 11.31 OS and the syslog says:
automountd[1064]: match_addr: getaddrinfo failed: host nor service provided, or not known

Does this ring a bell to anyone? Maybe a 11.31 security issue that I am not aware of rather than netbackup connectivity?

Any help is thanked in advance.

Re: netbackup can not connect to 11.31

Geoff Wild — Mon, 14 May 2007 08:11:21 GMT

Do you have the netbackup ports in /etc/services?

bprd 13720/tcp bprd
bpcd 13782/tcp bpcd
vnetd 13724/tcp vnetd
vopied 13783/tcp vopied
bpjava-msvc 13722/tcp bpjava-msvc

What version of NB?

Rgds...Geoff

Re: netbackup can not connect to 11.31

Matthew Ghofrani — Mon, 14 May 2007 08:17:33 GMT

NB version is 6.0 MP4 and here is the output from /etc/services:

# grep -E "bprd|bpcd|vnetd|vopied|bpjava" /etc/services
bprd 13720/tcp bprd
bpjava-msvc 13722/tcp bpjava-msvc
bpcd 13782/tcp bpcd
vnetd 13724/tcp vnetd
vopied 13783/tcp vopied

Re: netbackup can not connect to 11.31

Geoff Wild — Mon, 14 May 2007 08:40:12 GMT

We have 2 NB servers, 1 at 5.1 and 1 @ 6. My 11.31 ws is backed up by the 5.1 with no issues.

Can your 11.31 client resolve the host name of the NB server? If yes, is this name in the /usr/openv/netbackup/bp.conf file?

You can also turn on client logging by creating the directories bprd anf bpcd under /usr/openv/netbackup/logs and the next time you run a backup attempt, it will put info in those dirs.

Rgds...Geoff

Re: netbackup can not connect to 11.31

Berd — Mon, 14 May 2007 08:51:23 GMT

Matthew,

I believe I've run into a similar issue before with NB 5.1 on 11.11 and 11.23 and it was related to Host Name Resolution. It would be worth checking host lookup from client to server and reverse lookup also.

HTH

Berd

Re: netbackup can not connect to 11.31

Steven E. Protter — Mon, 14 May 2007 09:01:45 GMT

Shalom,

Netbackup doesn't care about DNS. /etc/hosts solved this problem for me as well.

SEP

Re: netbackup can not connect to 11.31

Matthew Ghofrani — Mon, 14 May 2007 09:10:11 GMT

The file /usr/openv/netbackup/bp.conf looks just fine like my other clients and also nslookup worked both ways. I also just populated the /etc/hosts just incase and I get the same error.

automountd[1064]: match_addr: getaddrinfo failed: host nor service provided, or not known

Re: netbackup can not connect to 11.31

whiz_kid — Mon, 14 May 2007 09:58:07 GMT

i dont think the error you extracted from syslog is related to netbackup(aparently its from automountd).

what kind of client is this machine ? (media server ? san media server ? or just a client ?) i assume that its a client, let me know otherwise.

do a "netstat -a | grep -i bpcd" in the client to see if the client daemon is listening or not.

do a telnet from master server to the client ip on bpcd port to make sure communication is proper.

also patch the client as well with MP4 patch if u hvnt done that yet.

Re: netbackup can not connect to 11.31

Matthew Ghofrani — Mon, 14 May 2007 10:28:33 GMT

Yes the error is definitely from netbackup. As soon as I initiate a backup, I see the error in syslog. Also, this 11.31 is a client and I do have the newest netbackup client software for 11.31.
Since, 11.31 is very new, I am inclined to think it is a security issue or some other os related thing. Again, this 11.31 is out of the box install with nothing fancy enabled

Re: netbackup can not connect to 11.31

Geoff Wild — Mon, 14 May 2007 10:46:49 GMT

Did you turn on the client logging?

mkdir /usr/openv/netbackup/logs/bpcd
and bprd

Restart netbackup daemons on client.

You can also set verbose in the bp.conf file as well.

Rgds...Geoff

Re: netbackup can not connect to 11.31

Matthew Ghofrani — Mon, 14 May 2007 12:02:23 GMT

In log dir, I have bpcd but not the bprd, and it shows nothing at all.

Re: netbackup can not connect to 11.31

Matthew Ghofrani — Mon, 14 May 2007 13:37:27 GMT

As I had suspected, it was an OS issue. I opened a case with HP, and they asked me to do 2 things.
1- lanadmin -X 100FD 1
because I had a mismatch with switch settings and my lancard.
2-They told me to set some parameters in /etc/rc.config.d/nfsconf to off if I am not using them such as;
AUTOFS=0
NFS_CLIENT=0
NFS_SERVER=0
START_MOUNTD=0

Then problem was resolved:)

I had to share the results incase someone else runs into this and thanks all for your thoughtful inputs.

Matthew From Boston

Re: netbackup can not connect to 11.31

Steven E. Protter — Mon, 14 May 2007 14:06:22 GMT

Item 1 I believe, netbackup is very sensitive.

Item 2 made no difference at all, just good systems administration practice.

Sometimes the the Response Center beats the forums.

SEP

Re: netbackup can not connect to 11.31

Matthew Ghofrani — Tue, 15 May 2007 07:50:18 GMT

See the above for the final resolution