topic Re: An I/O error occured while performing this task in Operating System - HP-UX

An I/O error occured while performing this task

Thomas Greig — Fri, 25 Jan 2008 08:02:15 GMT

OS: hp-ux 11i v1 - RP3440

During patch-installation by using swinstall I get the following error:

First "An I/O error occured while performing this task"

Then "Internal error. Bad parameter sent to functino. This error occured in function 'smc_AnalysisWindowEntry', source file "smc_analysis.c", line 534. Please give this information to your Hwelett-Packard support contact..

You should exit the user interface immediately. Proceed at your own risk!"

Third message is:

"Internal error. Illegal return from routine "SMC_AvoidSplitPatches". This error occured in function "SMC_ChangePhase", source file "smc_change_phase.c", line 904. Please give this information to your HP support contact

You should exit the user interface immediately".

I have tried to install patches from both CD and downloaded.

Any tips?

btw: when running "swainv" it hangs during "listing filesets".. might be related?..

Re: An I/O error occured while performing this task

Mridul Shrivastava — Fri, 25 Jan 2008 09:43:00 GMT

I found a similar thread, this has the same error like yours:

http://forums12.itrc.hp.com/service/forums/questionanswer.do?threadId=204870&admit=109447627+1201254060182+28353475

Let us know the details about the patch also.

Re: An I/O error occured while performing this task

Thomas Greig — Mon, 28 Jan 2008 10:00:31 GMT

The patch referred to in that forum was to 11.00 OS and will not be installed on our 11.11.

I will see if there is a version for our OS.

Re: An I/O error occured while performing this task

Thomas Greig — Mon, 28 Jan 2008 10:03:06 GMT

Screengrab of errormsg's

Re: An I/O error occured while performing this task

Steven E. Protter — Mon, 28 Jan 2008 10:45:23 GMT

Shalom,

I would not trust this at all.

If any changes were made to the system prior to this in the patch process, I would restore the system to the Ignite backup we all take before patching a system.

The probable cause is meaningless, the system can not be trusted to function correctly after such a problem.

The problem with the system however may be a corrupt patch from a past installation.

/usr/contrib/bin/check_patches

You may find trouble with the system prior to this update.

SEP

Re: An I/O error occured while performing this task

Thomas Greig — Mon, 28 Jan 2008 12:30:17 GMT

Hello again and thank you for your reply.

When running check_patches I get the following reply in the log:

ERROR: Cannot read file "//var/adm/sw/products/INDEX". I/O error (5).

ll /var/adm/sw/products/INDEX
-rw-r--r-- 1 root sys 3469702 Apr 12 2007 /var/adm/sw/products/INDEX

This error is repeated in swagent.log many times.

the INDEX-file is a ascii-file

Re: An I/O error occured while performing this task

Thomas Greig — Mon, 28 Jan 2008 13:34:59 GMT

Gents.
Thanks for your support and feedback.

I managed to find a forum-thread with the solution myself but I used your tips to get to the answer.

I rebuilt the INDEX-file and the system are now letting me install patches again.

Solution is pasted below written by Robert-Jan Goossens (http://forums11.itrc.hp.com/service/forums/questionanswer.do?threadId=702648&admit=109447626+1201527238671+28353475):

follow nest steps to solve your problem.

As root
# cd /var/adm/sw/products
# mv /var/adm/sw/products/INDEX /tmp

Create a file called void.psf in the /tmp directory:
# vi /tmp/void.psf
product
tag void
fileset
tag void

Create a package void:

# swpackage -s /tmp/void.psf

Install void and generate a new INDEX file:

# swinstall void

# swlist -l product

Remove the void product

# swremove void
# rm void.psf
# swremove -d void