topic Re: HP-UX 11.23 Itanium system reboot with panic in Operating System - HP-UX

HP-UX 11.23 Itanium system reboot with panic

Sandeep_Chaudhary — Mon, 16 Jun 2008 10:26:04 GMT

HP-UX 11.23 Itanium system reboot with panic. The content of /etc/shutdownlog.I have not send crash dump for analysis

13:03 Sat Jun 14 2008. Reboot after panic: MCA, IIP:0xe000000000763900 IFA:0xfffffffffff200c8

content of INDEX file:

# cat INDEX
comment savecrash crash dump INDEX file
comment Dump was partial
comment Pages selected for dump: 782869
comment Pages dumped: 782869
version 5
hostname suxde060
modelname ia64 hp
panic MCA, IIP:0xe000000000763900 IFA:0xfffffffffff200c8
dumptime 1213440919 Sat Jun 14 12:55:19 METDST 2008
savetime 1213441332 Sat Jun 14 13:02:12 METDST 2008
release @(#) $Revision: vmunix: B11.23_LR FLAVOR=perf Fri Aug 29 22:35:38 PDT 2003 $
memsize 51527032832
chunksize 134217728
defcompchunk 0x0000000000040000

virtual to physical information for IA64
registers 0x8ab7c70
vhpt 0xe0000001a0000000 8388608
itr 0x8ad9780 63
dtr 0x8dbc580 74

module /stand/crashconfig/vmunix vmunix 52473184 3592301276
module /stand/crashconfig/mod/rng rng 92744 4252986015
module /stand/crashconfig/mod/pfil pfil 130552 2872457567
module /stand/crashconfig/mod/ipf ipf 581784 2195744194
module /stand/crashconfig/mod/gvid_info gvid_info 38648 795120596
image index1.1 0x0000000000000000 0x0000000000006000 0x0000000000000000 0x000000000000009f 0x000000000001e000
image index2.1 0x0000000000000000 0x0000000002ac3000 0x0000000000000100 0x000000000003e737 0x000000000002e000
image index3.1 0x0000000000000000 0x0000000000005000 0x000000000003fc00 0x000000000003fc5f 0x0000000000020000
image index4.1 0x0000000000000000 0x0000000007ffd000 0x0000000000100000 0x00000000003ed546 0x0000000000040000
image index4.2 0x0000000000000000 0x0000000007ffe000 0x00000000003ed547 0x000000000065d9b1 0x0000000000040000
image index4.3 0x0000000000000000 0x0000000007ff9000 0x000000000065d9b2 0x000000000067a8ad 0x0000000000040000
image index4.4 0x0000000000000000 0x0000000007ff9000 0x000000000067a8ae 0x0000000000ade9cc 0x0000000000040000
image index4.5 0x0000000000000000 0x0000000000399000 0x0000000000ade9cd 0x0000000000aec481 0x0000000000029000
sandchau as root@suxde060 [/var/adm/crash/crash.1]

any clue.....

Re: HP-UX 11.23 Itanium system reboot with panic

Anka — Mon, 16 Jun 2008 10:58:58 GMT

Yep, the panic indicates a HW problem, it will be better to contact the HP HW support.
The most probable reason for the Maschine Check Abort is a HW problem. There are also 1-2 SW issues with a patch but the MCA files and the MP logs should be analysed....

Re: HP-UX 11.23 Itanium system reboot with panic

Dennis Handly — Mon, 16 Jun 2008 11:05:37 GMT

An IPF MCA is like PA's HPMC and nearly always a hardware problem.

On the latest 11.31, there may be a chance that one CPU could be deallocated and the machine keep running.

Re: HP-UX 11.23 Itanium system reboot with panic

Sandeep_Chaudhary — Mon, 16 Jun 2008 11:27:42 GMT

# strings mca20080614105519.000|more
GenuineIntel
DEH444940W
cYbS
sandchau as root@suxde060 [/var/tombstones]

Re: HP-UX 11.23 Itanium system reboot with panic

Avinash20 — Tue, 17 Jun 2008 07:26:18 GMT

Sandeep.. You need to log a call with HP to further probe in the issue

You need to share ts99 and MP logs for the same.

Re: HP-UX 11.23 Itanium system reboot with panic

Venkatesh BL — Tue, 17 Jun 2008 07:45:42 GMT

Dennis,

> On the latest 11.31, there may be a chance that one CPU could be deallocated and the machine keep running.

Well, the INDEX file shows:
"release @(#) $Revision: vmunix: B11.23_LR FLAVOR=perf Fri Aug 29"

Its a IA 11.23.

Re: HP-UX 11.23 Itanium system reboot with panic

Dennis Handly — Tue, 17 Jun 2008 12:42:32 GMT

>Venkatesh: the INDEX file shows:

Yes, Sandeep said that in the subject. My comment was an advertising plug. :-)

Re: HP-UX 11.23 Itanium system reboot with panic

Sandeep_Chaudhary — Thu, 11 Sep 2008 10:16:18 GMT

Thanks everybody