topic Re: HPPI Cannot Contact Printer in Operating System - HP-UX

HPPI Cannot Contact Printer

Paul D. Simpson — Tue, 01 Jul 2008 04:04:33 GMT

I am trying to add a new JetDirect printer to HP-UX 11.11 server with hppi version E.10.34.

I can ping the printer by IP, and get response times on the order of 300-400ms. Hppi's ping does not get the response. Is there a config file where I can set a max response time for hppi's ping, or is there a way to circumvent the hppi ping test?

ping 10.3.138.21
PING 10.3.138.21: 64 byte packets
64 bytes from 10.3.138.21: icmp_seq=0. time=262. ms
64 bytes from 10.3.138.21: icmp_seq=1. time=258. ms

/opt/hpnpl/bin/addqueue -q ptcfin -h 10.3.138.21 -b off
Could not contact 10.3.138.21

Or am I possibly missing something else?

The printer is an HP Laserjet 2015

Re: HPPI Cannot Contact Printer

OFC_EDM — Tue, 01 Jul 2008 06:31:23 GMT

Verify that you're pinging the JetDirect card and not something else (duplicate IP?)

By telnetting the IP. Then enter a / when connected. I believe that will bring up the menu....its been awhile :)

Cheers

Re: HPPI Cannot Contact Printer

Paul D. Simpson — Tue, 01 Jul 2008 15:10:19 GMT

Checking into duplicate IP possibility now, doesn't seem to be registered in DNS.

Attempting to telnet or SSH in gets me a "connection refused"

Re: HPPI Cannot Contact Printer

TTr — Tue, 01 Jul 2008 18:44:56 GMT

Have you tried the "hppi" command and gone through the menus to select the printer parameters? I think your error is caused by an SNMP connection failing and not by ping timing out. Within hppi you get some similar error but you can choose to continue and create the spooler. No need to register the printer with DNS either, you can use the ip address in hppi.

Re: HPPI Cannot Contact Printer

Paul D. Simpson — Tue, 01 Jul 2008 19:14:53 GMT

Tried hppi. Didn't work either.
Output:

Please enter selection: 1

Enter the network printer name or IP address (q - quit): 10.3.138.21

!! 10.3.138.21 is NOT an acceptable name!!
Either it is NOT a network printer or this host is denied access
to it!

Re: HPPI Cannot Contact Printer

TTr — Tue, 01 Jul 2008 21:08:41 GMT

First verify that the IP you are using is the correct one. Print a config page on the jetadmin device and check all the network parameters and that the appropiate printing protocols are allowed.
Then try the following
telnet 10.3.138.21 9100
telnet 10.3.138.21 9101
This will tell you if the jetadmin ports are allowed to the printer. Is it possible that they are turned off on a firewall or on the network or even within the jetdirect device itself. Check with the network admin about this.

Re: HPPI Cannot Contact Printer

Paul D. Simpson — Thu, 03 Jul 2008 23:14:12 GMT

Seems the P2015 is not supported on HP-UX by default. I was able to shut down SNMP on the printer using the web interface & override the objections of hppi. Downloaded the model script from HP, and things seem to be working now.

Thanks all for the help & advice.