topic Re: Panic reboot --critical in Operating System - HP-UX

Panic reboot --critical

Trng — Thu, 25 Sep 2008 04:26:48 GMT

Hi Gurus,

my machine rebooted after panic (hpux 11.23 ia64).

errorcode in shutdownlog is

Reboot after panic: INIT, IIP:0xe000000000bc94c0 IFA:0x
0000000000000028

does anyone know whhat does it mean ?..no error in syslog and mp logs also..

thanks in advance

rgds
skr

Re: Panic reboot --critical

Gokul Chandola — Thu, 25 Sep 2008 04:41:27 GMT

Hi,
Look for High Priority Machine Check in the ts99 file.
If you had a
memory error the it would be logged in /var/adm/syslog/syslog.log.

Please see this /etc/shutdownlog file.

This will show more detail

Regards,
Gokul Chandola

Re: Panic reboot --critical

Trng — Thu, 25 Sep 2008 04:52:40 GMT

Hi,

is someone issues TC from MP ,wil it give error like this on shutdownlog ..i have a crash ,how to check wheather someone has issues TC from MP .and pls let me know how to check this crash ??

Re: Panic reboot --critical

Steven E. Protter — Thu, 25 Sep 2008 05:44:42 GMT

Shalom,

HPMC, High Priority Machine Check causes these problems.

If you lose a CPU for example this will crash the machine and sometimes it won't come up. It doesn't matter how many other CPU's your system has, the OS crashes in this even as designed.

Connect to your GSP/iLo, check the logs and you will see the HPMC.

Its a hardware call. Your system will not be stable until its fixed, even if it does boot.

SEP

Re: Panic reboot --critical

Trng — Thu, 25 Sep 2008 05:57:44 GMT

Hi,

but in MP logs no error at all.my doubt is someone has given TC from MP whcih caused the crash dump .how to check that ?

Re: Panic reboot --critical

Sushil Srivastava — Thu, 25 Sep 2008 06:13:54 GMT

Have a look on
#cd /var/adm/crash

is there any core file generated .

more /var/adm/shutdownlog

If the core directories are there yoou need to go to the recent core directory

#cd crash.0/
#cat INDEX
This should show you the cause of Panic.

Re: Panic reboot --critical

Trng — Thu, 25 Sep 2008 06:33:23 GMT

i am not sure my q4 analysi was correct or not.pls find the trace files and let me know ,it is useful or not ..

Re: Panic reboot --critical

Trng — Thu, 25 Sep 2008 06:34:18 GMT

pls find the MP logs also

Re: Panic reboot --critical

Venkatesh BL — Thu, 25 Sep 2008 07:26:24 GMT

I don't think TC from the console can cause the machine check panic. Did the system reboot fine? Did you recently change the processor or something?

Re: Panic reboot --critical

Ganesan R — Thu, 25 Sep 2008 14:07:08 GMT

Hi,

From the shutdownlog entry, it is clear that the system has rebooted due to panic.
It is not a TC from console

System panic may be due to so many reasons.

Panic may be due to hardware failure, application may cause panic.

Look at /var/adm/crash directory for any dump files. Also see the ts99 file. ts99 file can be viewed to see if any hardware failures. you could get some clue from this file. Also you can see the INDEX file from the crash directory which will give some details. But in any case only HP can give the exact root cause. They only have tools to analyse these log files.

Hope this helps.

Re: Panic reboot --critical

Torsten. — Thu, 25 Sep 2008 14:20:18 GMT

BTW, this is current firmware:

System FW : 04.03
BMC FW : 05.23
iLO-2 MP FW : F.02.17
PDH FW : 50.07
DHPC FW : 01.23
UCIO FW : 03.0b
HFC FW : 00.04

and this is yours:

MP FW : F.01.41
BMC FW : 05.07
EFI FW : ROM A 05.37, ROM B 00.00
System FW : ROM A 01.32, ROM B 00.00, Boot ROM A
PDH FW : 00.0d
DHPC FW : 01.23
UCIO FW : 03.0a
PRS FW : 00.08 UpSeqRev: 0b, DownSeqRev: 08
HFC FW : 00.03 SetRev: 00

See the list of fixes, consider to upgrade:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=3257036&swItem=ux-61651-1&prodNameId=3257037&swEnvOID=54&swLang=13&taskId=135&mode=4&idx=1

Not sure if this helps regarding this problem, but it will prevent other possible problems ...

Re: Panic reboot --critical

Trng — Thu, 25 Sep 2008 17:53:44 GMT

we have logged a call with HP support,as it is uner HP support.waiting for reply..

rgds
skr

Re: Panic reboot --critical

Trng — Sat, 27 Sep 2008 02:37:01 GMT

Hi ,

We rectified the issue,customer has issued TC from MP,becaz machine was hung state due to low memory ..