topic Re: DLT Tape drive getting hardware error in Operating System - HP-UX

DLT Tape drive getting hardware error

Sonny Chee — Wed, 16 Jan 2002 19:03:16 GMT

Hi,

I am trying to use the mc command to display the drives and the tapes and I am getting the following error:

ERROR: 0x4 Hardware Error : 0x4080 DDS: Diagnostic Failure. DLT: ROM EDC failure

This is a HP SureStore E tape Library and I am using as a Netbackup library. Any help would be appreciated.

Sonny Chee

Re: DLT Tape drive getting hardware error

Sanjay_6 — Wed, 16 Jan 2002 19:38:27 GMT

Hi,

Can you attach your ioscan output. "ioscan -fn" output.

Regds

Re: DLT Tape drive getting hardware error

Sonny Chee — Wed, 16 Jan 2002 19:46:10 GMT

Sanjay,

Here is the ioscan output.

Sonny

Re: DLT Tape drive getting hardware error

Sanjay_6 — Wed, 16 Jan 2002 20:07:51 GMT

Hi Sonny,

Try this,

# mc ???p /dev/rac/c4t0d0 -q
output: vendor ID, product ID, firmware

Information on slots and devices:
# mc ???p /dev/rac/c4t0d0 -e DS
output: NUM_DT_ELEMENTS, NUM_ST_ELEMENTS

Statistics of all slots and drives:
# mc ???p /dev/rac/c4t0d0 -r DS
output: NUM_ST_ELEMENTS

Moving of media:
# mc ???p /dev/rac/c4t0d0 -s -d

Example:
# mc ???p /dev/rac/c4t0d0 ???s D1 ???d S3
loads the tape from drive 1 to slot 3

# mc ???p /dev/rac/c4t0d0 ???s D1 ???d S4 ???s S1 ???d D1
loads the tape from drive 1 to slot 4 and another tape from slot 1 to drive 4

# mc ???p /dev/rac/c4t0d0 ???s S1 ???d D1
loads the tape from Slot 1 to Drive 1

Hope this helps.

Regds

Re: DLT Tape drive getting hardware error

Sonny Chee — Wed, 16 Jan 2002 20:19:05 GMT

Sanjay,

When I use any of the mc command,all of them returned the "Hardware Error" message.

Sonny

Re: DLT Tape drive getting hardware error

Sanjay_6 — Wed, 16 Jan 2002 20:34:27 GMT

hi Sonny,

Just tried the same commands on my system and it works.

consider these three patches,

http://us-support3.external.hp.com/wpsl/bin/doc.pl/screen=wpslDisplayPatch/sid=6a85f42e1bdba345e4?PATCH_PATH=/hp-ux_patches/s700_800/11.X/PHKL_24221&HW=s800&OS=11.00

http://us-support3.external.hp.com/wpsl/bin/doc.pl/screen=wpslDisplayPatch/sid=70c0cda715c831291d?PATCH_PATH=/hp-ux_patches/s700_800/11.X/PHKL_18543&HW=s800&OS=11.00

http://us-support3.external.hp.com/wpsl/bin/doc.pl/screen=wpslDisplayPatch/sid=e25e218a0f2880be22?PATCH_PATH=/hp-ux_patches/s700_800/11.X/PHCO_16195&HW=s800&OS=11.00

What is the opinion of veritas support ?.

Hope this helps.

Regds

Re: DLT Tape drive getting hardware error

Sonny Chee — Wed, 16 Jan 2002 21:26:55 GMT

Sanjay,

I powered off and powered on the tape library and the hardware error went away, however, when I try to move a tape into drive one, the hardware erro came back. It seems to be a problem with the first drive., because when it was
doing a self test it had an error.
. So I think it is a hardware error and I will call it in to HP support. Thanks for your help.

Sonny

Re: DLT Tape drive getting hardware error

Sanjay_6 — Wed, 16 Jan 2002 21:36:41 GMT

Hi Sonny,

you have two drives in the library. If only one of them is giving problem you can try the mc command with the other drive (refer to it as D2) and see if the mc command works. If both the drive gives an error during self test, you can do any further testing only after replacing the drive. The library normally has some self test and exercise mech options under test. Refer to the library user manual for more details.

Hope this helps.

Regds

Re: DLT Tape drive getting hardware error

Michael Tully — Wed, 16 Jan 2002 21:44:30 GMT

Hi,

One thought comes to mind. Have you set up a
device to drive the robot? If not have a
look at the attached document on how. It
is used to move tapes around your tape
library, door, drive slot.

-Michael

Re: DLT Tape drive getting hardware error

Sonny Chee — Thu, 17 Jan 2002 21:45:32 GMT

The problem with the tape drive is a hardware problem, I have called HP and it will be replaced. Thanks for everybody's help.

Sonny