topic Re: CSTM ERROR: no memory data found in Operating System - HP-UX

CSTM ERROR: no memory data found

hp_user_1 — Tue, 16 Feb 2010 16:51:12 GMT

Hello All,

I have tried with different versions of sysinfo including 6.23 to capture memory slot information on rp7410 and rp7420 servers running HP-UX 11iv1, but for some reasons the script does not capture any memory info except for this info "MEMORY: 24448 Mbytes of memory.". If I run the same sysinfo scripts on an rp4440 server, it gets the correct mem slot info.

Please help. Points will be awarded.

Regards,
hp_user

Re: CSTM ERROR: no memory data found

Torsten. — Tue, 16 Feb 2010 17:23:56 GMT

Try

# echo "selclass qualifier memory;info;wait;infolog" | /usr/sbin/cstm

and make sure your diagnostics software is up to date.

Re: CSTM ERROR: no memory data found

hp_user_1 — Tue, 16 Feb 2010 17:29:23 GMT

This is what it says:

# echo "selclass qualifier memory>
Running Command File (/usr/sbin/stm/ui/config/.stmrc).

-- Information --
Support Tools Manager

Version A.45.20

Product Number B4708AA

(C) Copyright Hewlett Packard Co. 1995-2002
All Rights Reserved

Use of this program is subject to the licensing restrictions described
in "Help-->On Version". HP shall not be liable for any damages resulting
from misuse or unauthorized use of this program.

cstm>selclass qualifier memory;info;wait;infolog
-- Updating Map --
Updating Map...
-- Converting multiple raw log files to text. --
Preparing the Information Tool Log for each selected device...

-- Information --
Information Tool Log for each selected device file does not exist.

cstm>#.
$

Regards,

Re: CSTM ERROR: no memory data found

Torsten. — Tue, 16 Feb 2010 17:34:52 GMT

>> make sure your diagnostics software is up to date.

Your version is from 2004!

Re: CSTM ERROR: no memory data found

Torsten. — Tue, 16 Feb 2010 17:37:50 GMT

http://h20293.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=B6191AAE

Re: CSTM ERROR: no memory data found

hp_user_1 — Tue, 16 Feb 2010 17:40:51 GMT

Ahhh... That'll require a server reboot... Can I get the required info without upgrading onlinediag ?

Regards,
hp_user

Re: CSTM ERROR: no memory data found

Torsten. — Tue, 16 Feb 2010 17:47:04 GMT

The diags itself won't require a reboot, but the dependencies probably will.

Just run the swinstaller and check if a reboot is really require. If it is, cancel the installation.

Re: CSTM ERROR: no memory data found

Bill Hassell — Tue, 16 Feb 2010 17:50:39 GMT

Without upgrading the diagnostics, your only choice is to use the console and reboot to get to the BCH prompt. Then use the command:

IN ME

to get a list of memory slots.

Re: CSTM ERROR: no memory data found

Torsten. — Tue, 16 Feb 2010 17:51:47 GMT

CSTM will show something like this:

Basic Memory Description

Module Type: MEMORY
Total Configured Memory : 16384 MB
Page Size: 4096 Bytes

Memory interleaving is supported on this machine and is ON.

Memory Board Inventory

CAB/CELL: 0/0

DIMM A DIMM B DIMM C DIMM D
Slot Size (MB) Size (MB) Size (MB) Size (MB)
---- --------- --------- --------- ---------
0 512 512 512 512
1 512 512 512 512
2 512 512 512 512
3 512 512 512 512

Cell Total (MB): 8192

...

Meanwhile you can try to restart the diagnostics.

Re: CSTM ERROR: no memory data found

hp_user_1 — Tue, 16 Feb 2010 18:33:04 GMT

cstm showing the following for memory:

* 125 0/5 MEMORY (b0) Information FAILED

Thanks

Re: CSTM ERROR: no memory data found

Torsten. — Tue, 16 Feb 2010 18:36:28 GMT

Restarted? Updated?

Re: CSTM ERROR: no memory data found

hp_user_1 — Tue, 16 Feb 2010 18:42:03 GMT

Thanks for all your help. I have scheduled a change to upgrade onlinediag to the latest version. I hope this will resolve the issue.