topic Re: Printer not enabling in Operating System - HP-UX

Printer not enabling

Robert Anderson — Mon, 28 Jan 2002 21:39:12 GMT

We have a situation where all printers are enabling, at reboot, except 1. This particular printer is a very important printer in our production system. What might cause it not to enable? What can I check?

All help is appreciated.

Re: Printer not enabling

A. Clay Stephenson — Mon, 28 Jan 2002 21:43:46 GMT

Is this a network printer? Can you ping it by both IP address and hostname?

Re: Printer not enabling

Robert Anderson — Mon, 28 Jan 2002 21:45:59 GMT

It is a remote printer. I was able to enable it manually without a problem. It does not enable at boot up however.

Re: Printer not enabling

Helen French — Mon, 28 Jan 2002 21:51:41 GMT

Hi,

Do you have any error messages ? What will happen if you try enabling it manually ?

some thoughts ...

Shiju

Re: Printer not enabling

S.K. Chan — Mon, 28 Jan 2002 21:51:45 GMT

If it's just that one printer, maybe you can try removing the printer from the spooler and configure it back and see if improves the situation. Does this happens everytime the system reboots ?

Re: Printer not enabling

A. Clay Stephenson — Mon, 28 Jan 2002 21:52:50 GMT

Does this mean that you simply do an 'enable myprinter' and all is well?

Also, have you checked the lp log for errors?

I would also do an lpstat -t while the printer is disabled so that we have some idea of what is going on.

Re: Printer not enabling

Robert Anderson — Mon, 28 Jan 2002 23:22:57 GMT

Yes. There are no problems when we start it manually. It only does it when we re-boot the system. I have only seen one message in the logs: "hpnpd is not running, no job monitor"

Re: Printer not enabling

Glenn L. Stewart — Tue, 29 Jan 2002 02:20:57 GMT

When you reboot is hpnpd running?
If not perform '/sbin/init.d/hpnpd start' and note any errors in lp log.

Also check permissions on request directory of printer in question.

Re: Printer not enabling

Bill Hassell — Tue, 29 Jan 2002 03:02:44 GMT

hpnpd applies only to JetDirect printers connected using HP's JetDirect software. A remote printer would be located on another HP-UX, Unix or perhaps NT/Win2k. So for a remote printer, the server must be compatible.

Now if this is actually an HP JetDirect printer or external LAN box, then don't use remote printer. Instead, use the following commands:

# lpshut
# ps -ulp
(if lp processes are returned, stop each of them with kill -15)
# lpadmin -xProblem_Printer
# addqueue -h IP-address-of-printer -q local_lp_name

That will setup the JetDirect-connected printer correctly.