topic Re: System Management Homepage server could not be started successfully in Operating System - HP-UX

System Management Homepage server could not be started successfully

Florian Dushniku — Thu, 12 May 2011 08:09:09 GMT

Hi,
I am trying to log in to SMH in a hp ux rx3600 server using a web browser through port 2301, but the following error appears:
Error:
The System Management Homepage server could not be started successfully.
Can you please help me to resolve this problem?
Thank you.

Re: System Management Homepage server could not be started successfully

Florian Dushniku — Thu, 12 May 2011 10:30:08 GMT

I am attaching a print screen of the problem.

Re: System Management Homepage server could not be started successfully

g3jza — Mon, 08 Aug 2011 21:43:27 GMT

Hi,
try to look at this thread:

http://h30499.www3.hp.com/t5/System-Administration/Error-System-Management-Homepage-could-not-started/m-p/5070631#M438681

Re: System Management Homepage server could not be started successfully

Florian Dushniku — Thu, 12 May 2011 11:27:59 GMT

thank you, but having very little experience with this commands, i can execute those commands, i receive some output, but i don't know how to interpret them. so i need a more guided help, step by step. for example: when i execute: #cat /etc/group | grep hpsmh, the output is only: hpsmh:104:, while in that thread is: hpsmc::103:hpsmh
hpsmh:104:
and the author concludes that "It was a group id missing in /etc/group". am i missing it too? if yes, how can i fix it? thank you.

Re: System Management Homepage server could not be started successfully

g3jza — Thu, 12 May 2011 11:36:34 GMT

I don't know what hpsmc is for, I don't have it either on my servers and it's working.

give me the output of #smhstartconfig

#ps -ef|grep -i smh

What about the logs in:

/var/opt/hpsmh/logs/smh.log
/opt/hpsmh/logs/error_log

Re: System Management Homepage server could not be started successfully

Torsten. — Thu, 12 May 2011 11:41:47 GMT

Re: System Management Homepage server could not be started successfully

Florian Dushniku — Thu, 12 May 2011 11:53:08 GMT

the output is here:
# smhstartconfig

HPSMH 'autostart url' mode.........: ON
HPSMH 'start on boot' mode.........: OFF
Start Tomcat when HPSMH starts.....: OFF

# ps -ef|grep -i smh
root 1902 1 0 11:20:51 ? 0:00 /opt/hpsmh/lbin/smhstartd
root 2999 2856 0 15:18:06 pts/0 0:00 grep -i smh
#
the logs attached.

Re: System Management Homepage server could not be started successfully

g3jza — Thu, 12 May 2011 12:05:13 GMT

httpd: Could not determine the server's fully qualified domain name, using 10.1.23.34 for ServerName

what your /etc/hosts file looks like?

Looks like a name-resolution problem between your client and server.

Did you try to run the smh from your web browser directly from the server? i.e. http://localhost:2301

Re: System Management Homepage server could not be started successfully

Florian Dushniku — Thu, 12 May 2011 12:21:21 GMT

host file attached.
how can i run the smh from my web browser directly from the server considering that it is is hp ux?

Re: System Management Homepage server could not be started successfully

Andrew Rutter — Thu, 12 May 2011 20:40:18 GMT

hi,

what exactly are you typing in the url bar to get to the server?

have you tried using port 2381 as well, the earlier versions were abit buggy from my experience?

https://ipaddress:2381

to start the smh in a web browser directly on the server

#smh -F

should start it without security warnings locally. If your doing this from a pc attached you might need to export the display to your machine

Andy

Re: System Management Homepage server could not be started successfully

g3jza — Fri, 13 May 2011 04:35:31 GMT

Florian:
Do you have any linux client PC's ? That would be much easier than windows. You would just '#ssh -Y' to the server and then in the shell just start '#smh' and the local browser of your server should pop up with the login screen.

If using windows client OS, then try to look for reflection-x software, but I'm not sure if it's free for download.

Re: System Management Homepage server could not be started successfully

Hakki Aydin Ucar — Fri, 13 May 2011 06:53:44 GMT

You can try this also to restart daemon of HP SMH in case of got stuck somehow, if you are sure you put the correct address in browser (but probably this one is not an issue due to you already made it work before? )

# hpsmh autostart

Also, two files control over smh;
/opt/hpsmh/lbin/envvars
/opt/hpsmh/conf/timeout.conf

you can check these out for any anomally OR wrong parameter.

Re: System Management Homepage server could not be started successfully

Florian Dushniku — Fri, 13 May 2011 07:20:40 GMT

here is the output of the command:
# hpsmh autostart

Starting the System Management HomePage server ...

Pid 7000 in trap loop, signal 10
ERROR: The System Management HomePage server could not be started successfully.
#
attached are the 2 files.

Re: System Management Homepage server could not be started successfully

Hakki Aydin Ucar — Fri, 13 May 2011 09:57:52 GMT

did you try with Internet Explorer browser :
https://hostname:2381/

Re: System Management Homepage server could not be started successfully

Torsten. — Fri, 13 May 2011 10:03:27 GMT

Could you please tell your OS version (11.23 or 11.31) and post

# swlist | grep "System Management Homepage"

Re: System Management Homepage server could not be started successfully

Florian Dushniku — Mon, 16 May 2011 07:43:09 GMT

The OS version is 11.23
Command output:
# swlist | grep "System Management Homepage"
#

(nothing)

Re: System Management Homepage server could not be started successfully

Florian Dushniku — Tue, 17 May 2011 07:21:31 GMT

Any idea or should I close the thread?

Re: System Management Homepage server could not be started successfully

Hakki Aydin Ucar — Tue, 17 May 2011 13:47:45 GMT

Apparently you do not have smh installed.
try
swlist -l product | grep -i smh
swlist -l product | grep -i System

By the way;
have you ever been use it before without problem OR you never used it ?
if you never used it, you need to reinstall it.

Re: System Management Homepage server could not be started successfully

Florian Dushniku — Tue, 17 May 2011 14:06:45 GMT

ok here is the output:

# swlist -l product | grep -i smh
# swlist -l product | grep -i System
AudioSubsystem B.11.23 HP-UX Audio Subsystem
DEVFS C.01.04.07 Device File System
DSAU C.01.00.03 Distributed Systems Administration Utilit ies
FileSystemsWeb B.11.23.03 HP-UX Disks and File Systems Tool
ImagingSubsystem B.11.23 HP-UX Image Viewer Subsystem
JFS B.11.23 The Base VxFS File System
NFS B.11.23 ONC/NFS; Network-File System,Information Services,Utilities
OS-Core B.11.23 Core Operating System, plus Software Term s & Conditions
PHCO_31611 1.0 Cumulative changes to file system man pag es
PHCO_31652 1.0 Japanese system management manpages
PHCO_31658 1.0 Japanese filesystem manpages
PHCO_31676 1.0 Japanese filesystem mksf manpages
PHCO_35012 1.0 Bootstrap manpages for PA-RISC systems
PHKL_32714 1.0 Correctly display Vpar ID on PA systems
PHKL_33025 1.0 file system tunables cumulative patch
PHKL_33714 1.0 exec(2) and setrlimit(2) system call fix
PHKL_34633 1.0 gang scheduler patch for system hang
PHKL_34840 1.0 slow system calls due to cache line shari ng
PHKL_35734 1.0 OLA/R subsystem patch
PHKL_35756 1.0 audit subsystem cumulative patch
PHKL_36301 1.0 Panic or hang on Integrity systems
PHKL_37106 1.0 WSIO IO subsystem cumulative patch
PHSS_31110 1.0 CDE Base Patch for Itanium - based system
PHSS_31320 1.0 ImagingSubsystem Patch
PHSS_31954 1.0 AudioSubsystem Patch
SFM-CORE B.05.00.05 HPUX System Fault Management
SFMDB B.05.00.05 HP System Management Database (SFMDB)
SYSPREP C.01.04.07 HP Object Oriented System Preparation
Sup-Tool-Mgr B.11.23.10.05 HPUX Support Tools Manager for HPUX syste ms
SysMgmtBase B.00.02.03.02 HP-UX Common System Management Enablers
SysMgmtHomepage A.2.2.7 HP-UX System Management Homepage - Web-Ba sed User Interfaces
SystemAdmin B.11.23 HP-UX System Administration Tools
SystemComm B.11.23 System Communication utilities - ct,cu,pt ydaemon,vt,kermit
VRTSfspro 4.1k VERITAS File System Management Services P rovider
#

I have never used it on this server. This is the first time I am trying. After all this if you suggest to reinstall it how can I do it? Thank you.

Re: System Management Homepage server could not be started successfully

Bob_Vance — Tue, 17 May 2011 14:37:06 GMT

When you go to http://server:2301

do you first see the

"You will be redirected to the System Management Home Page."
?

What happens if you try to go directly to

https://localhost:2381/cpqlogin.htm
?

Perhaps HTTPS port (normally 443) is being blocked.

bv