topic Re: System crash and reboot on HP-UX 11.11 but dont know what happened - help ? in Operating System - HP-UX

topic Re: System crash and reboot on HP-UX 11.11 but dont know what happened - help ? in Operating System - HP-UX https://community.hpe.com/t5/operating-system-hp-ux/system-crash-and-reboot-on-hp-ux-11-11-but-dont-know-what/m-p/5318341#M475562 <P>Basically, a Data Page Fault means something hosed up a memory address.  Could be a CPU or could be a driver, but cant tell without a kernel dump analysis.  However, as Dennis alludes to, if your patch bundles are low (more than a year or two); consider updating. </P><P> </P><P>-Bob</P> Wed, 31 Aug 2011 14:50:27 GMT Robert_Jewell 2011-08-31T14:50:27Z System crash and reboot on HP-UX 11.11 but dont know what happened - help ? https://community.hpe.com/t5/operating-system-hp-ux/system-crash-and-reboot-on-hp-ux-11-11-but-dont-know-what/m-p/5317225#M475540 <P>Hi Everyone,</P><P>Just looking for a dig out. Trying to find out why our system crashed (hp/ux 11.11) last night.</P><P>Checked the /var/adm/syslog and the last entry in in is an ftp - but nothing else to suggest there was a problem.</P><P> </P><P>The system rebooted itself ok , am wondering is there any ither logs or any way I can find out what caused it ?</P><P>Thanks in advance</P> Tue, 30 Aug 2011 18:05:37 GMT https://community.hpe.com/t5/operating-system-hp-ux/system-crash-and-reboot-on-hp-ux-11-11-but-dont-know-what/m-p/5317225#M475540 gunners 2011-08-30T18:05:37Z Re: System crash and reboot on HP-UX 11.11 but dont know what happened - help ? https://community.hpe.com/t5/operating-system-hp-ux/system-crash-and-reboot-on-hp-ux-11-11-but-dont-know-what/m-p/5317289#M475545 You dont say what system model, but check out the following:<BR />- /etc/shutdownlog<BR />Look for the last entry. The entry may give more of a clue as to what happened.<BR /><BR />- /var/tombstones/ts99<BR />Look for the timestamp in the logs. A valid entry may indicate a hardware issue.<BR /><BR />- /var/adm/crash/<BR />Look at the latest directory if there is one (crash.0, crash.1, etc). If it was created at the time of the crash, review the INDEX file within. It likely contains the same info as the shutdownlog, but is another place to check.<BR /><BR />After this, it depends on what you find.<BR /><BR />-Bob<BR /><BR /><BR /> Tue, 30 Aug 2011 20:00:38 GMT https://community.hpe.com/t5/operating-system-hp-ux/system-crash-and-reboot-on-hp-ux-11-11-but-dont-know-what/m-p/5317289#M475545 Robert_Jewell 2011-08-30T20:00:38Z Re: System crash and reboot on HP-UX 11.11 but dont know what happened - help ? https://community.hpe.com/t5/operating-system-hp-ux/system-crash-and-reboot-on-hp-ux-11-11-but-dont-know-what/m-p/5317295#M475546 <P>Bob , they are great pointers , many thanks will check out tomorrow.</P><P>Thanks again</P> Tue, 30 Aug 2011 20:03:36 GMT https://community.hpe.com/t5/operating-system-hp-ux/system-crash-and-reboot-on-hp-ux-11-11-but-dont-know-what/m-p/5317295#M475546 gunners 2011-08-30T20:03:36Z Re: System crash and reboot on HP-UX 11.11 but dont know what happened - help ? https://community.hpe.com/t5/operating-system-hp-ux/system-crash-and-reboot-on-hp-ux-11-11-but-dont-know-what/m-p/5317619#M475548 <P>While I will probably log a call with HP , just thought Id bounce this on having checked the logs - does this look like a memory dump or something ?. The system hadnt been rebooted since Feb (mabey it just seized up)</P><P> </P><P class="ecxMsoNormal">/etc/shutdownlog</P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal">00:13  Tue Aug 30 2011.  Reboot after panic: Data page fault</P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal">var/tombstones/ts99</P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal">--------------  Memory Error Log Information  --------------</P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal">   No errors logged for this bus</P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal">------------  I/O Module Error Log Information  ------------</P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal">  No IO subsystem errors recorded</P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal">-----------------  Processor 3 HPMC Information - PDC Version: 45.11  ------</P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal">   * * * No valid timestamp * * *</P><P class="ecxMsoNormal">       No HPMC chassis codes logged</P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal">General Registers 0 - 31</P><P class="ecxMsoNormal">00-03 0000000000000000 0000000000000000 0000000000000000 0000000000000000</P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal">04-07  0000000000000000  0000000000000000  0000000000000000  0000000000000000</P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal">08-11  0000000000000000  0000000000000000  0000000000000000  0000000000000000</P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal">12-15  0000000000000000  0000000000000000  0000000000000000  0000000000000000</P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal">16-19  0000000000000000  0000000000000000  0000000000000000  0000000000000000</P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal">20-23  0000000000000000  0000000000000000  0000000000000000  0000000000000000</P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal">24-27  0000000000000000  0000000000000000  0000000000000000  0000000000000000</P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal">28-31  0000000000000000  0000000000000000  0000000000000000  0000000000000000</P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal">Control Registers 0 - 31</P><P class="ecxMsoNormal">00-03  0000000000000000  0000000000000000  0000000000000000  0000000000000000</P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal">04-07  0000000000000000  0000000000000000  0000000000000000  0000000000000000</P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal">08-11  0000000000000000  0000000000000000  0000000000000000  0000000000000000</P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal">12-15  0000000000000000  0000000000000000  0000000000000000  0000000000000000</P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal">16-19  0000000000000000  0000000000000000  0000000000000000  0000000000000000</P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal">20-23  0000000000000000  0000000000000000  0000000000000000  0000000000000000</P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal">24-27  0000000000000000  0000000000000000  0000000000000000  0000000000000000</P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal">28-31  0000000000000000  0000000000000000  0000000000000000  0000000000000000</P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal">Space Registers 0 - 7</P><P class="ecxMsoNormal">00-03  0000000000000000  0000000000000000  0000000000000000  0000000000000000</P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal">04-07  0000000000000000  0000000000000000  0000000000000000  0000000000000000</P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal">IIA Space (back entry)       = 0x0000000000000000</P><P class="ecxMsoNormal">IIA Offset (back entry)      = 0x0000000000000000</P><P class="ecxMsoNormal">Check Type                   = 0x00000000</P><P class="ecxMsoNormal">Cpu State                    = 0x00000000</P><P class="ecxMsoNormal">Cache Check                  = 0x00000000</P><P class="ecxMsoNormal">TLB Check                    = 0x00000000</P><P class="ecxMsoNormal">Bus Check                    = 0x00000000</P><P class="ecxMsoNormal">Assists Check                = 0x00000000</P><P class="ecxMsoNormal">Assist State                 = 0x00000000</P><P class="ecxMsoNormal">Path Info                    = 0x00000000</P><P class="ecxMsoNormal">System Responder Address     = 0x0000000000000000</P><P class="ecxMsoNormal">System Requestor Address     = 0x0000000000000000</P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal">Floating Point Registers 0 - 31</P><P class="ecxMsoNormal">00-03  0000000000000000  0000000000000000  0000000000000000  0000000000000000</P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal">04-07  0000000000000000  0000000000000000  0000000000000000  0000000000000000</P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal">08-11  0000000000000000  0000000000000000  0000000000000000  0000000000000000</P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal">12-15  0000000000000000  0000000000000000  0000000000000000  0000000000000000</P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal">16-19  0000000000000000  0000000000000000  0000000000000000  0000000000000000</P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal">20-23  0000000000000000  0000000000000000  0000000000000000  0000000000000000</P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal">24-27  0000000000000000  0000000000000000  0000000000000000  0000000000000000</P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal">28-31  0000000000000000  0000000000000000  0000000000000000  0000000000000000</P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal">PIM Revision                 = 0x0000000000000000</P><P class="ecxMsoNormal">CPU ID                       = 0x0000000000000000</P><P class="ecxMsoNormal">CPU Revision                 = 0x0000000000000000</P><P class="ecxMsoNormal">Cpu Serial Number            = 0x0000000000000000</P><P class="ecxMsoNormal">Check Summary                = 0x0000000000000000</P><P class="ecxMsoNormal">SAL Timestamp                = 0x0000000000000000</P><P class="ecxMsoNormal">System Firmware Rev.         = 0x0000000000000000</P><P class="ecxMsoNormal">PDC Relocation Address       = 0x0000000000000000</P><P class="ecxMsoNormal">Available Memory             = 0x0000000000000000</P><P class="ecxMsoNormal">CPU Diagnose Register 2      = 0x0000000000000000</P><P class="ecxMsoNormal">MIB_STAT                     = 0x0000000000000000</P><P class="ecxMsoNormal">MIB_LOG1                     = 0x0000000000000000</P><P class="ecxMsoNormal">MIB_LOG2                     = 0x0000000000000000</P><P class="ecxMsoNormal">MIB_ECC_DATA                 = 0x0000000000000000</P><P class="ecxMsoNormal">ICache Info                  = 0x0000000000000000</P><P class="ecxMsoNormal">DCache Info                  = 0x0000000000000000</P><P class="ecxMsoNormal">Sharedcache Info1            = 0x0000000000000000</P><P class="ecxMsoNormal">Sharedcache Info2            = 0x0000000000000000</P><P class="ecxMsoNormal">MIB_RSLOG1                   = 0x0000000000000000</P><P class="ecxMsoNormal">MIB_RSLOG2                   = 0x0000000000000000</P><P class="ecxMsoNormal">MIB_RQLOG                    = 0x0000000000000000</P><P class="ecxMsoNormal">MIB_REQLOGa                  = 0x0000000000000000</P><P class="ecxMsoNormal">MIB_REQLOGb                  = 0x0000000000000000</P><P class="ecxMsoNormal">Reserved                     = 0x0000000000000000</P><P class="ecxMsoNormal">Cache Repair Detail          = 0x0000000000000000</P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal">PIM Detail Text:</P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal">--------------  Memory Error Log Information  --------------</P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal">   No errors logged for this bus</P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal">------------  I/O Module Error Log Information  ------------</P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal">  No IO subsystem errors recorded</P><P class="ecxMsoNormal">Processor [4]: Not Present.</P><P class="ecxMsoNormal">Processor [5]: Not Present.</P><P class="ecxMsoNormal">Processor [6]: Not Present.</P><P class="ecxMsoNormal">Processor [7]: Not Present.</P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal">Return Warnings:</P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal">Return Revisions:</P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal">FRU INFORMATION</P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal">        Module              Revision</P><P class="ecxMsoNormal">        ------              --------</P><P class="ecxMsoNormal">        PA 8900 CPU Module  3.2</P><P class="ecxMsoNormal">        PA 8900 CPU Module  3.2</P><P class="ecxMsoNormal">        PA 8900 CPU Module  3.2</P><P class="ecxMsoNormal">        PA 8900 CPU Module  3.2</P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal">Board Info!</P><P class="ecxMsoNormal">  Format Version  : 0x1                   Language Code : 0x0</P><P class="ecxMsoNormal">  Mfg Date        :                       Mfg Name      : JABIL</P><P class="ecxMsoNormal">  Product Name    : augustus baseboard</P><P class="ecxMsoNormal">  Serial Number   : 52JAPE4550007610</P><P class="ecxMsoNormal">  Part Number     : A6961-60201</P><P class="ecxMsoNormal">  Fru File Tp/Len : 0x1  Fru File : ^P</P><P class="ecxMsoNormal">  Revision        : A  Eng Date Code : 4545</P><P class="ecxMsoNormal">  Artwork Rev     : A5  Fru Info</P><P> </P> Wed, 31 Aug 2011 05:31:54 GMT https://community.hpe.com/t5/operating-system-hp-ux/system-crash-and-reboot-on-hp-ux-11-11-but-dont-know-what/m-p/5317619#M475548 gunners 2011-08-31T05:31:54Z Re: System crash and reboot on HP-UX 11.11 but don't know what happened - help? https://community.hpe.com/t5/operating-system-hp-ux/system-crash-and-reboot-on-hp-ux-11-11-but-dont-know-what/m-p/5317875#M475549 <P>>does this look like a memory dump or something?</P><P class="ecxMsoNormal"> >/etc/shutdownlog: 00:13  Tue Aug 30 2011.  Reboot after panic: Data page fault</P><P class="ecxMsoNormal"> </P><P class="ecxMsoNormal">Yes.  As it said, you have a panic.  How up to date are you on patches?</P><P></P> Wed, 31 Aug 2011 20:32:49 GMT https://community.hpe.com/t5/operating-system-hp-ux/system-crash-and-reboot-on-hp-ux-11-11-but-dont-know-what/m-p/5317875#M475549 Dennis Handly 2011-08-31T20:32:49Z Re: System crash and reboot on HP-UX 11.11 but dont know what happened - help ? https://community.hpe.com/t5/operating-system-hp-ux/system-crash-and-reboot-on-hp-ux-11-11-but-dont-know-what/m-p/5318341#M475562 <P>Basically, a Data Page Fault means something hosed up a memory address.  Could be a CPU or could be a driver, but cant tell without a kernel dump analysis.  However, as Dennis alludes to, if your patch bundles are low (more than a year or two); consider updating. </P><P> </P><P>-Bob</P> Wed, 31 Aug 2011 14:50:27 GMT https://community.hpe.com/t5/operating-system-hp-ux/system-crash-and-reboot-on-hp-ux-11-11-but-dont-know-what/m-p/5318341#M475562 Robert_Jewell 2011-08-31T14:50:27Z Re: System crash and reboot on HP-UX 11.11 but don't know what happened - help? https://community.hpe.com/t5/operating-system-hp-ux/system-crash-and-reboot-on-hp-ux-11-11-but-dont-know-what/m-p/5318631#M475573 <P>>Could be a CPU or could be a driver, but can't tell without a kernel dump analysis.</P><P> </P><P>It is more likely a software bug than hardware, so you need it analyzed.</P> Wed, 31 Aug 2011 20:33:26 GMT https://community.hpe.com/t5/operating-system-hp-ux/system-crash-and-reboot-on-hp-ux-11-11-but-dont-know-what/m-p/5318631#M475573 Dennis Handly 2011-08-31T20:33:26Z Re: System crash and reboot on HP-UX 11.11 but don't know what happened - help? https://community.hpe.com/t5/operating-system-hp-ux/system-crash-and-reboot-on-hp-ux-11-11-but-dont-know-what/m-p/5336371#M475827 <P>The support center has a tool called "crashinfo" that pulls out salient information from a crash dump. The "Q4" utility is also available in /usr/contrib/bin/q4, and has a "WhatHappened" command that can do something similar without opening a support call:</P><P> </P><P><A href="http://www.unixguide.net/hp/hpuxcrashdump.shtml" target="_blank">http://www.unixguide.net/hp/hpuxcrashdump.shtml</A></P><P> </P><P>The /var/adm/crash/crash.* directory will have an "INDEX" file in it - this will show a line near the beginning tagged "panic," with an isr.ior value. If that's equal to "0'0.0'0," for example, then you're looking at a kernel-space null-pointer dereference data page fault. The isr.ior os the interruption space register and interruption offset register.</P> Mon, 19 Sep 2011 14:26:42 GMT https://community.hpe.com/t5/operating-system-hp-ux/system-crash-and-reboot-on-hp-ux-11-11-but-dont-know-what/m-p/5336371#M475827 Michael_Pelleti 2011-09-19T14:26:42Z