topic jetadmin swinstall problem in Operating System - HP-UX

jetadmin swinstall problem

Virgilio F Gonzales_1 — Wed, 27 Feb 2002 22:11:49 GMT

On our L2000 server running HPUX 11.0,
I'm trying to install the jetadmin
software using swinstall after correct
swreg on my /tmp directory. On
swinstall, I get the same error "could
not access remote file "/opt/hpnp/help-
html/Hpjetadm.html" in software
item.... due to an internal error on
the remote system". I have downloaded
both HP11e118.SD and HP11d621.SD and
both failed on swinstall (after
analysis phase).
I have downloaded these files using
ws_ftp_pro on win nt pc, and "ftp'd"
files into our L2000 server between in
same LAN segment. I have seen in one of
the forum messages about checking the
checksum of the file, and the filesize
is exactly the same as in the hp's ftp
site.
(ftp.hp.com/pub/networking/software)
I can't connect my L2000 to the net due
to some other networking problems which
I'm trying to resolve as well.

I've spent some time going over the
different categories on the forums and
still can't find any solution.

Would appreciate any help. thanks in
advance.

Re: jetadmin swinstall problem

K.Vijayaragavan. — Thu, 28 Feb 2002 07:37:10 GMT

Hi,

From the PC can you try manual ftp to put the downloaded file to your unix system.

I tried the same and is working fine.

use the binary mode off transmission before puting the file to unix system.

i.e.
ftp>bin

-Vijay

Re: jetadmin swinstall problem

Mateja Bezjak — Thu, 28 Feb 2002 07:51:17 GMT

Hi Virgilio,

Once you ftp-ed files to 11.0 box from your PC (binary mode), you need to run:

swinstall -s /tmp/HP11e118.SD \*
and
swinstall -s /tmp/HP11d621.SD \*

I just tried it myself and had no problems installing.

Regards,
Mateja

Re: jetadmin swinstall problem

Steve Steel — Thu, 28 Feb 2002 08:25:30 GMT

Hi

If it does not work then check the following.

1)That your nslookup for hostname and ip is ok.
2)That you have the latest swdist software.
3)That all the software on your system is in state configured?Certainly not corrupt or transient.See below and check the file which should be empty.
#swlist -l fileset -a state|
grep -v "configured"|
grep -v "#" > file
4) If you have Glance or Measureware running?
Then stop it temporarily.
# mwa stop
5) Stop and Restart the swagentd.
6)And as a last resort
Remove the swlock file if there.
# rm /var/adm/sw/products/swlock
And perform a reboot .

Steve Steel

Re: jetadmin swinstall problem

Virgilio F Gonzales_1 — Fri, 01 Mar 2002 00:40:36 GMT

thanks for all the responses. I'm still getting the same errors in swinstall after a direct ftp into my L2000 box via type binary. on Steve steel's suggested list, I have done items 1,2,3,5,6. the result of item 3 shows hpnpl are corrupt. I don't know why it will say corrupt. our boot/system disks is part of mirror, unless this affects the installation process.

Also, I can't understand why inspite of the failed swinstall, the jetdirect software is shown as "installed" when running swlist.

Would appreciate further help and leads to resolving this swinstall problem.

thanks in advance

Re: jetadmin swinstall problem

Jeff Schussele — Fri, 01 Mar 2002 01:01:21 GMT

Virgilio,

I've seen some very recent threads dealing w/net connectivity causing swinstall to fail. Couldn't find them right away. I'll look further - but you may have to wait 'til your connectivity is OK before swinstall will work for you.

HTH,
Jeff

Re: jetadmin swinstall problem

Jeff Schussele — Fri, 01 Mar 2002 01:06:44 GMT

Here's a recent link:

http://forums.itrc.hp.com/cm/QuestionAnswer/1,,0xba86b47b9a27d6118ff40090279cd0f9,00.html

Also you may want to kill -HUP your swagentd PID.

Jeff

Re: jetadmin swinstall problem

K.Vijayaragavan. — Fri, 01 Mar 2002 06:07:02 GMT

Hi,

Have a look on the log files in /var/adm/sw/swinstall.log file and rest of the *.log files in that folder.

-Vijay

Re: jetadmin swinstall problem

Virgilio F Gonzales_1 — Fri, 01 Mar 2002 06:26:25 GMT

Hi to the new responses. I finally got the problem fixed - my /etc/hosts file contained the server name in the entry where the "loopback" like this:
127.0.0.1 HPL2000 loopback

I just put back the "localhost" in place of the servername, and ran the swinstall without any problems.

It appears now that this single entry was causing the file corruption during the swinstall pre-installation phase.

thank you again for the respondents, itrc and the community.

Re: jetadmin swinstall problem

K.Vijayaragavan. — Fri, 01 Mar 2002 07:03:09 GMT

Nice!
Thanks for posting in the cause of this problem.

-Vijay