topic Re: swinstall error in Operating System - HP-UX

swinstall error

Paul Goslin Rae McCarth — Mon, 08 Apr 2002 12:55:05 GMT

I am attempting to upgrade a 9000/D200 from 10.01 to 10.20. Per the procedures, I updated swinstall from the HPUX 10.20 core CD via swgettools executable. Now when I invoke swinstall and point to the mounted cdrom (/cdrom), it cannot read the CD. Errors out with the following logged in swinstall.log:
ERROR: Could not access remote file "GLOBAL_INDEX" in software item
"" due to an internal error on the remote system.
ERROR: Internal Error 7 in function "IC_SourceGet". Please give this
information to your Hewlett-Packard support contact.
------------------------------
But we do not have a maint. contract on this server.... I can access the CD normally in all other ways...

Re: swinstall error

Helen French — Mon, 08 Apr 2002 13:01:35 GMT

Hi Paul,

I don't think doing an upgrade from 10.01 to 10.20 and staying with 10.X OS is not a good choice at this point of time. Check this thread for a possible solution for your internal error:

http://us-support.external.hp.com/cki/bin/doc.pl/sid=3faff2b70af32a47b2/screen=ckiDisplayDocument?docId=200000011672659

HTH,
Shiju

Re: swinstall error

Helen French — Mon, 08 Apr 2002 13:04:07 GMT

Hi,

Check this thread for a possible solution for the GLOBAL_INDEX error:

http://us-support.external.hp.com/cki/bin/doc.pl/sid=9d97a8dc1a1127f7af/screen=ckiDisplayDocument?docId=200000015504547

Remember, a COLD INTSALL of OS is always better and will save a lot of your time.

HTH,
Shiju

Re: swinstall error

Steve Steel — Mon, 08 Apr 2002 13:08:29 GMT

Hi

Options
1)The reboot is a good idea.
2)Check your PATH variable that it is not exceedinly long.This has been seen a couple of times.
3)The CDROM is broken. But seems unlikely
4)Get the latest Software Distributor version.
swgettools

swgettools - Utility for retrieving the SD product from new SD media in preparation for an OS update.

Steve Steel

Re: swinstall error

Alex Glennie — Mon, 08 Apr 2002 13:08:45 GMT

unmount the cdrom,
reboot D-class
try again ?

Re: swinstall error

Sandip Ghosh — Mon, 08 Apr 2002 13:13:37 GMT

I think you are facing the hostname related problem . Your hostname is not resolving at DNS. Look at the /etc/hosts file and /etc/rc.config.d/netconf file and do the nslookup for that host. There must be some mismatch. You will see that swlist is also giving problem.

Sandip

Re: swinstall error

pap — Mon, 08 Apr 2002 13:45:52 GMT

Hi Just rebot the system and try to mount the CD-ROM again and it will serve your purpose.

Also check your hostname and /etc/rc.config.d/netconf file for correct IP address.

/etc/resolv.conf should be looked for correctly set up along with /etc/nsswitch.conf.......for proper name resolution look up order.

-pap

Re: swinstall error

Paul Goslin Rae McCarth — Wed, 24 Apr 2002 18:00:20 GMT

Re: swinstall error

Hai Nguyen_1 — Wed, 24 Apr 2002 18:05:23 GMT

Paul,

Run "ioscan -funC disk" to verify that the cdrom is actually at dev/dsk/c0t2d0.

Hai

Re: swinstall error

Paul Goslin Rae McCarth — Wed, 24 Apr 2002 19:25:17 GMT

The device is correct as an ioscan -funC disk
produces:
wormhole# ioscan -funC disk
Class I H/W Path Driver S/W State H/W Type Description
=====================================================================
disk 0 16/5.2.0 sdisk CLAIMED DEVICE TOSHIBA CD-ROM XM-5401TA
/dev/dsk/c0t2d0 /dev/rdsk/c0t2d0
disk 1 16/5.6.0 sdisk CLAIMED DEVICE SEAGATE ST32550N
/dev/dsk/c0t6d0 /dev/rdsk/c0t6d0
disk 4 20/5/1.3.0 sdisk CLAIMED DEVICE SEAGATE ST32550N
/dev/dsk/c2t3d0 /dev/rdsk/c2t3d0
disk 2 20/5/1.4.0 sdisk CLAIMED DEVICE SEAGATE ST15150N
/dev/dsk/c2t4d0 /dev/rdsk/c2t4d0
disk 3 20/5/1.5.0 sdisk CLAIMED DEVICE SEAGATE ST15150N
/dev/dsk/c2t5d0 /dev/rdsk/c2t5d0

Re: swinstall error

Nathaniel Griswold — Mon, 12 Jun 2006 19:05:18 GMT

hello, i had this problem

it turned out that adding an entry for my machines hostname in /etc/hosts which pointed to its network ip instead of 127.0.0.1 allowed me to successfully install software again

Re: swinstall error

Deepak Kulkarni — Mon, 12 Jun 2006 20:30:55 GMT

I've rebooted and check the hosts, recolv.conf, and netconf files, all look fine... now I am unable to mount anything in the cdrom drive...
mount /dev/dsk/c0t2d0 /cdrom
produces an error:
/dev/dsk/c0t2d0: I/O error

Is the CD-Drive toast ???

HI PAUL ,

For the above question...

in /etc/fstab ....comment the CD mount point line, it should work.

cheers
Deepak