topic Re: Reboot Again in Operating System - HP-UX

Reboot Again

venkat_7 — Tue, 23 Apr 2002 13:08:30 GMT

Hi,

Today also my system got reboot again.Yesterday i've posted my questions
http://forums.itrc.hp.com/cm/QuestionAnswer/1,,0x49627d4cf554d611abdb0090277a778c,00.html
http://forums.itrc.hp.com/cm/QuestionAnswer/1,,0x1f647d4cf554d611abdb0090277a778c,00.html

Try to install PHKL_25021 patch for this problem,this patch is not being installed properly..

this is swinstall.log file

Beginning Selection
* Target connection succeeded for "pkr:/".
* Source connection succeeded for "pkr:/u05/patch_depot".
WARNING: The software specified contains a kernel fileset. It will be
necessary to reconfigure and reboot the system to make the
kernel software functional.
* Source: /u05/patch_depot
* Targets: pkr:/
* Software selections:
PHKL_25021.JFS-BASE2-KRN,r=1.0,a=HP-UX_B.11.00_32/64,v=HP,fr=1.0,fa=HP
-UX_B.11.00_64
* Selection succeeded.

* Beginning Analysis
* Session selections have been saved in the file
"/.sw/sessions/swinstall.last".
* "pkr4:/": The software dependencies for 1 products or
filesets cannot be resolved.
* Analysis succeeded.

could you please let me know how can i prevent next reboot..

Regards
venkat

Re: Reboot Again

Bill McNAMARA_1 — Tue, 23 Apr 2002 13:14:16 GMT

I'd have a look in you /var/adm/sw/swinstall and swagent logs for infor related to the software dependencies errors

The patch suggest no dependancies but has WARNINGs..

http://europe-support.external.hp.com/wpsl/bin/doc.pl/screen=wpslDisplayPatch/sid=d2bda8b9087560bad6?PATCH_PATH=/patches_with_warnings/hp-ux_patches/s700_800/11.X/PHKL_25021&HW=800&OS=11.00#patchdependencies

Recall it is for 11.00, you are on an 11.00 server right? uname -a

Did you already install the QPKs from software.hp.com?

Later,
Bill

Re: Reboot Again

Helen French — Tue, 23 Apr 2002 13:15:13 GMT

Hi Venkat:

The syslog.log file shows the install failed because of dependencies. Did you install the dependency patches too ?

When you download any patch, click on the dependency menu and find out those patches too. You have to install these patches when you apply the base patch.

HTH,
Shiju

Re: Reboot Again

Hai Nguyen_1 — Tue, 23 Apr 2002 13:16:49 GMT

The reboot is a must to update the kernel modified by the patch.

Looks like you need to resolve one dependency as well.

Hai

Re: Reboot Again

venkat_7 — Tue, 23 Apr 2002 13:17:28 GMT

Hi,

my system HP 11.00..i couldn't figure out why it's rebooting again and again..

Re: Reboot Again

venkat_7 — Tue, 23 Apr 2002 13:19:12 GMT

Hi

This patch doesn't have dependency..i've installed QPK bundle too

Regards
venkat

Re: Reboot Again

Helen French — Tue, 23 Apr 2002 13:22:23 GMT

Hi venkat:

Did you check for any hardware errors ? any HPMC errors ? You can check the hardware with stm tools. Also if you get a crash dump, then you can send it for analysis.

Also you can try loading the latest QPK and HWE patches from the support plus media or from HP ITRC site. Do you have any errors in the /var/adm/syslog/syslog.log file ?

HTH,
Shiju

Re: Reboot Again

venkat_7 — Tue, 23 Apr 2002 13:28:22 GMT

Hi,

I've checked it seems there is no hardware error..i've got lot's of crash directories..here with i'm enclosed my syslog.log file

Re: Reboot Again

venkat_7 — Tue, 23 Apr 2002 13:30:50 GMT

Hi,

Following bundle i've installed my system

swlist -l bundle

B8342AA B.11.00.05 Netscape Communicator 4.75
B9788AA 1.3.0.01 Java 2 SDK 1.3 for HP-UX (700/800), PA1.1 + PA2.0 Add On
HPUXEng64RT B.11.00.01 English HP-UX 64-bit Runtime Environment
OnlineDiag B.11.00.17.08 HPUX 11.0 Support Tools Bundle, Jun 2001
QPK1100 B.11.00.51.01 Quality Pack for HP-UX 11.00 (December 2000)
UXCoreMedia B.11.00.02 HP-UX Media Kit (Reference Only. See Description)
XSWGR1100 B.11.00.47.08 General Release Patches, November 1999 (ACE)
XSWHWCR1100 B.11.00.53.8 HP-UX Hardware Enablement and Critical Patches, June 2001

Regards
venkat

Re: Reboot Again

Helen French — Tue, 23 Apr 2002 13:35:36 GMT

Hi Venkat:

The swlist shows the patches are little old. Download the latest one - March 2002, both QPK and HWE and install it.

Also when getting the above swinstall errors ( dependency cannot be resolved) you can set the option "enforce_dependencies=false" ; however it is not recommended. You can set this option either in the swinstall menu or in command line:

# swinstall x enforce_dependencies=false ...

HTH,
Shiju

Re: Reboot Again

Bill McNAMARA_1 — Tue, 23 Apr 2002 13:38:51 GMT

There ARE NO dependancies for that patch... there is a different problem such as kernel bits or something like that..

getconf KERNEL_BITS

should say 64

Later,
Bill

Re: Reboot Again

venkat_7 — Tue, 23 Apr 2002 13:39:21 GMT

Hi,

I'm going to download now..and also i'd like to know this problem because of old patch..

Regards
venkat

Re: Reboot Again

venkat_7 — Tue, 23 Apr 2002 13:40:51 GMT

HI,

Yes it's 64

#getconf KERNEL_BITS
64

Regards
venkat

Re: Reboot Again

Philip Ladouceur — Tue, 23 Apr 2002 13:59:45 GMT

This is not good...Do you know of the compliance of HP-UX 11.I to Forte?

Re: Reboot Again

Bill McNAMARA_1 — Tue, 23 Apr 2002 14:08:11 GMT

cat /var/adm/sw/needs_config

swlist -l fileset -a state

The patch may have installed correctly, but another patch may not have, causing the build failure.

Later,
Bill

Re: Reboot Again

venkat_7 — Tue, 23 Apr 2002 14:47:07 GMT

Hi,

I don't know of the compliance of HP-UX 11.I to Forte..let me explain..

Regards
venkat

Re: Reboot Again

Hai Nguyen_1 — Tue, 23 Apr 2002 15:01:34 GMT

Venkat,

Can you post your /etc/rc.log?
Thanks.

Hai

Re: Reboot Again

venkat_7 — Tue, 23 Apr 2002 15:38:16 GMT

Hi,

Here with i'm enclosed my /etc/rc.log file

Regards
venkat

Re: Reboot Again

Helen French — Tue, 23 Apr 2002 15:44:33 GMT

Hi Venkat:

You had problems starting the named daemon ( in rc.log and syslog.log files). Did you configure it properly ? How do you resolve the names ?

HTH,
Shiju

Re: Reboot Again

venkat_7 — Tue, 23 Apr 2002 15:52:39 GMT

Hi,

I configured before..after that i deleted named.boot file..right now we are not using that..how do i stop it..

Regards
venkat