topic Re: cstm - Information and Infolog are currently disabled. in Operating System - HP-UX

cstm - Information and Infolog are currently disabled.

Paul Cross_1 — Fri, 24 Aug 2007 09:33:33 GMT

I keep getting this error when I use cstm to get cpu info. I can see no documentation on this error, but maybe I'm getting lost in the maze that is HP support.

#swlist | grep -i diag
OnlineDiag B.11.23.09.05 HPUX 11.23 Support Tools Bundle, June 2007

#uname -a
HP-UX camox204 B.11.23 U ia64 4201804538 unlimited-user license

#model
ia64 hp server rx4640

#echo "selclass qualifier cpu;info;wait;il" | cstm
Running Command File (/usr/sbin/stm/ui/config/.stmrc).

-- Information --
Support Tools Manager

Version C.56.00

Product Number B4708AA

(C) Copyright Hewlett Packard Co. 1995-2007
All Rights Reserved

Use of this program is subject to the licensing restrictions described
in "Help-->On Version". HP shall not be liable for any damages resulting
from misuse or unauthorized use of this program.

cstm>selclass qualifier cpu;info;wait;il
^-- (Information) is currently disabled. --

^-- (InfoLog) is currently disabled. --

Re: cstm - Information and Infolog are currently disabled.

Torsten. — Fri, 24 Aug 2007 09:35:47 GMT

If the diagnostic was started recently it could take some minutes before you can interact. Try later.

Maybe it helps to restart the daemon.

/sbin/init.d/diagnostic stop / start

Re: cstm - Information and Infolog are currently disabled.

Aussan — Fri, 24 Aug 2007 09:37:05 GMT

can you display the output of map in cstm

Re: cstm - Information and Infolog are currently disabled.

Paul Cross_1 — Fri, 24 Aug 2007 09:52:30 GMT

I tried restarting the daemon - doesn't work.

#cstm
Running Command File (/usr/sbin/stm/ui/config/.stmrc).

-- Information --
Support Tools Manager

Version C.56.00

Product Number B4708AA

(C) Copyright Hewlett Packard Co. 1995-2007
All Rights Reserved

Use of this program is subject to the licensing restrictions described
in "Help-->On Version". HP shall not be liable for any damages resulting
from misuse or unauthorized use of this program.

cstm>map
camox204.domain

Dev Last Last Op
Num Path Product Active Tool Status
=== ==================== ========================= =========== =============
1 system system (1005) Information Successful
2 memory IPF_MEMORY (1005) Information Successful
3 0 Bus Adapter (103c1229) Information Successful
4 0/0 PCI Bus Adapter (103c122e Information Successful
5 0/0/1/0 RS-232 Interface (103c129 Information Successful
6 0/0/1/1 RS-232 Interface (103c104 Information Successful
7 0/0/2/0 USB Open Host Controller
8 0/0/2/1 USB Open Host Controller
9 0/0/2/2 USB Enhanced Host Control
10 0/0/3/0 IDE Bus Adapter (10950649 Information Successful
11 0/0/3/0.0 IDE Interface (10950649) Information Successful
12 0/0/3/0.0.0.0 Optical Storage Device (T Information Warning
13 0/0/3/0.1 IDE Interface (10950649) Information Successful
14 0/1 PCI Bus Adapter (103c122e Information Successful
15 0/1/1/0 MPT SCSI Adapter (HP_A717 Information Successful
16 0/1/1/0.1.0 SCSI Disk (HP73.4GST37345 Information Successful
17 0/1/1/1 MPT SCSI Adapter (HP_A717 Information Successful
18 0/1/1/1.0.0 SCSI Disk (HP73.4GST37345 Information Successful
19 0/1/2/0 1000BaseT 2 port Adapter Information Successful
20 0/1/2/1 1000BaseT 2 port Adapter Information Successful
21 0/2 PCI Bus Adapter (103c122e Information Successful
22 0/3 PCI Bus Adapter (103c122e Information Successful
23 0/4 PCI Bus Adapter (103c122e Information Successful
24 0/5 PCI Bus Adapter (103c122e Information Successful
25 0/5/1/0 PCI Gigabit Ethernet Link Information Successful
26 120 CPU (1005)
27 121 CPU (1005)
28 122 CPU (1005)
29 123 CPU (1005)
30 250 Core I/O Adapter (fffffff
31 250/0 IPMI Controller (49504930 Information Successful
32 250/1 ACPI Device (41435049) Information Successful

Re: cstm - Information and Infolog are currently disabled.

Joelmel Roche — Fri, 24 Aug 2007 10:33:58 GMT

Hi,
machinfo command gives the official processor names.
Online diagnostics can be used to identify HP FRU id.

Instead diagnostics should be used to identify FRUs.
For example:
/usr/sbin/cstm 2>&1 << EOF
selclass qualifier system
info;wait
infolog
view
done
EOF

Re: cstm - Information and Infolog are currently disabled.

Paul Cross_1 — Fri, 24 Aug 2007 10:37:56 GMT

Thanks, but I'm looking for the physical slot that the cpu sits in. If you have another way to see that, I'm all ears.

Re: cstm - Information and Infolog are currently disabled.

Aussan — Fri, 24 Aug 2007 12:55:12 GMT

can you select the device manually or does it give you an error

do cstm
then map
then sel dev 26

then il

or does it also give you an error

Re: cstm - Information and Infolog are currently disabled.

Paul Cross_1 — Fri, 24 Aug 2007 13:00:03 GMT

Selecting the device manually provides the same error.

Re: cstm - Information and Infolog are currently disabled.

Aussan — Fri, 24 Aug 2007 13:09:00 GMT

try stopping and starting ems and diag

To stop all EMS monitors while the system is running:

/etc/opt/resmon/lbin/monconfig
(choose "k" from menu to stop EMS)

To start EMS monitors while the system is running:(same but choose "e" to enable EMS)

To stop diagnostics while the system is running:

/sbin/init.d/diagnostic stop

To start diagnostics while the system is running:

/sbin/init.d/diagnostic start

then try the echo "selclass qualifier cpu;info;wait;il" | cstm

Re: cstm - Information and Infolog are currently disabled.

Paul Cross_1 — Fri, 24 Aug 2007 13:24:13 GMT

Thanks for your help. I've tried that already, tried again, no change.

Re: cstm - Information and Infolog are currently disabled.

Paul Cross_1 — Mon, 27 Aug 2007 13:50:48 GMT

This looks like it might be a licensing issue.

dl only shows the extremely cryptic message:

"You have access to unlicensed tools only on this system."

It doesn't tell me what I don't have access to.

Oh well, thanks to all who replied.

Re: cstm - Information and Infolog are currently disabled.

Torsten. — Mon, 27 Aug 2007 13:59:44 GMT

Unlikely.

Some STM tools (e.g. expert tools) are protected. You need to install a license to run these tools.

Have look into the Tools -> latest logs , if you can find any hint.

Most problems in client server communication are due to problems in name resolution. Did you check this?

Re: cstm - Information and Infolog are currently disabled.

Glenn S. Davidson — Mon, 27 Aug 2007 16:15:20 GMT

The first command I always run when running cstm is scs (select current server) just to make sure it knows the server name and environment.

I think the last time I had that error I had to re-install the OnlineDiag software.

Re: cstm - Information and Infolog are currently disabled.

Steven E. Protter — Mon, 27 Aug 2007 16:31:26 GMT

Shalom,

swremove followed by swinstall might help in these circumstances.

Before doing that, I'd like to see how cstm's playmates mstm and xstm are working.

It may be a problem with the depot, and it may be corrected in a later depot, though this software is pretty fresh.

Do you have another system with the same revision on it to test if this is a bug?

SEP

Re: cstm - Information and Infolog are currently disabled.

Paul Cross_1 — Tue, 28 Aug 2007 08:05:47 GMT

Thanks for your replies.
- scs had no effect

> swremove followed by swinstall might help
> in these circumstances.

I guess I should have mentioned that in an attempt to fix the issue, I swremoved the old OnlineDiag (B.11.23.07.04) and installed the latest depot (B.11.23.09.05).

> I'd like to see how cstm's playmates mstm
> and xstm are working.

Same effect - CPUs are greyed out in the gui, and the "Information" item is unavailable.

> Do you have another system with the same
> revision on it to test if this is a bug?

Both revisions produce the same results on all my 11.23 rx4640s. My PA boxes do not produce this error but are admittedly still at 11.11 (apples & oranges).

Thanks again.

Re: cstm - Information and Infolog are currently disabled.

Andrew Merritt_2 — Wed, 29 Aug 2007 11:48:40 GMT

Hi Paul,
I've just seen this thread, sorry you haven't been given the right answer before now.

On IA systems, there is no CPU info tool. The System Info tool should give information about the CPUs (though it is dependent on the model exactly what information you see), and 'machinfo' is an alternative way to get CPU information.

Andrew

Re: cstm - Information and Infolog are currently disabled.

Torsten. — Wed, 29 Aug 2007 14:15:24 GMT

Reading a thread more carefully may be helpful sometimes, but I didn't :-(

Thank you Andrew, sorry Paul.

This is not an error, but it looks like.

If you select the "system" item, stm will make you aware of this:

"...
For additional information about the system and the CPUs, please run the
following command:

/usr/contrib/bin/machinfo"

Re: cstm - Information and Infolog are currently disabled.

Paul Cross_1 — Thu, 30 Aug 2007 13:18:48 GMT

Thanks for the unfortunate but definitive answer. Unfortunately the System Tool doesn't give me what I'm looking for on the rx4640.

-p

Re: cstm - Information and Infolog are currently disabled.

Torsten. — Thu, 30 Aug 2007 13:33:52 GMT

"Thanks, but I'm looking for the physical slot that the cpu sits in. If you have another way to see that, I'm all ears."

From a rx4640:

EFI Shell> reset
VGA BIOS: 1002 5159 0708
0 0 0x00024D 0x0000000000000000 platform check post io

***********************************************************
SLOT 0 populated with 2 threads active
Vendor = "GenuineIntel"
Serial# = 0000519A0DDAFE7B
Family: 0x20 Model: 0x0 Rev: (C2)
SLOT 1 not populated
SLOT 2 not populated
SLOT 3 not populated

CPU 00 Configured
CPU 01 Thread Deconfigured
CPU 02 Configured
CPU 03 Thread Deconfigured

EFI> info cpu

PROCESSOR MODULE INFORMATION

# of L3 L4 Family/
CPU Logical Cache Cache Model Processor
Module CPUs Speed Size Size (hex.) Rev State
------ ------- -------- ------ ------ ------- --- ------------
0 2 1.6 GHz 9 MB None 20/00 C2 Active

CPU threads are turned off.

...

From OS:

/usr/contrib/bin/machinfo
CPU info:
1 Intel(R) Itanium 2 9000 series processor (1.59 GHz, 18 MB)
532 MT/s bus, CPU version C2
2 logical processors (2 per socket)

===
Load order of CPUs is fixed (0,1,2,3)

Is this what you are looking for?

Re: cstm - Information and Infolog are currently disabled.

Paul Cross_1 — Thu, 30 Aug 2007 14:16:36 GMT

Well, the EFI shell isn't entirely convenient, but that is essentially the info I'm looking for.

Thanks!