topic Re: Problem with JetDirect Printer Installer for UNIX in Operating System - HP-UX

Problem with JetDirect Printer Installer for UNIX

Mike Schallmo — Fri, 05 Jan 2007 14:07:40 GMT

I'm having a problem when I try installing a printer using the JetDirect Printer Installer for UNIX.

I had a printer (Color LaserJet 3700) setup fine and ended up deleting the print queue to re-add it for testing purposes. When I start up the JetDirect Printer Installer and enter the IP of the printer I get the following error message:

ERROR: Printer configuration error
Could not find the printer configuration file
Please verify software installation

After the error displays, I am brought back to the installer menu.

Anyone have any idea what this error is referring to?

Re: Problem with JetDirect Printer Installer for UNIX

Tommy Brown — Fri, 05 Jan 2007 14:19:40 GMT

I believe you will find that that printer is not usable from unix.. see the attached.. It is a windows oriented printer..with reduced network capabilities and does not have any non windows drivers..
Tommy

Re: Problem with JetDirect Printer Installer for UNIX

Mike Schallmo — Fri, 05 Jan 2007 14:23:49 GMT

I know for a fact that the printer works from UNIX. I had it installed a few weeks ago. we also have a handful of the same printer installed throughout the company, all printing fine.

It's just after I removed the original print queue I had setup for this printer I can't set it up again.

Re: Problem with JetDirect Printer Installer for UNIX

Tommy Brown — Fri, 05 Jan 2007 14:26:43 GMT

I should have added that it is the same genre as the 3600/3800 printers..

see also:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=115&prodSeriesId=501044&prodTypeId=18972&objectID=bpl07860
especially the last paragraph.

Tommy

Re: Problem with JetDirect Printer Installer for UNIX

Tommy Brown — Fri, 05 Jan 2007 14:36:12 GMT

Mike, I may have misread the model number.. Sorry about that. Did you have it set as a simple HP4 laserjet model? I have done that to print to some newer models when I could not find the exact model in the installer.
Tommy

Re: Problem with JetDirect Printer Installer for UNIX

Mike Schallmo — Fri, 05 Jan 2007 14:52:20 GMT

Tommy,

Yes I had originally installed the queue using the HP4 laserjet model. Today, using the JetDirect Printer Installer software to download the modelscript for a laserjet 3700, so I know the printer is supported.

The problem is, I don't even get to that point anymore. Here's the steps I am taking to attempt to install the printer (keep in mind, this is how we've always done this):

1. Enter SAM and navigate to Printers and Plotters.
2. TAB up to Actions and select "Add Network-Based Printer/Plotter" then select "Add Printer/Plotter Connected to HP JetDirect..."
3. You are then taken to the JetDirect Printer Installer for UNIX menu where select "1) Spooler Aadministration" then select "1) Add printer to local spooler".
4. It then asks for an IP address of the printer and this is where I receive the error. Normally it would accept the IP and then ask for the modelscript I want to use.

If I use the Diagnostics option with the tool, I don't have any problems with the printer. Test pages from the diagnostics tool come out no problem.

Re: Problem with JetDirect Printer Installer for UNIX

Tommy Brown — Fri, 05 Jan 2007 15:02:13 GMT

Are you using the HP11e134.SD version of the Installer.. Can you ping the network name or the address of the printer??
tommy

Re: Problem with JetDirect Printer Installer for UNIX

Paul Haygarth — Fri, 05 Jan 2007 15:02:55 GMT

Mike,

I've seen this before when the PrinterList doesn't match the printer .cfg files.

Check the file /opt/hpnpl/admin/PrinterList against the .cfg files in /opt/hpnpl/admin/printers.

My guess is that one of these .cfg files is missing. If this is the case, you will need to make the PrinterList match the entries in /opt/hpnpl/admin/printers be either:

1) edit PrinterList
2) create the missing .cfg file(s)

Hope this helps

Re: Problem with JetDirect Printer Installer for UNIX

Mike Schallmo — Fri, 05 Jan 2007 15:16:40 GMT

Paul,

That did it! There were two instances of a LaserJet 3700 in the PrinterList file, but there was only one instance in the printers file.

I removed the extra entry in PrinterList and tried again. Working as normal now.

Thanks!