topic Re: Problems with SUM in Operating System - HP-UX

Problems with SUM

Neil Dixon — Tue, 20 Dec 2005 06:25:52 GMT

Is anyone else having problems accessing the Software Update Manger on the ITRC? I log in to the ITRC with my valid userid, then when I try to access SUM it tells me I have to enable access to my support agreements, even though I know they are already linked. If I try and add the support agreements anyweay it tells me I already have them linked. A clue may be that if I try and access the 'view support agreement details' link, it tells me that the service is unavailable. It's been like this for several days now.

Re: Problems with SUM

James R. Ferguson — Tue, 20 Dec 2005 06:44:30 GMT

Hi Neil:

Yes, ditto for me, too. I'm logging a call today.

Regards!

...JRF...

Re: Problems with SUM

Victor Fridyev — Tue, 20 Dec 2005 07:31:41 GMT

Hi Neil,

It works for me
http://www4.itrc.hp.com/service/sum/permAddressUpdate.do

Which URL do you work ?

Good Luck

Re: Problems with SUM

Pete Randall — Tue, 20 Dec 2005 07:38:51 GMT

I first suspected Victor was able to get into SUM because he was using the European URL, but I was just able to get in on the U.S. side. Either they've fixed something or the problem is intermittent/selective.

Pete

Re: Problems with SUM

Joe Odman — Tue, 20 Dec 2005 08:46:23 GMT

I find logging out and clearing cookies associated with the itrc will sometimes clear a problem. You may be in one of the three or so systems the ITRC has that may be having problems. Logging back in afterwards will many times redirect you to another itrc server that is functioning correctly. i.e. www6.itrc.com or www3.itrc.com.

Regards,
Eric

Re: Problems with SUM

Neil Dixon — Tue, 20 Dec 2005 09:15:49 GMT

I've tried clearing out the cookies and restarting. No matter what URL I use I always get redirected to www5.itrc.hp.com. Maybe that's linked to my user id. The americas site will not let me login.