topic Re: Boot in Operating System - HP-UX

Boot

ha_5 — Mon, 13 Oct 2003 06:23:52 GMT

I have a problem with booting HP-UX 11.00.
I turn off the system at the weekend, and now I srarted it but it always reboot. I connect to GSP and take the note of the system:

real_page_alloc_addr() fails, status = -1

************* SYSTEM ALERT **************
SYSTEM NAME: gsproot
DATE: 10/13/2003 TIME: 02:00:33
ALERT LEVEL: 12 = Software failure

REASON FOR ALERT
SOURCE: 1 = processor
SOURCE DETAIL: 1 = processor general SOURCE ID: 0
PROBLEM DETAIL: 0 = no problem detail

LEDs: RUN ATTENTION FAULT REMOTE POWER
FLASH FLASH FLASH ON ON
LED State: Unexpected Reboot. Running non-OS code. Non-critical error detected.
Check Chassis and Console Logs for error messages.

0xF8E000C01100B800 00000000 0000B800 - type 31 = legacy PA HEX chassis-code
0x58E008C01100B800 00006709 0D020021 - type 11 = Timestamp 10/13/2003 02:00:33
A: ack read of this entry - X: Disable all future alert messages
Anything else skip redisplay the log entry
->Choice:

Stored message buffer up to panic:

System Panic:

linkstamp: Mon Oct 21 12:13:10 TST 2002
_release_version: @(#) $Revision: vmunix: vw: -proj selectors:
CUPI80_BL2000_1108 -c 'Vw for CUPI80_BL2000_1108 build' -- cupi80_bl2000_1108 '
CUPI80_BL2000_1108' Wed Nov 8 19:24:56 PST 2000 $
panic: alloc_pdc_pages: real_page_alloc_addr() fails

PC-Offset Stack Trace (read across, top of stack is 1st):
0x001ed1d0 0x0023f4e4 0x003fd274
0x001e0ccc 0x001db234
End Of Stack

*** A system crash has occurred. (See the above messages for details.)
*** The system is now preparing to dump physical memory to disk, for use
*** in debugging the crash.

ERROR: Your system crashed before I/O and dump configuration was complete.
A crash dump cannot be taken under these circumstances without
special configuration. Contact your HP support representative.

[Read only - use ^Ecf for console write access.]

[Read only - use ^Ecf for console write access.]

real_page_alloc_addr() fails, status = -1

************* SYSTEM ALERT **************
SYSTEM NAME: gsproot
DATE: 10/13/2003 TIME: 03:05:37
ALERT LEVEL: 12 = Software failure

REASON FOR ALERT
SOURCE: 1 = processor
SOURCE DETAIL: 1 = processor general SOURCE ID: 0
PROBLEM DETAIL: 0 = no problem detail

LEDs: RUN ATTENTION FAULT REMOTE POWER
FLASH FLASH FLASH ON ON
LED State: Unexpected Reboot. Running non-OS code. Non-critical error detected.
Check Chassis and Console Logs for error messages.

0xF8E000C01100B800 00000000 0000B800 - type 31 = legacy PA HEX chassis-code
0x58E008C01100B800 00006709 0D030525 - type 11 = Timestamp 10/13/2003 03:05:37

Please tell me what matter with my system.
Thank you very much.

Re: Boot

Steven E. Protter — Mon, 13 Oct 2003 06:29:11 GMT

It would appear your processor has failed or system power is partially unplugged.

If its the CPU it appears to be the only one you have. You are probably going to have call hardware out for a replacement.

Visually inspect the machine for obvious issues like plugs unplugged by cleaning personnel.

SEP

Re: Boot

Kent Ostby — Mon, 13 Oct 2003 06:39:00 GMT

Given that the panic is in "alloc_pdc_pages", you are probably looking at HW problem.

We are trying to Allocate the PDC (Processor dependent Code) pages and we cannot do so.

You will likely need to open a HW call if you have support on the box.

If you are troubleshooting on your own, check power as well as re-seat the CPU boards .

Next is probably to replace a cpu board.

I will see if I can find out more on this.

Re: Boot

Kent Ostby — Mon, 13 Oct 2003 06:46:40 GMT

Okay .. I did some additional research and found that a more likely cause for this problem is a defective memory simm AND the presence of patch PHKL_24055 in the kernel.

The panic under these circumstances is caused because when we go to allocate pdc pages, we want to allocate to a certain set of memory locations .

Because of the defective memory simm, we fail in trying to go out to that memory location .

I would suggest that you involve HP support to help troubleshoot the problem.

Best regards,

Kent Ostby

Re: Boot

Sanjay_6 — Mon, 13 Oct 2003 07:59:59 GMT

Hi,

Check out these two patches,

http://www1.itrc.hp.com/service/patch/patchDetail.do?patchid=PHKL_28766&context=hpux:800:11:00

Hope this helps.

Regds