topic Re: Error message in core_hw in Operating System - HP-UX

Error message in core_hw

Chartier Jerome — Thu, 13 Mar 2003 13:59:04 GMT

Hello,

I've got this message in log file:
manon sent Event Monitor notification information:

/system/events/core_hw/core_hw is >= 3.
Its current value is SERIOUS(4).

Event data from monitor:

Event Time..........: Thu Mar 13 10:37:34 2003
Severity............: SERIOUS
Monitor.............: dm_core_hw
Event #.............: 32
System..............: manon

Summary:
Guardian Service Processor not responding

Description of Error:

The operating system is unable to communicate with the Guardian Service
Processor.
It seems to be critical...
Have you ever met this problem, got any solution?

Thanks in advance

Cheers

J??r??me

Re: Error message in core_hw

Pete Randall — Thu, 13 Mar 2003 14:00:27 GMT

Sound critical to me, Jerome. I'd call my nearest Response Center immediately and check it out.

Pete

Re: Error message in core_hw

Eugeny Brychkov — Thu, 13 Mar 2003 14:12:53 GMT

Yepp. Call HP. Check if firmwares of SPU and GSP are the latest. In addition please check if GSP LAN console is not connected to public network. Broadcast LAN storms can cause GSP to hang...
Eugeny

Re: Error message in core_hw

Michael Steele_2 — Thu, 13 Mar 2003 14:14:13 GMT

Provide them with the PDC level:

grep -i pdc /var/tombstones/ts99

Re: Error message in core_hw

Chartier Jerome — Thu, 13 Mar 2003 14:25:15 GMT

Re: Error message in core_hw

Eugeny Brychkov — Thu, 13 Mar 2003 14:34:10 GMT

Tombstones will not help. This is GSP hang, not main SPU hang. Did you check LAN console connection? Disconnect it at all and monitor GSP if it will be hanging again
Eugeny

Re: Error message in core_hw

Eugeny Brychkov — Thu, 13 Mar 2003 14:40:53 GMT

BTW, why do you think it's hardware issue? I saw something about Diags upgrade to at least Sep 2002. And some patches PHSS_27811 (11.0) and PHSS_28075 (11.11). The best is to update Diags, GR and HWE path bundles from Sep 2002 CDs (at least).
How often do you get this '32' event?
Eugeny

Re: Error message in core_hw

Pete Randall — Thu, 13 Mar 2003 14:43:46 GMT

Not necessarily very likely, but it could even be a firmware issue. I had to update my GSP firmware once last fall.

Pete

Re: Error message in core_hw

Chartier Jerome — Thu, 13 Mar 2003 14:56:49 GMT

Hi,

That's the first time I got this message.
And it only appears once this morning after a halt which had been finished manually (button) as the server couldn't umount all FS.

Regards

J??r??me

Re: Error message in core_hw

Eugeny Brychkov — Thu, 13 Mar 2003 15:08:27 GMT

Then discard this event. It's ok to have this one during emergency power off. If you will go to GSP I believe you'll see GSP events logged also, stating that hpux hung
Eugeny

Re: Error message in core_hw

Chartier Jerome — Thu, 13 Mar 2003 15:17:35 GMT

Ok,

I don't care about this log.
I'll tell you if it comes back later on.

Regards

Jerome

Re: Error message in core_hw

Jeff Schussele — Thu, 13 Mar 2003 15:19:42 GMT

Hi,

We get the same alerts here.
Started after we applied the June 2002 patch sets to our Ls & Ns.
We've traced it to an OnLine Diag / PDC ver mismatch.
It will go away when you upgrade your PDC version.

HTH,
Jeff