topic Alert Level 13 in Operating System - HP-UX

Alert Level 13

David Dangerfield_1 — Wed, 06 Jul 2005 07:44:43 GMT

I get the following message. Anyone have any ideas about this. The system went down and this was the error.

Alert Level: 13 – System Hang Detected via times poppi

Re: Alert Level 13

Mahesh Kumar Malik — Wed, 06 Jul 2005 08:34:07 GMT

Hi David

What is model of system, operating system version, does any application cause this problem???

Regards
Mahesh

Re: Alert Level 13

Rick Garland — Wed, 06 Jul 2005 09:35:51 GMT

This appears to be an application issue.
What application was running?

Re: Alert Level 13

David Dangerfield_1 — Wed, 06 Jul 2005 09:39:15 GMT

At the time it happen which was 2:10AM there was no applications running that is what I find funny.

Re: Alert Level 13

Rick Garland — Wed, 06 Jul 2005 09:45:12 GMT

Do you have some sort of monitoring software running? An alerting software package of some sorts?

When you found this message, where did you find it? In which file?

Re: Alert Level 13

Rick Garland — Wed, 06 Jul 2005 09:55:28 GMT

Doing a search for "System hang via poppi"
produced this one response from HP.

The alert is dealing with the GSP. What hardware do you have?

The Alert Level 13 Message simply means that the GSP does not get heartbeat chassis codes from the operation system (HPUX) => system hang.
This means that the kernel is not running properly anymore. The cause can be either a bad or missing patch or a hardware cause. If it happens during bootup, I would suspect an I/O timeout problem (try unplugging all cables and non boot disks). The best way to troubleshoot this hangs is to enter "tc" on the GSP prompt (CTRL-B on the console) to produce a memory dump. The dump can be analyzed by HP support.
Another possible troubleshooting attempt would be to boot from the install CD to a recovery shell. If the system hangs then, it is a hardware problem with a high chance. You should carefully examine the consolelog ("cl" on the GSP prompt) for error messages.
By the way, a GSP update will not help and the A-Class does not have a platform monitor card (is part of the system card on A-Class/rp24x0).