topic Re: Depot Software Install in Operating System - HP-UX

Depot Software Install

Karthik Narayanan_4 — Mon, 16 Sep 2002 19:07:12 GMT

Hi all,
I have installed HP-MC/ServiceGuard (B3935DA) on my cluster Node(version 11.09). Now, I have a CD which has the later verson(11.13).
I put the CD and using 'swinstall' tried to install the s/w from the CD.
But, when I click on 'Install s/w from depot', some bundles including B3935DA dont show up at all. But when I click 'View Software depot', it DOES show me that this bundle is present on the CD.
Also, I know that this s/w is license protected, so I also entered my customer id and codeword; still it doesnt seem to show up on the install s/w menu.

Pls, help me to install the software.

Thanks & Regards
Karthik Narayanan.

Re: Depot Software Install

Ted Ellis_2 — Mon, 16 Sep 2002 19:13:40 GMT

sorry if this shows 2 times.. I keep getting bounced when I change pages:

did you update your codeword with the new software? You old ones will not work... go to if you need to request an update:

http://licensing.hp.com/en/license.slm?action=lruxShowUsbOfflineForm

Ted

Re: Depot Software Install

A. Clay Stephenson — Mon, 16 Sep 2002 19:13:49 GMT

You can't use an old keyword on a different part no. CD. You will need to request a new keyword supplying your original order no. and the new CD part number.

Re: Depot Software Install

Karthik Narayanan_4 — Mon, 16 Sep 2002 19:18:44 GMT

Hi,
In the menu for 'install s/w depot' , there is an option to add 'NEW customer id and codeword'. I added the id and codeword that came with the CD.
Till then, I used to get error messages that the s/w was not loaded. Then, after I entered the id and codeword, it worked but still I didnt get many bundles.

Thanks & Regards
Karthik Narayanan.

Re: Depot Software Install

Ted Ellis_2 — Mon, 16 Sep 2002 19:24:13 GMT

try the command line:

swinstall -s /cdrom (or patch to cdrom mount point)

then enter the code word and customer id and see if you get what you want,,,,

Re: Depot Software Install

Karthik Narayanan_4 — Mon, 16 Sep 2002 19:35:48 GMT

Hi,
The 'swinstall -s ' option doesnt seem to solve the problem. I did enter my custid and code word for the partno.
Still, I dont get the bundles.

Thanks
Karthik

Re: Depot Software Install

Ted Ellis_2 — Mon, 16 Sep 2002 19:50:13 GMT

you may want to contact support and confirm what you should see when you install an upgrade from this cdrom... what you see on the swinstall interface may not be a match to the listing on the cdrom....

Re: Depot Software Install

James R. Ferguson — Mon, 16 Sep 2002 19:52:30 GMT

Hi:

If you are running the GUI variant of 'swinstall', toggle to true 'reinstall' and 'reinstall_filesets' from the 'options' tab.

If you are running the 'swinstall' in command line mode, do:

# swinstall -x reinstall=true -x reinstall_filesets=true ...

Regards!

...JRF...

Re: Depot Software Install

Anil C. Sedha — Mon, 16 Sep 2002 21:46:32 GMT

JRF,

I think you have a good point there. But don't you feel that he is updating and not reinstalling the product.

I believe then he would not have to specify the reinstall option. However, i am not sure on this, can u pls justify.

Regards,'
Anil