topic Re: Receive NO snmp response in Operating System - HP-UX

Receive NO snmp response

Anthony Villanueva — Sun, 27 Feb 2005 22:11:05 GMT

Help!

I have a lot of print requests queued up to remote printers and they are not printing. The remote printers are all "busy". When I run the lpstat I get the message "connection to IP_add is down
...waiting for IP_add to come up". I run lpsched -v and it doesn't include the remote printers(that are not working).

I also run hpnpadmin -v IP_add and got the following:
*** Receive NO snmp response!
*** (printer down, cable off, or wrong Get community name?)

There are a lot of forums regarding this and I'm having information overload! Please help me troubleshoot this one!

Re: Receive NO snmp response

Patrick Wallek — Sun, 27 Feb 2005 22:29:54 GMT

Are these remote printers or network printers connected via jet direct cards? Since you mention hpnpadmin I will assume they are network printers.

The first thing I'd try is to see if you can ping the printer either by name or IP address. If you can't ping them, then you've got network issues somewhere.

Re: Receive NO snmp response

Anthony Villanueva — Sun, 27 Feb 2005 22:31:34 GMT

Hi,

Yes I can ping both, and from both sides.

Re: Receive NO snmp response

Con O'Kelly — Sun, 27 Feb 2005 23:45:39 GMT

Hi

Also check IP address of printers hasn't changed.

Do an nslookup on both printer name and IP address and also check that you can telnet to the printer as follows:

$ telnet

You should get a message showing you connecting to the printer name.
Once you're connected to the printer, check the settings as follows:
> /

The hpnpadmin utility relies on SNMP for its communication. Many network admins disable SNMP for security reasons. It doesn't necessarily mean there is a problem with the printer if you don't get an SNMP response.

Cheers
Con

Re: Receive NO snmp response

Anthony Villanueva — Sun, 27 Feb 2005 23:57:35 GMT

Hi,

I get this message with the nslookup:
*** No address information is available for "printername"

As for telnet:
*** Can't find address for server inv_ylc: Non-existent domain

Re: Receive NO snmp response

Anthony Villanueva — Mon, 28 Feb 2005 00:00:15 GMT

Hi,

I also run telent to the ip address --telnet: Unable to connect to remote host: Connection refused

What does this mean?

Re: Receive NO snmp response

Anthony Villanueva — Mon, 28 Feb 2005 02:58:46 GMT

I found a temporary solution of disabling/enabling the printers. This releases the print jobs. Does anybody know the permanent solution to this?

Re: Receive NO snmp response

Anthony Villanueva — Tue, 01 Mar 2005 21:08:05 GMT

I'm closing this thread since a temporary solution is being done. I new thread will be started.