topic Re: Report forums issues! [1/2] in Operating System - HP-UX

Report forums issues! [1/2]

laurent pitoiset_1 — Wed, 07 Mar 2001 10:20:16 GMT

Hi all,

Please post replies to this message to let me know of the issues you experienced using the HP forums. I heard about SSI errors, performance issues, javascript errors,.. I would like to get a clearer picture of what is happening today, so that we know where to concentrate our efforts.

Help me keep our developers busy!

thanks in advance

Laurent
Forums admin

Re: Report forums issues! [1/2]

Victor BERRIDGE — Wed, 07 Mar 2001 10:44:55 GMT

Hi,
the last SSi error was 2 weeks ago, I still get error 404 from time to time...

Good luck

Victor

Re: Report forums issues! [1/2]

Rita C Workman — Wed, 07 Mar 2001 13:30:11 GMT

Hi Larent,

Yesterday, I kept getting that nice big 404 I think it says unable to open. But if I was patient and kept retrying, eventually (after 4 or 5 trys) I usually got the post.

Rita

Re: Report forums issues! [1/2]

paul courry — Wed, 07 Mar 2001 13:47:35 GMT

On 3/7/01 at 8:44 am et I got an SSI error trying to get into the main forum page. The error was

Error processing SSI file
'/cm/HomeContent/1,1151,unknown,00.html'

Re: Report forums issues! [1/2]

John Bolene — Wed, 07 Mar 2001 13:53:32 GMT

Last week I was getting an unable to login message for a few hours.
The onlt problems I have lately is slowness, and it seems that half the time is taken just loading the top bar images.

Re: Report forums issues! [1/2]

John Bolene — Wed, 07 Mar 2001 13:54:24 GMT

Last week I was getting an unable to login message for a few hours.
The onlt problems I have lately is slowness, and it seems that half the time is taken just loading the top bar images.

And I just got a 404 trying to send this reply.

Re: Report forums issues! [1/2]

Marcel Boon — Wed, 07 Mar 2001 14:10:22 GMT

Hi,

When I tried to call my bookmark:
http://forums.itrc.hp.com/cm/
I'm getting the next error:
Error processing SSI file '/cm/HomeContent/1,1151,,00.html'

Not always, sometimes. a few minutes ago.

Marcel

Re: Report forums issues! [1/2]

Mark Mitchell — Wed, 07 Mar 2001 14:35:28 GMT

I have noticed a large improvement in responce time. The whole site seems to be running better.

Re: Report forums issues! [1/2]

Rick Garland — Wed, 07 Mar 2001 14:37:49 GMT

SSI errors is the primary problem I am experiencing at this time. Do wish it could it could go faster though. The look and feel I think is better but I do miss the speed from the older format of the forums.

Re: Report forums issues! [1/2]

Wessel Baptist — Wed, 07 Mar 2001 14:45:52 GMT

Hi,

no errors at all!

Re: Report forums issues! [1/2]

Mark Vollmers — Wed, 07 Mar 2001 14:54:33 GMT

Hi-

When I log on, the screen changes and I lose the links and all the stuff on the left side of the screen. I also lose the header links and graphics. The only link area I still have is the "useful links" area; the rest are all gone. It also looks like the font size goes up a few points. I have to change screens (go back to hp-ux or something) before everything goes back to normal; refreshing will not do anything.

Mark

Re: Report forums issues! [1/2]

Tim Malnati — Wed, 07 Mar 2001 14:59:05 GMT

It seems that many object retrieval issues still exist. These days the most common problem is 404 not found errors. These seem to be associated with retrieving message threads. Often they can be retrieved after repeated attempts, but not always. It is apparent that the system is sometimes loosing this data. The SSI and no data in page errors are still common though (usually in listing pages and other common object pages).

There has been some improvement when you compare it to the conditions that we were experiencing during the last two months of last year. I have recently run into some other websites (non HP) that seem to be experiencing the same sort of errors and they have the same poor response 'feel'. Performing a simple Google search on 'SSI error' shows that these errors have become common. This suggests to me that there is something very wrong with the underlying database engine/webpage technology.

Re: Report forums issues! [1/2]

Richard Darling — Wed, 07 Mar 2001 15:35:05 GMT

Having the same problem as Mark V. (copied his response below). Other than that there has been siginificant performance improvements in the last month:

When I log on, the screen changes and I lose the links and all the stuff on the left side of the screen. I also lose the header links and graphics. The only link area I still have is the "useful links" area; the rest are all gone. It also looks like the font size goes up a few points. I have to change screens (go back to hp-ux or something) before everything goes back to normal; refreshing will not do anything.

Re: Report forums issues! [1/2]

Alex Glennie — Wed, 07 Mar 2001 15:56:28 GMT

404 Object Not Found was the first thing I saw when trying to view this thread ! A reload of the site sorted it out.

However these errors seem to have become more apparent since last weekend .... was some work done on the ITRC servers at the weekend .... not much was posted during this period ?

As to the others .... I find them intermittent .... but the 404 has definitley become more regular.

Re: Report forums issues! [1/2]

James R. Ferguson — Wed, 07 Mar 2001 15:58:40 GMT

Hi Laurent:

I am still experiencing very occasional SSI and '404' errors. They seem to happen when attempting to open a community post -- either a current one, or one returned from a search.

Another very annoying anomoly is the dead link. When an ITRC administrator moves a question in the Forum, leaving the hyperlink that says ?This question has been moved. Click here to view.?, the link cannot be followed.

That is, clicking on the ?here? gives a
404 (file not found) error.

As an example, look at Richard Barr's posts in the Servers (e3000 & 9000) forum:

. ?ps -ef?
. ?Fast Ether Channel?

...BTW, I reported this on 02/13 [ITRC Feedback #769138g]...

On a positive note, most of the problems we've fought through since the November upgrade are gone (thankfully!).

Your solicitation of trouble reports by posting this query is very much appreciated. I'd like to see a formalization of this process, though, and a corollary one, too:

I think we need TWO, new general places from which we can "weave" threads: (1) a New Feature Suggestion (NFS) board whereon the community could post enhancement suggestions for discussion; and (2) a "Field Trouble Report" (FTR) board where known problems are posted BOTH by the Forum CA and by the community at large.

The NFS board would be the input engine for future features. The FTR board would go a long way to eliminating frustration and needless duplication of posts and reports when problems exist that cannot be immediately rectified.

I would suggest that a new Family house both these categories.

Thanks for listening, and again, "welcome aboard"! With warm regards, Jim.

...JRF...

Re: Report forums issues! [1/2]

James A. Donovan — Wed, 07 Mar 2001 17:32:00 GMT

OK, this is a bigger issue than getting an SSI error. You need to implement an anti-virus scanner for the attachements people create on this forum!!

See this thread:

http://forums.itrc.hp.com/cm/QuestionAnswer/1,1150,0x8c6ddfe5920fd5118fef0090279cd0f9,00.html

Re: Report forums issues! [1/2]

Subhas R. Reddy — Wed, 07 Mar 2001 19:24:45 GMT

When I try to log on, I have the same prolem as Mark Vollmers.

Re: Report forums issues! [1/2]

Marcel Boon — Thu, 08 Mar 2001 10:52:53 GMT

Hi Laurent,

Also today the errors are still there.
I was browsing the hpux forum site and want to
go back to this one:
Error processing SSI file '/cm/HomeContent/1,1151,,00.html'

Hopes it helps again.

Marcel

Re: Report forums issues! [1/2]

Volker Borowski — Thu, 08 Mar 2001 11:18:24 GMT

Hi Laurent,

I login through the europe-site, which reports a syntax error every time on page
http://europe-support.external.hp.com/login/bin/doc.pl/screen=loginServiceLoginForm/sid=e9b040ce135bb837d0?Service=ESTAFF
It does not affect functionality, but still reports errors (';' missing) either at line 808 col 5 or line 853 col 5.

BTW, you should update the notification footers, as you are the one in charge now :-).
You are doing a great job with this forum.

Volker

Re: Report forums issues! [1/2]

Alexander M. Ermes — Thu, 08 Mar 2001 11:24:19 GMT

Hi Laurent.
Had a ssi error this morning when i tried to access the ITRC server.
The 404 Object not found still appears from time to time, but this seems to be a performance problem on your server site.
If i try it several times, i usually get through. Is the new program for the ITRC server in place now or is it being replaced piece by piece ?
Rgds
Alexander M. Ermes