topic Re: sam error in Operating System - HP-UX

sam error

Fadia Almarei — Wed, 27 Oct 2004 04:46:00 GMT

Dear All
we have a problem on our HP 11i server ,that when we connect to it through telnet and we try to open sam going the printer and plotter selecting physical printer we get the following error message
" UNEXPECTED EXIT: process LANG=C LC_ALL=C /usr/sam/lbin/samx -C -p
5451 bus error"
any help respected

Re: sam error

Marcel Boogert_1 — Wed, 27 Oct 2004 05:35:25 GMT

Hi there,

Try using the SAM Terminal User Interface option.

$ sam tui

Hope this helps...

Regards, MB.

Re: sam error

Fadia Almarei — Wed, 27 Oct 2004 05:58:20 GMT

thanks , but i do not think that it is a telnet problem ,the system seems to be stock on the sam

Re: sam error

Eric Antunes — Wed, 27 Oct 2004 06:04:56 GMT

Hi Fadia,

Get the latest SAM patch for 11.11 (if you are on a upper HP-UX version, do a patch search by keyword for you specific version):

http://www4.itrc.hp.com/service/patch/patchDetail.do?BC=patch.breadcrumb.main|patch.breadcrumb.pdb|patch.breadcrumb.search|&patchid=PHCO_30598&context=hpux:800:11:11

Best Regards,

Eric Antunes

Re: sam error

Cheryl Griffin — Wed, 27 Oct 2004 06:10:19 GMT

Is that the complete message or was there anything else to it? It looks like there is some missing text.

Check your SAM version:
# swlist -l fileset |grep SAM

Also check for any patches that are not in the right state.
# swlist -l fileset -a state | grep -v configured | sed '/^#/d'

Re: sam error

Fadia Almarei — Wed, 27 Oct 2004 06:12:02 GMT

i try from the console to open sam it does not work in the gui mode ,and when i close all the terminal that was exsist on the locked system and try to open a new ones it does not work,what to do in this

Re: sam error

Fadia Almarei — Wed, 27 Oct 2004 06:17:35 GMT

1-the output for
swlist -l fileset |grep SAM is
"# PHCO_25870 1.0 cumulative SAM patch
PHCO_25870.SAM 1.0 SystemAdmin.SAM
PHCO_25870.SAM-HELP 1.0 SystemAdmin.SAM-HELP
PHSS_26619.DDX-SAM B.11.11.11 Xserver.DDX-SAM
SystemAdmin.SAM B.11.11 System Administration Man
ager
SystemAdmin.SAM-ENG-A-MAN B.11.11 SAM-ENG-A-MAN
SystemAdmin.SAM-HELP B.11.11 On-line Help for System A
dminstration Manager
SystemAdmin.SAM-JPN-E-MAN B.11.11 SAM-JPN-E-MAN
SystemAdmin.SAM-JPN-S-MAN B.11.11 SAM-JPN-S-MAN
Xserver.DDX-SAM B.11.11 X Server/SAM X0Screens He
lp Files

2-and the output for
swlist -l fileset -a state | grep -v configured | sed '/^#/d'
is empty

Re: sam error

Cheryl Griffin — Wed, 27 Oct 2004 06:27:06 GMT

Check the SAM log to see if there is more to the error. After the -p should be a sam library, for instance "/usr/sam/lib//lp.ui".

Re: sam error

Burhan Koni — Wed, 27 Oct 2004 06:33:15 GMT

this file does not exist ,so how can i see the log file for the sam

Re: sam error

Cheryl Griffin — Wed, 27 Oct 2004 06:34:33 GMT

sam --> Options --> View SAM Log

Re: sam error

Fadia Almarei — Wed, 27 Oct 2004 06:34:53 GMT

this file does not exisit so how can i see the log file for sam

Re: sam error

Cheryl Griffin — Wed, 27 Oct 2004 06:41:59 GMT

Does lpstat also hang on your system?

Re: sam error

Fadia Almarei — Wed, 27 Oct 2004 06:43:10 GMT

yes it is , and the lp.ui file not found

Re: sam error

Fadia Almarei — Wed, 27 Oct 2004 06:48:03 GMT

i found the lp.ui in the /usr/sam/lib/C and i see that it not seems to be log file, and i see that only the printer and plotter options stuck any thing else on the sam work fine ,and the system is very slow

Re: sam error

Robert-Jan Goossens — Wed, 27 Oct 2004 07:02:07 GMT

How about installing the latest cumulative SAM patch ? If you look at the doc from HP the advice is to install/reinstall the latest sam patch.

Patch Name: PHCO_30598

Patch Description: s700_800 11.11 cumulative SAM patch

http://www4.itrc.hp.com/service/patch/patchDetail.do?BC=patch.breadcrumb.main|patch.breadcrumb.search|&patchid=PHCO_30598&context=hpux:800:11:11

Document description: sam UNEXPECTED EXIT
Document id: KBRC00002798

http://www4.itrc.hp.com/service/cki/docDisplay.do?docLocale=en_US&docId=200000065679432

Best regards,
Robert-Jan

Re: sam error

Fadia Almarei — Wed, 27 Oct 2004 07:05:30 GMT

i think that there is no need for new patches , i see that the only problem on the printer nad plotter option, so how to solve it

Re: sam error

Cheryl Griffin — Wed, 27 Oct 2004 07:09:19 GMT

We do not need to check on lp.ui.

I asked for you to check the SAM log to see if there is more to the error.

Re: sam error

Fadia Almarei — Wed, 27 Oct 2004 07:42:41 GMT

i see the sam log nothing rong on it

Re: sam error

Fadia Almarei — Wed, 27 Oct 2004 07:56:20 GMT

the same log file is