topic Re: Alert Level: 12 = Software failure in Operating System - HP-UX

Alert Level: 12 = Software failure

Robert T. Lott — Fri, 12 Nov 2004 08:27:20 GMT

I have emailed a tarred and zipped file of ana.out, patchlist.out., trace.out, what.out, /var/tombstones/ts99, /etc/shutdownlog, and syslogs to HP.

Here's what they said:
Here is HP's analysis:

Hi Oren,
Reference case number: xxxxxxxxxx

The system panic'd with a Data page fault in a 3rd party routine. I found some information in our database indicating the dkip_rcv_discrim() routine is part of an IP Comm Kit from DataTech.

lev 0) panic+0x14
lev 1) report_trap_or_int_and_panic+0x84
lev 2) interrupt+0x1d4
lev 3) $ihndlr_rtn+0x0
lev 4) dkip_rcv_discrim+0xb8 <-- DataTech application routine
lev 5) rsq_timeout+0xf4 <-- non-HP routine
lev 6) str_timeout+0xc8
lev 7) invoke_callouts_for_self+0xc0
lev 8) sw_service+0xb0
lev 9) mp_ext_interrupt+0x160
lev 10) ivti_patch_to_nop3+0x0
lev 11) idle+0xd68
lev 12) swidle_exit+0x0

Recommend contacting your vendor/support for the DataTech application for some further assistance.

My question is, I not sure what to make of this or just what it means. Can someone out there help me pls? This is an ongoing problem and I don't know how to fix it.
Thx
Robert.Lott
Edited to comply with ITRC guidelines

Re: Alert Level: 12 = Software failure

A. Clay Stephenson — Fri, 12 Nov 2004 10:47:07 GMT

What you are looking at is a stack trace that culminated at level 0 with a panic. You look down the chain to see the series of function calls that led to this event.

Normally, application code should never be able to panic the system but the exception is kernel intrusive code (e.g. using custom device drivers). HP's advice was sound contact your vendor and provide them with the same data; in rare cases, the vendor and HP will have to work on a joint solution.

Re: Alert Level: 12 = Software failure

Cheryl Griffin — Fri, 12 Nov 2004 10:52:54 GMT

The reason the Response Center can't tell you more, is that only the vendor knows how the program is coded and what dkip_rcv_discrim does. I'd check with your vendor because if this is happening to you, it's very likely to be happening to someone else (read: Known Issue) and there may be a patch from DataTech to fix it.