topic Re: Support Tool Manager for HP-UX 11.23 / OnlineDiag in Operating System - HP-UX

Support Tool Manager for HP-UX 11.23 / OnlineDiag

Melissa Cook — Mon, 11 Oct 2004 16:32:38 GMT

Hello, anyone know how to resolv the following error in cstm:

^-- (Information) is currently disabled. -

These are the things I have already verified/tried:
1. OS currently patched to latest revision
2. Networking/info configured properly
3. HP License installed

The only commmand I am able to run without getting the above error is "map". Seems to be licensing but am only experiencing this on HP-UX version 11.23. ??????

Re: Support Tool Manager for HP-UX 11.23 / OnlineDiag

Steven E. Protter — Mon, 11 Oct 2004 16:34:21 GMT

Are you currently up to date on Online Diagnostics?

http://software.hp.com/portal/swdepot/displayProductInfo.do?productNumber=B6191AAE

SEP

Re: Support Tool Manager for HP-UX 11.23 / OnlineDiag

Andrew Merritt_2 — Wed, 13 Oct 2004 03:17:31 GMT

Have you selected any devices? That's the expected response if you haven't:

# cstm
Running Command File (/usr/sbin/stm/ui/config/.stmrc).

-- Information --
Support Tools Manager

Version A.43.10

Product Number B4708AA

(C) Copyright Hewlett Packard Co. 1995-2002
All Rights Reserved

Use of this program is subject to the licensing restrictions described
in "Help-->On Version". HP shall not be liable for any damages resulting
from misuse or unauthorized use of this program.

cstm>info
^-- (Information) is currently disabled. --

cstm>

You need to choose one or more devices, and then run the info tool. E.g. (this is on a workstation running 11.11, so the details will be different, but the principle is the same):
cstm>map
hppine44

Dev Last Last Op
Num Path Product Active Tool Status
=== ==================== ========================= =========== =============
1 8 Bus Adapter (504) Information Successful
2 8/0 PCI Bus Adapter (680) Information Successful
3 8/0/19/0 PCI SCSI Interface (10000 Information Successful
4 8/0/19/0.6.0 SCSI Disk (IBMDDRS-39130W Information Successful
5 8/0/20/0 Core PCI 100BT Interface Information Successful
6 8/0/63 RS-232 Interface (220008a Information Successful
7 8/16 Core I/O Adapter (3f) Information Successful
8 8/16/0 Centronics Interface (3f) Information Successful
9 8/16/1 Audio Interface (3f) Information Successful
10 8/16/4 RS-232 Interface (3f) Information Successful
11 8/16/5 SCSI Interface (3f) Information Successful
12 8/16/5.2.0 SCSI Disk (TOSHIBACD-ROM) Information Successful
13 8/16/5.4.0 SCSI Disk (QUANTUMFIREBAL Information Successful
14 8/16/7 Built-in Keyboard/Mouse ( Information Successful
15 8/24 Graphics Interface (Graff Information Warning
16 62 CPU (504) Information Successful
17 63 MEMORY (5a) Information Successful
cstm>sel dev 4
cstm>info
-- Updating Map --
Updating Map...
cstm>

To see the output, when it's ready:

cstm> wait
cstm> il

There's a full tutorial available here:
http://www.docs.hp.com/hpux/onlinedocs/diag/stm/stt_summ.htm

Andrew

Re: Support Tool Manager for HP-UX 11.23 / OnlineDiag

Andrew Merritt_2 — Wed, 13 Oct 2004 03:21:44 GMT

If it's only 11.23 you are seeing the problem on, then my last reply may have been too basic, so apologies for that.

Which device are you selecting? STM in 11.23 does not (yet) have support for all the info tools that were supported in 11.11.

The CPU info is given by the System info tool. On 11.23, there are also currently no info tools for Gigabit lan, USB or a couple of the other PCI connected components. This is expected to change in a future release.

Andrew

Re: Support Tool Manager for HP-UX 11.23 / OnlineDiag

Cheryl Griffin — Wed, 13 Oct 2004 07:06:19 GMT

Melissa,
What version STM?
What commands prior to info did you run?
Specifically I am looking for the device you specified in "sel dev" command.

Normally, you'd run:
# cstm
cstm>map
cstm>sel dev #
where the number corresponds to a device
cstm>info
-- Updating Map --
Updating Map...
cstm>il

Re: Support Tool Manager for HP-UX 11.23 / OnlineDiag

Andrew Merritt_2 — Thu, 14 Oct 2004 02:57:38 GMT

Melissa,
Looks like none of the above responses were helpful, based on the points awarded.

Can you give more details of what you are doing in cstm that is failing? Do you get the error message regardless of which devices you select? Or does it only happen for certain device types? If so, which ones?

Have you looked in the various log files in STM? Run 'uial' and 'sal' to see if any errors are logged there.

Andrew

Re: Support Tool Manager for HP-UX 11.23 / OnlineDiag

Melissa Cook — Thu, 14 Oct 2004 13:13:48 GMT

Thanks Andrew, the 'uial' you suggested did help point out one thing :

Thu Oct 14 09:36:24 2004: User Name: root, UI Process ID: 13731

The model string (ia64hpServerRX4640) for the system
is not recognized. Therefore, a default box_id of 0
is being returned. Tools, system daemons and
monitors may not run or may not be able to perform
some system dependent functions.

So now looks like I need to resolve this model string issue. This is hardcoded in the firmware, right? I will continue to research this issue as it appears to be causing my stm errors.

Re: Support Tool Manager for HP-UX 11.23 / OnlineDiag

Andrew Merritt_2 — Fri, 15 Oct 2004 05:43:06 GMT

Hi Melissa,
That certainly looks to be the cause of the problem. Has any of the hardware been replaced, or is it as it arrived from HP?

The string STM will recognise as an rx4640 is "hpserverrx4640". I'm not sure if there has been a change in HPUX that leads to the longer string you are seeing. I'm currently seeing if I can find out more about it, I've seen a similar problem on a superdome system.

Andrew

Re: Support Tool Manager for HP-UX 11.23 / OnlineDiag

Cheryl Griffin — Fri, 15 Oct 2004 06:08:50 GMT

The model string for an rx4640 should display:

#model
ia64 hp server rx4640

If this is incorrect you need to contact Hardware Support to have them correct the string for you.

Re: Support Tool Manager for HP-UX 11.23 / OnlineDiag

Andrew Merritt_2 — Fri, 15 Oct 2004 10:26:46 GMT

Melissa,
The reason the system id is not recognised is that STM is expecting the 'rx4640' in the model string to be in lower case, whereas it's upper case on your system ('RX4640').

As Cheryl suggests, the best thing would be to get Hardware Support to set this correctly for you.

I'm guessing that the 'model' command currently returns:
#model
ia64 hp server RX4640

I'd be interested if you did have any idea how the value got changed, as I'm wondering how widespread this problem could be. Having some part replaced on the system might have led to the value getting set manually.

A future version of STM should be able to cope with varying case for the model string.

Andrew