topic Re: Help in Explaining Customer Request. in Operating System - HP-UX

Help in Explaining Customer Request.

Massimo Bianchi — Fri, 29 Aug 2003 05:44:41 GMT

Hello, one of my customer decided for a meeting, and he made some request. I must admit that i do not understand them, nor i know if they are feasible.

Environtment:
SAP 4.6c / Oracle 8.1.7.4
We have mwa agents.

" I would like to see the production monitor where the hourly recource consumption can be watched with regard to
1. x % CPU
2. x% DASD
3. per all connected users
4. per all busy users at peak hours
5. ABC consumption analysis per SAP transaction "

What do they mean ?

What is/are DASD / ABC consumption ?

We are in a SAP environtment, is there any transaction that can help ? Maybe some reports under st03/st06, there are so many i will never rememebr them all.

Thanks,
Massimo

Re: Help in Explaining Customer Request.

Mark Grant — Fri, 29 Aug 2003 05:49:22 GMT

DASD is old mainframe terminology for a disk drive.

Direct Access Storage Device. Don't know if this is what your customer is implying though!

Re: Help in Explaining Customer Request.

Steve Lewis — Fri, 29 Aug 2003 07:11:46 GMT

Yes your customer means disks - I don't know about ABC.

You can use mwa/glance or even sar for items 1, 2 and 3.
For item 4 and 5 I am pretty sure that you must dig deep into Oracle to get an idea of resource consumption per user. select * from dict; then select the most likely looking tables/views to get the user profile information. You won't get it from the operating system.

Re: Help in Explaining Customer Request.

Jean-Luc Oudart — Fri, 29 Aug 2003 07:53:44 GMT

Hi Massimo,

may be the 1st thing would be to agree on definition of each of these items with the customer.

What would be the point if you invest your time and effort for information they don't want ?

Then, dor the questions and what I "would" understand I think that with measuware you can some work. I'm not a specialist.
I've done some stuff in the past with Glance with application group definition but this is only a snapshot. Mwa should give you history and you may have some nice graphics to give.

For Oracle, statspack may give you some of the info.
I know you can gather stats for a specific session id, but is this waht the customer wants ?

I don't know SAP, but may be there is some tools there to gather stats too.

Rgds,
Jean-Luc

Re: Help in Explaining Customer Request.

Massimo Bianchi — Fri, 29 Aug 2003 11:17:16 GMT

ping

Re: Help in Explaining Customer Request.

john korterman — Fri, 29 Aug 2003 11:27:38 GMT

Hi Massimo,
ABC could mean "Activity Based Costing", but I could be wrong....

regards,
John K.

Re: Help in Explaining Customer Request.

Leif Halvarsson_2 — Fri, 29 Aug 2003 11:39:29 GMT

Hi,

Semms as john is right, I found this in a course plan:

Interfacing TOC with Activity-Based Costing (ABC)

Activity-Based Costing: Review
Activity-Based Costing: Review Continued
TOC Spending versus ABC Consumption

Re: Help in Explaining Customer Request.

Bill Hassell — Fri, 29 Aug 2003 11:42:08 GMT

These sound like high level management requests with a goal to monitor overall performance. As such, the requested metrics are too simple to provide useful pieces of information for capacity planning and loading. The best choice (as mentioned) is Measureware and Glance+GPM which can give lots of reports. Measureware is excellent in that it can provide Excel compatible datafiles which can then be ported to webpages.

However, this will be a rather large task for several reasons, the biggest is that the requirements will constantly be changed, and the rest have to do with formatting and interpreting the results.

Re: Help in Explaining Customer Request.

Steven E. Protter — Fri, 29 Aug 2003 11:53:16 GMT

Massimo,

you can run part of these resource monitoring scripts(attached) and you'll get enough raw data to providee the customer with the requested information. I admit that ABC is a mystery to me.

The fact that he used the term DASD means the request is from someone with years in the industry because that was a term I heard from old timers back in the early 1990's.

My scripts will get you raw data working with the measureware agent. I've never actually run them except to spot check performance. They have to run a long time to get good averages. The will run all day, I've tested that, but they mighe impact performance themselves a wee bit.

Interesting.

SEP

Re: Help in Explaining Customer Request.

Stuart Abramson_2 — Fri, 29 Aug 2003 12:02:31 GMT

"Activiy Based Costing" is a functional term in SAP. What it means is "how much does it cost to perform a specific task?". How much does it cost to process a single expense report, or process a single "Accounts Payable". (Pay a supplier who sold you 1000 pencils.)

This is how companies decide that it is cheaper to limit their suppliers to 1000 big suppliers, rather than 100000 small suppliers.

Or, it's cheaper to outsource payroll to ADP than to do it yourself.

They are probably trying to apply Activity Base Costing to SAP computer processing..

(I guess..)

But the best advice, is to ask them what they want EXACTLY, why and what for - to help you better serve their request.

Re: Help in Explaining Customer Request.

harry d brown jr — Fri, 29 Aug 2003 12:05:19 GMT

Massimo,

For 1, 2, 3 and 4 you can use glance/measureware/perfview.

For #5 you need to find out if SAP has institued "arm" in their application so that measureware can monitor transaction performance. For ARM information: http://docs.hp.com/hpux/pdf/B4967-90053.pdf

or for DB monitoring:

http://docs.hp.com/hpux/onlinedocs/netsys/05_00/users_guide.pdf

For ABC in SAP, try this book:
http://www.amazon.com/exec/obidos/tg/detail/-/0471397008/ref=ase_sapinformation0e/002-4923219-3170434?v=glance&s=books

live free or die
harry

Re: Help in Explaining Customer Request.

Krishna Prasad — Fri, 29 Aug 2003 12:05:30 GMT

We too are a SAP 4.6C and Oracle 8.1.7 shop. You can get many of these reports from the st03 reports you mentioned. You will definetly have to use more then one of the options.

It sounds like they would like to do some charge back to users and monitor the overall system.

Re: Help in Explaining Customer Request.

Massimo Bianchi — Fri, 29 Aug 2003 13:51:46 GMT

OK,
thank you all for explanation.
Now, at least, i know what to look for.

Case Closed.
Massimo

Re: Help in Explaining Customer Request.

Massimo Bianchi — Mon, 23 Aug 2004 09:04:34 GMT

Closing....