topic Re: Service Requests in Operating System - HP-UX

Service Requests

Scott Hewes — Mon, 15 Oct 2001 13:43:04 GMT

What is the URL to read HP Service Requests? I am most interested in SR# 5003445437.

Re: Service Requests

Scott_14 — Mon, 15 Oct 2001 13:49:46 GMT

Hello:

Log in, then go to the Mainteance and support,
(left side of your screen), you will see
an option to log a new software, or hardware call, here you can submit trouble calls, but you can also view past and present calls, they will have a status next to them.

scott

Re: Service Requests

James R. Ferguson — Mon, 15 Oct 2001 13:51:56 GMT

Hi Scott:

Do you mean view hardware calls? If so, go to Maintenance and Support / Collaborate -> Hardware Calls and put in your Call ID.

Regards!

...JRF...

Re: Service Requests

Alex Glennie — Mon, 15 Oct 2001 13:58:52 GMT

I'd be surprised if you can, these are often sensitive documents relating to S/W bugs etc :

you could log a call with HP and asks for the current status .... the one you referred to is still open which i read as unresolved - hpux 11.00 and csh & memory usage issues right ?

Re: Service Requests

Bernie Vande Griend — Mon, 15 Oct 2001 14:01:46 GMT

If you're talking about Service Requests (requests for bug fixes) and not hardware/software calls, then there does not appear to be a URL for this. You need to contact HP Support to find the status of them.

Re: Service Requests

linuxfan — Mon, 15 Oct 2001 14:48:29 GMT

Hi Scott,

As others have already mentioned, we (general public) do not have access to the Service Requests(SR) or enhancement requests (ER). How ever if the issue is resolved that is mentioned in the patch text.

Our best bet is to do a search for a SR number and if it is resolved the search will return the patch descriptions. Though it will not give us the description of the request, it will definitely indicate that the SR has been resolved.

If not our only option is to call HP and find the status.

-Regards
Ramesh

Re: Service Requests

Patrick Wallek — Mon, 15 Oct 2001 14:54:32 GMT

Scott,

Have a look at this URL:

http://us-support.external.hp.com/cki/bin/doc.pl/sid=7eac83e71c6b5489f6/screen=ckiSearchResults

What I did to get there:

Went to http://itrc.hp.com

Then in the "maintenance/support" blue box, clicked on "search technical knowledge base"

Then selected "Search by Doc. ID" instead of "Search by keyword"

I then put in the number you mention and got the above result.

Re: Service Requests

Patrick Wallek — Mon, 15 Oct 2001 15:00:45 GMT

OK. The URL I posted doesn't work. Darn it.

To get to the document, make sure you select "Search by Doc. ID" from the box to the left of the search field. Then put in your number and search. You will get the results for the doc id.

I would call HP on this since this document is almost 3 years old and there is not actual fix in here.

Here is the document for you:

**************
Score : 0
Document Type : SR
Date : 1998 Dec 09
Description : csh allows to set a resource limit that is not yet implemented in kernel
Document Id : 5003445437
Search String : 5003445437

Problem Text

CR# JAGaa72844
problem
Defect : c-shell limit memoryuse malfunction on HP-UX 11.0
We have some customers regarding this problem.
They are running HP-UX 11.0 on V2200.
Need to fix this bug before they raise up this issue.

Fix Text
fix
This defect is under investigation

Re: Service Requests

Scott Hewes — Mon, 15 Oct 2001 17:30:30 GMT

Thanks all for the help. Patrick's suggestion helped. The instructions he gave led me to Service Request I was looking for albeit it was old. The write-up spoke about the topic I was looking for (csh and shell limits).