topic Re: cd rom problem on D230 in Operating System - HP-UX

cd rom problem on D230

mathieu_6 — Tue, 13 Apr 2004 11:00:30 GMT

hi ,
yesterday i had this error :

>------------ Event Monitoring Service Event Notification ------------<

Notification Time: Sat Apr 10 15:25:14 2004

RBTC3H1X sent Event Monitor notification information:

/storage/events/disks/default/8_16_5.2.0 is >= 3.
Its current value is SERIOUS(4).

Event data from monitor:

Event Time..........: Sat Apr 10 15:25:13 2004
Severity............: SERIOUS
Monitor.............: disk_em
Event #.............: 100776
System..............: RBTC3H1X

Summary:
Disk at hardware path 8/16/5.2.0 : Software configuration error

Description of Error:

The device was unsuccessful in processing the current request message
because the message contained an invalid field in the command data
block.
The request was not processed.

Probable Cause / Recommended Action:

The error most likely indicates that the device is not fully supported
by
the current driver. This may or may not cause a problem in the
operation
of the device.

Additional Event Data:
System IP Address...: 139.10.90.30
Event Id............: 0x407803c900000000
Monitor Version.....: B.01.00
Event Class.........: I/O
Client Configuration File...........:
/var/stm/config/tools/monitor/default_disk_em.clcfg
Client Configuration File Version...: A.01.00
Qualification criteria met.
Number of events..: 1
Associated OS error log entry id(s):
None
Additional System Data:
System Model Number.............: 9000/813
OS Version......................: B.11.11
STM Version.....................: A.28.00
EMS Version.....................: A.03.20
Latest information on this event:
http://docs.hp.com/hpux/content/hardware/ems/scsi.htm#100776
<>

v-v-v-v-v-v-v-v-v-v-v-v-v D E T A I L S
v-v-v-v-v-v-v-v-v-v-v-v-v

Component Data:
Physical Device Path...: 8/16/5.2.0
Device Class...........: CD-ROM
Inquiry Vendor ID......: HP
Inquiry Product ID.....: DVD-ROM 6x/32x
Firmware Version.......: 1.07
Serial Number..........: unavailable

Product/Device Identification Information:

Logger ID.........: disc30; sdisk
Product Identifier: Disk
Product Qualifier.: HP DVD-ROM 6x/32x
SCSI Target ID....: 0x02
SCSI LUN..........: 0x00

SCSI Command Data Block:

Command Data Block Contents:
0x0000: 00 00 00 00 00 00

Command Data Block Fields (6-byte fmt):
Command Operation Code...(0x00)..: TEST UNIT READY
Logical Unit Number..............: 0

Hardware Status: (not present in log record).

SCSI Sense Data:

Undecoded Sense Data:
0x0000: 70 00 05 00 00 00 00 0A 00 00 00 00 24 00 00 00
0x0010: 00 00

SCSI Sense Data Fields:
Error Code : 0x70
Segment Number : 0x00
Bit Fields:
Filemark : 0
End-of-Medium : 0
Incorrect Length Indicator : 0
Sense Key : 0x05
Information Field Valid : FALSE
Information Field : 0x00000000
Additional Sense Length : 10
Command Specific : 0x00000000
Additional Sense Code : 0x24
Additional Sense Qualifier : 0x00
Field Replaceable Unit : 0x00
Sense Key Specific Data Valid : FALSE
Sense Key Specific Data : 0x00 0x00 0x00

Sense Key 0x05, ILLEGAL REQUEST, indicates that there was an
illegal
parameter in the command data block or in the additional
parameters
supplied as data for some commands (FORMAT UNIT, SEARCH DATA,
etc.).
This sense key may also indicate that an invalid IDENTIFY message
was
received.

The combination of Additional Sense Code and Sense Qualifier
(0x2400)
indicates: Invalid field in cdb.

>---------- End Event Monitoring Service Event Notification ----------<

i tried to change the cd rom drive but didnt change anything , can yo uhelp me please ? (sorry for my english) thank in advance.

Mathieu.

Re: cd rom problem on D230

Naveej.K.A — Tue, 13 Apr 2004 11:33:25 GMT

Hi Mathew,

Is your DVD drive an external drive?

Check your SCSI cables. Fix it properly.

Try reading from a different media??

do an ioscan adn see whether the device is getting detected?

Change the SCSI Id of the drive and do and insf -e to bind the dvdrom drivers to the new hardware address.

with best wishes
Naveej

Re: cd rom problem on D230

mathieu_6 — Wed, 14 Apr 2004 08:13:57 GMT

RBTC3H1X_root#ioscan -fn
Class I H/W Path Driver S/W State H/W Type Description
============================================================================
bc 0 root CLAIMED BUS_NEXUS
bc 1 8 bc CLAIMED BUS_NEXUS Pseudo Bus
Converter
ext_bus 0 8/4 c720 CLAIMED INTERFACE GSC add-on
Fast/Wide SCSI Interface
target 0 8/4.5 tgt CLAIMED DEVICE
disk 0 8/4.5.0 sdisk CLAIMED DEVICE SEAGATE
ST34573WC
/dev/dsk/c0t5d0 /dev/rdsk/c0t5d0
target 1 8/4.7 tgt CLAIMED DEVICE
ctl 0 8/4.7.0 sctl CLAIMED DEVICE Initiator
/dev/rscsi/c0t7d0
ba 0 8/8 GSCtoPCI CLAIMED BUS_NEXUS GSCtoPCI
Bridge
lan 0 8/8/1/0 btlan CLAIMED INTERFACE HP J3515A
HSC 10/100Base-TX D-Class 1 port
/dev/diag/lan0 /dev/ether0 /dev/lan0
ext_bus 1 8/12 c720 CLAIMED INTERFACE GSC add-on
Fast/Wide SCSI Interface
target 2 8/12.7 tgt CLAIMED DEVICE
ctl 1 8/12.7.0 sctl CLAIMED DEVICE Initiator
/dev/rscsi/c1t7d0
target 3 8/12.8 tgt CLAIMED DEVICE
disk 1 8/12.8.0 sdisk CLAIMED DEVICE SEAGATE
ST32171W
/dev/dsk/c1t8d0 /dev/rdsk/c1t8d0
target 4 8/12.10 tgt CLAIMED DEVICE
disk 2 8/12.10.0 sdisk CLAIMED DEVICE SEAGATE
ST34572WC
/dev/dsk/c1t10d0 /dev/rdsk/c1t10d0
ba 1 8/16 bus_adapter CLAIMED BUS_NEXUS Core I/O
Adapter
ext_bus 3 8/16/0 CentIf CLAIMED INTERFACE Built-in
Parallel Interface
/dev/c3t0d0_lp
tty 0 8/16/4 asio0 CLAIMED INTERFACE Built-in
RS-232C
/dev/diag/mux0 /dev/mux0 /dev/tty0p0
ext_bus 2 8/16/5 c720 CLAIMED INTERFACE Built-in
SCSI
target 5 8/16/5.0 tgt CLAIMED DEVICE
tape 0 8/16/5.0.0 stape CLAIMED DEVICE HP
C1533A
/dev/rmt/0m /dev/rmt/c2t0d0BEST
/dev/rmt/c2t0d0DDS
/dev/rmt/0mb /dev/rmt/c2t0d0BESTb
/dev/rmt/c2t0d0DDSb
/dev/rmt/0mn /dev/rmt/c2t0d0BESTn
/dev/rmt/c2t0d0DDSn
/dev/rmt/0mnb /dev/rmt/c2t0d0BESTnb
/dev/rmt/c2t0d0DDSnb
target 6 8/16/5.2 tgt CLAIMED DEVICE
disk 3 8/16/5.2.0 sdisk CLAIMED DEVICE HP
DVD-ROM 6x/32x
/dev/dsk/c2t2d0 /dev/rdsk/c2t2d0
target 7 8/16/5.7 tgt CLAIMED DEVICE
ctl 2 8/16/5.7.0 sctl CLAIMED DEVICE Initiator
/dev/rscsi/c2t7d0
lan 1 8/16/6 lan2 CLAIMED INTERFACE Built-in LAN
/dev/diag/lan1 /dev/ether1
ps2 0 8/16/7 ps2 CLAIMED INTERFACE Built-in
Keyboard/Mouse
/dev/ps2_0 /dev/ps2_1 /dev/ps2kbd
/dev/ps2mouse
ba 2 8/20 bus_adapter CLAIMED BUS_NEXUS Core I/O
Adapter
tty 1 8/20/2 asio0 CLAIMED INTERFACE Built-in
RS-232C
/dev/diag/mux1 /dev/mux1 /dev/tty1p0
ba 3 8/20/5 eisa CLAIMED BUS_NEXUS EISA Bus
Adapter
processor 0 62 processor CLAIMED PROCESSOR Processor
memory 0 63 memory CLAIMED MEMORY Memory

dvd rom appear to be "claimed"

Re: cd rom problem on D230

David Child_1 — Wed, 14 Apr 2004 08:35:13 GMT

Have there been any changes on this host recently (e.g. OS upgrade, patching, replaced cdrom, etc.)?

Is this a new problem to a system that has been working fine until recently?

You might ensure you have the latest HW Enablement bundle installed and also update your OnlineDiag.

If you are getting this error, but the cdrom appears to be working okay, a newer version of OnlineDiag might do the trick.

David

Re: cd rom problem on D230

mathieu_6 — Wed, 14 Apr 2004 10:42:00 GMT

i don't know if an upgrade was done .
the DVD rom work perfectly but EMS still send me those errors .