topic Re: Printer issue in Operating System - HP-UX

Printer issue

Nagaraj Dandeboyina_1 — Mon, 10 Nov 2003 10:44:42 GMT

HI,
we see the job leaving into the UNIX queue. We then see the Unix queue emptying. I see packets arriving on the print server by looking at the web console but the bits and bytes don't come out on to the paper.

Where to check? How the print is going?

Pl suggest?

Thanks.
-Nag

Re: Printer issue

john korterman — Mon, 10 Nov 2003 10:59:41 GMT

Hi,
can you stop the print queue in question on the print server and then check if the jobs are piling up there? In particular, check if their size is >0 on arrival.

regards,
John K.

Re: Printer issue

Michael Schulte zur Sur — Mon, 10 Nov 2003 11:09:57 GMT

Hi,

what kind of printserver is it and how is the printer defined. Have you tried a ftp directly to the printer?

greetings,

Michael

Re: Printer issue

Nagaraj Dandeboyina_1 — Mon, 10 Nov 2003 11:20:26 GMT

I disabled printer and fired print job,I can see the size in bytes.But still printout is not coming.

Re: Printer issue

john korterman — Mon, 10 Nov 2003 11:29:24 GMT

Hi,
you mean that you can actually see the job on the print server with a size >0?
If you enable the printer, what happens with the printer job?

regards,
John K.

Re: Printer issue

Nagaraj Dandeboyina_1 — Mon, 10 Nov 2003 11:42:39 GMT

I have no clue to where that job is going? Where can I check?

Re: Printer issue

Bruno Ganino — Mon, 10 Nov 2003 11:49:13 GMT

Check with lpstat -t command and see device and request destination.
All is enabled ?

You can also remove and re-install with lpadmin command.

Bruno

Re: Printer issue

Thierry Poels_1 — Mon, 10 Nov 2003 11:49:48 GMT

Hi,

while printing do you see anything on the printer display?

what type of printer?
how connected? LANbox (which?) or network?

regards,
Thierry.

Re: Printer issue

john korterman — Mon, 10 Nov 2003 11:52:51 GMT

Hi,
it sounds to me as a printer server issue. Can you print to the printer in question from somewhere else and does the job appear likewise in the printer queue on the print server?

regards,
John K.

Re: Printer issue

doug mielke — Mon, 10 Nov 2003 12:34:22 GMT

If the jobs leave the unix queue sucessfully, it will be hard to use any unix tools to find them.

If the printer has an IP address, you could use jetadmin / hppi and configure direct printing. ( use another printer name if you want to just test the printer,) but if it works, it could be your solution.

Re: Printer issue

doug mielke — Mon, 10 Nov 2003 12:54:48 GMT

replace the word 'direct' with 'network' in my prev. responce
sorry.